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Very good 7.4
Based on 499 reviews

Recent customer comments

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Very good



based on 499 reviews
  • Hotel Condition/Cleanliness 7.2
  • Facilities 6.0
  • Location 6.8
  • Room Comfort/Standard 7.9
  • Staff Performance 7.8
  • Value for Money 7.8
  • Food/Dining 6.7

8.7 Leslie T.
Australia
September 01, 2013
Quiet, peaceful, wonderfully cheerful and helpful
Peaceful, lovely staff and very good pool.
If you are looking for a calm, peaceful, relaxing resort, then consider Suly. It now boasts a contrast of romantically historic and new residences. The staff are magnificent and so welcoming. Many are from the School of Hospitality training next door. It is comforting to know you are helping young, eager people to develop their skills and it is so refreshing to see staff so eager to please and seemingly loving their work. The facilities are great, the Internet can be a tad slow at times but always accessible in public areas of the property. A free shuttle bus runs into Ubud town centre and back 3 times daily as well as on demand for a mere 35,000 rupiah (very cheap). I initially booked to stay 3 nights but extended for 6. It isn't the most modern hotel but it's comfort, calmness and genuine friendliness are the real winners.

8.7 cat C.
United Kingdom
August 30, 2013
a really comfortable relaxing stay
the room was quiet and comfortable the pool was lovely and their trips were well organised with froendly and helpful staff
My stay was lovely, that staff were helpful and polite and tour we took of ubud through the hotel was amazing, the guide was friendly and informqtive and took us to some amazing spots

8 Kaitlyn B.
United States
August 28, 2013
A feel-good stay
Staff, pool. Surrounding area
Peaceful retreat in Ubud. Resort is surround by beautiful rice fields. The resort staff are students at the school partnered with the hotel. The staff are unprivileged youths learning hospitality on the job. All are eager to succeed at their job and enthusiastically help you whenever they can.

8.3 Nabeel A.
New Zealand
August 23, 2013
Quite and relax
Quite, staff and garden
Our staying was pleasant and nice. The staff were very friendly and helpful.

8.3 Peter N.
Australia
August 18, 2013
Quiet and peaceful
Price, friendly staff, swimming pool
Very good. There are full-time staff as well as high school students staffing the dining area and housekeeping in a very professional way. The students always appeared happy, friendly and very polite.

6 Chze L.
Malaysia
August 16, 2013
terrible smelly bathroom, noisy bed
beautiful garden
the bathroom was terrible smell. i almost vomit when i using the sink. it is same thing happen with another two room as three rooms were booked. mattress is worst. any movement on the bed will make a sound. you will keep awake in the midnight if your partner keep moving on the bed.

8 Thomas P.
Australia
August 16, 2013
Relaxing Hotel in quiet surrounds
Beautiful view of the rice fields, very friendly staff, free shuttle bus to Ubud
We stayed here for 8 nights and had an enjoyable stay. The staff are very friendly and the grounds of the hotel are lovely. We stayed in a Grand Deluxe Room on the fourth floor of the new building. We had a fantastic view of the rice fields from our balcony and made use of the free shuttle bus to Ubud. The only negative aspects about the hotel was that our room was in no way grand, in fact it was small, however the bathroom was very large. We were also disturbed at night by the water pump turning on and off outside the building.

6.7 Daniella P.
United Kingdom
August 16, 2013
Good value for money
The trainees are excellent, great location, good range of activities close by.
The Suly resort is like a training centre were underprivileged teenagers can learn a trade and they basically run the hotel, the children are between 13-16 years old so (as you would expect of children this age) their work is a little slow. This didn't matter to us however as we were in no rush! The trainees are very polite and helpful and very professional in all areas of the hotel. The resort itself is very quiet in lovely gardens with 2 pools (we used one) there is daily yoga and a travel service attached to the hotel. We took a full day tour which was amazing - 100% recommend. The room was a good size, pretