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Excellent 8.3
Based on 4001 reviews

Recent customer comments

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Excellent



based on 4001 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.0
  • Location 8.3
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for Money 8.6
  • Food/Dining 7.4

Jacqueline Y.
United States
August 09, 2012
Beautiful resort and great location
Location, really nice rooms, beautiful views from the rooms, lots of swimming pools, close to the beach, large rooms, very clean.
My husband and I stayed at the Sugar Palm Grand Hillside for 11 days for our "baby moon." We had a poolside view room that looked out onto the ocean as well! The room was overall very clean (except the first night when we had ants in the sheets but that was taken care of very quickly.) The daytime front desk staff was very accomodating and the housekeeping staff was very kind. The night time front desk staff not so much... The pool areas do show some wear and tear with there being some broken umbrellas and concrete bits missing. Saying that, the pool was the best feature outside of the room.

Jamiah G.
United States
August 08, 2012
Fabulous amenities - good sized room
Very modern clean room with lots of extras like the sauna.
We enjoyed our stay and the food across the street at orchid is great. Only small problem is that its on a hill and hard to get to.

Ooi S.
Malaysia
August 08, 2012
Nice hotel, but the service are no good
Nice swiming pool
The room are nice. But the service given by the staff are really bad. Apond our check in, we are given a room key. But when we reac the room, we found that the key cant activate the power source. Then the bellboy state that he will find someone to fix it for us. after waiting for 20 min, still nobody follow up. We decide to make a call to lobby and they said they had send someone to follow up. After 15min, a staff finally came, after check ask us wait again. Lastly after 10 min, someone came and give us another card. take away our room key. Problem solved in more than 45min. That night we decide to go out. when we get back, we feel very tired and had to take a long walk to our room. When we reach our room, we found out that the key the staff left us is only for activate the power, not room key. Then we had to walk down to lobby again to get the room key. The receptionish isteed of appoligize to us about their mistake forgot to left the key for us, she sound like scold us said that key is not for open door.

Caroline S.
Switzerland
August 08, 2012
nice clean rooms...nice view from the room
clean room, friendly staffs
enjoyd every moment at the hotel. loved the room, loved the view from the room the staff was friendly.

LEI H.
China
August 07, 2012
Great location and large rooom
lovely pool and seaview
lovely room and good staff,deserve to be suggested.

ley S.
Malaysia
August 07, 2012
great hotel view and service
services and location
hotel crews are very friendly, environment of hotel is relaxing w/ great view and comfort. location of the hotel is convenient for shopping and dining. by hiring a motorcycle, we just simply wondering around the town following the simple road sign erected.

Yen W.
Singapore
August 05, 2012
Nice hotel
Pool access room
The hotel is nice. With many restaurants around. Fairly well maintain though could be better. Stayed in pool access room which was a fantastic experience. Four rooms would share one pool. However, there are always intruders not staying at pool access room who came to use the pool. Perhaps hotel could have separate pools for such hotel guests as the pool can get quite crowded. The number of DVDs available for loan could be more. Similar for breakfast choices. Staff at the reception could be more friendly and welcoming. One con is that the hotel is on top of a hill and some levels have no direct lift, hence requires some walking. Also, the hotel card key broke down a couple of times, which makes the stay a little unpleasant.

Eng P.
Malaysia
August 03, 2012
Good views fm room but poorly designed flooring
Located on te hill with best scene of the sea
Would prefer a better flooring in the room. Cemented floors are rather uncomfortable and not to mention that it makes the occupants feeling more dirt n dust than normal. Also prefer a more smooth finishing for the toilet. The toilet design are very uncomfortable as well. It dd not look as of it was only cemented flooring for the toilet n d whole room from its website though. Otherwise all are okay with the room.

Lai T.
Malaysia
August 03, 2012
Comfort hotel
Room design
Overall of this hotel I can said is pretty good. It seem like just furnish and is clean. The room are quite spacious and the bathtub is extremely comfortable for bath. But the buggy service is a bit disappointed , it only serve customer during check in and check out only. The normal time, the customer hace to walk on their own back to the room which are quite far from the lobby.

Leanne S.
Australia
July 30, 2012
Great hotel, friendly helpful staff
Pool access room is superb
We loved our pool access room for our first stay in Kata. Rooms were delightful with a very different decor. Bed was the most comfortable I have ever slept in whilst in Thailand. Hotel is in a good spot just up the hill from the main street and a 5 minute walk from the beach. The only thing I would say is that it is up a very steep hill and the tuk tuks do not like driving up there as it uses too much fuel, so you need to be prepared to pay extra or walk the hill. Staff were great - we came across another Australian couple involved in a motorbike accident and kept their bike for them while they went to hospital. The bike was kept safely by staff for a couple of days until the couple could pick it up. We would definately stay here again.