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Excellent 8.3
Based on 4033 reviews

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based on 4033 reviews
  • Cleanliness 8.5
  • Facilities 7.9
  • Location 8.3
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for money 8.6
  • Food/Dining 7.4
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Michele L.
July 14, 2012
Definitely recommend for young family or couples
In-room jacuzzi and pool access on nearly every level; multiple pools (11?!); proximity to beach
A few qualifications first: 1. My husband and I are quite fussy travellers but on polar opposites; (a) He's one for great value and a real pain when it comes to room service; (b) While I look for front office service, hotel design and facilities (though I'm no snob), proximity to amenities and activities (namely the beach, shopping & supplies) We're not a particularly young couple but we have a young son (barely 3 years). This is my fifth trip to Phuket but my first in Kata. I highly recommend both Kata and Sugar Palm Grand! In fact I would return. The beach itself is of a much better quality, right down to the quality of the sand The hotel is not full-service but they managed to impress even my husband so kudos to their team. The catered breakfast buffet is pretty decent for what its worth. The Orchid Restaurant located across the hotel lobby (its mot part of Sugar Palm's mgmt) will cater to most of your requests (both Western and Thai) throughout the rest of the day til night, but for quality of food and service I recommend The Orchid located at Kata Noi instead. Very good price too (great value). I loved the room, and so did our son - he's fav being the jacuzzi on the balcony & pools. The room already accommodates an extra single bed in the room so I was a little disturbed that they charged us for the bed since toddlers stay and eat for free. Incidentally, the Sugar Palm Spa & Resort is just at the foot of the Hillside. And that slope, it is a bit of a effort but at 40+ and admittedly quite unfit, it really wasn't too much trouble. My other gripe is the button to call the lift - which serves 1st thru 4th levels - need to be changed or serviced. It's using a sensor system and has definitely lost sensitivity. You get many people tapping and tapping and tapping in increasing frustration. All in, we took up a promo on Agoda, a 3 -night stay; extended another 2 nights happily, would recommend and would return. Make of that w

ang C.
July 13, 2012
great location
4 types of free drinks for guest
good rooms. We checked in for 2 rooms and the staff gave us 1 on the 1st floor, the other on the 3rd floor. We wanted to stay next to each other & the staff said is full. They dont bother To help us, instead blame it on agoda, the reason is bcos we booked through Agoda. Honestly that was the 2nd time they blame Agoda. This is my 2nd time staying there& It will be my last. Also, dont be surprise if u dont get the rooms you booked, cos they will always say they upgraded you to a" pool access room." They dont show concern why guests booked jacuzzi room or sea view room. As long as u booked through agoda,they can upgrade yours anytime, cos pool access room is much more expensive.

Lawrence P.
United States
July 12, 2012
Sinking Ship!
The location is excellent for the money!
Someone invested a lot of money in this property, but they are not evidently interested in maintaining their investment. Although the hotel is well located and has excellent pricing, you will find a myriad of things that need improvement both physically and in the area of customer service. In short, it is a sinking ship! Reading the other reviews, I heartily agree that this property is difficult to maneuver around. Yes, you will most likely be climbing hills or ramps to get to your hillside room. Don't count on the staff assisting you with as little as a map of the hotel. It doesn't exist nor do their smiles as they perform their duties. The staff is robotic and uninterested in this property that needs so many little repairs that it must be common that this ship is going down, and it is going down fast. I have a suspicion that workers no longer live in their bodies. Someone sucked the life out of them. There are so many things that need repair at this hotel that it kind of breaks your heart that someone is letting such a "once nice place" go down so quickly. One of my biggest complaints is black mold. This property has it and would most likely already have been closed down in most countries. My bathroom was full of it. That and the hand prints on the window glass from previous customers that separates the bathroom from the room were my pet peeve. This hotel leaks everywhere! That lends to creating a mold problem that will not go away unless this place is bulldozed. And it will be one day! Another pet peeve was the disinteresting breakfast. I am not an egg eater, and that left me with very few interesting options. My favorite item (potatoes of all things) were always cold. One bright morning, I saw a worker bring in new potatoes from the kitchen. I was the very first one to run to the serving tray and pop open the lid because nothing else being served excited me. To my horror, the newly placed potatoes were cold as well.

July 12, 2012
Good location and clean swimming pool
Pool access was great fun
Strongly recommend this hotel with pool access but if your not a walking person do not book on high floors.

William W.
United States
July 10, 2012
Hillside nest
Walk to the beach
The Sugar Palm is on a steep hillside over looking Kata Beach. My room was on the next to highest level with a view of the terraced swimming pools and the hillside. The room was large and well appointed. the bathroom had a large walk-in shower and a full bath tub. The double wash basins were outside in the entry way, so lots of room.There was a good sized closet with a safety box, but too few hangers. Bathrobes and slippers were provided as well as Crocs for walking to the beach. There was a nice balcony with table and chairs, plus a desk area facing the window with wifi. The main draw back is the hike up the hill to get to the room. The hotel is configured in a horseshoe and there were lifts on the other side, so I had to walk down 2 levels, then cross over, go up a level to the lift, the down 4 levels to another lift then down again to the main lobby level where the buffet breakfast was served. Once I figured it out it was fine, but not a place for a person with knee problems or mobility issues. I asked the desk if the had a map of the hotel to help navigate, but they just said no, and didn't offer any help at all. Once you are down on street level it is an easy walk to the beach, and a variety of eateries. Kata is a bit isolated, there was no bus service to Patong, but for 30Bht you could go from Kata to Phuket City on the other side of the island 2 hour round trip. Taxis are very expensive and seem to have a death grip on tourists. The hotel was a little rough around the edges, not as well kept as you'd expect from this type of resort hotel, but if you didn't look too close it was fine.

Nongluck M.
July 10, 2012
No service , No smile
Grand Pool wieu, was a joike. Have pictures if you want from room 1706
Dirty, old hotel with no service Dead mouse in the bathroom in the night !! Have picture

Pathomrate C.
July 10, 2012
Nice little hotel on the hill
the rooms are located nicely on the hill
our stay was pretty okay. the size of the room and bathroom is very reasonable to the price we paid. however, the room starts to get old and so you can easily notice some dirt on the floor and the bathtub. The swimming pools are quite small, compared to the guests who like to swim.

Joe W.
New Zealand
July 09, 2012
Awesome Location, Nice Rooms but weird Floors
Great location, nice pool and good views
The hotel is slightly up-hill but very short distance, which means for some rooms you get a very nice view of Kata which is a big plus! The swimming pools have a pretty cool design, and those of you who love swimming book the rooms that have balconies leading straight to the pool! The location is possibly the best thing about this hotel, it is literally a 5min walk to Kata beach, shops and restaurants. The only remark I would like to make is that the room floors are a bit weird, its concrete and doesn't seem to have any finishing touches on it. To compensate however they provide a lot of items ready for you to use, including jandals, cros, even umbrellas!

Mohamamd Q.
Saudi Arabia
July 09, 2012
Very pleasant stay, good value and clam atmosphere
Pools, relaxing mood, cleanliness, Mac Mini.
I liked the hotel very much, the services and facilities are to expectations and more. Kata area is very nice and somewhat quite comparing to other parts of Phuket. I enjoyed the pool and used it everyday. I haven't tried the breakfast, because I am a lazy guy and I wake up late. The staff was friendly and helpful, although English was not a strong factor of the staff. The only negatives that I had are that the room was very up hill and hard to get to, it takes quite the effort to get to the room from the lobby. If you're not the walking kind of person I suggest to take a close room, or you may hate your stay. Another small negative was the unavailability of the Euro 2012 matches on their TV, I really wanted to watch the final live. Overall, it was one of the best values in my hotels experiences.

Andrey K.
July 08, 2012
Good hotel for relaxation and business
large and comfortable rooms, good location, wired and wireless internet, car rental service, free car parking
Hotel is located on the hill and rooms very nicely located trough out several levels. There is a restaurant and massage services right near the hotel. Rooms in the hotel are quite large for the price they ask :) Rooms have free wireless internet and those with garden view have also wired internet access (please insure you take the network wire with you - I have not found any in the room). Hotel has car rental service and free car parking - very convenient. The beach is also near by. Internet connection is fast enough for skype, youtube and torrent. Problems: We met three issues in the hotel. 1. Internet access was not very stable. Wifi was time to time dying and even access through wire couple of times disappeared for an hour or two. ( I was there for 13 nights). 2. Bath stopper was broken. The hotel staff fixed it couple of times but the construction of the bath is not very good - so it was breaking constantly. So if you are a bath fan - it is not very good for you. Other wise you can use shower - it is separate and working :) 3. Once A\C was broken but they fixed it within an hour. Summary: Very good hotel for the price they ask.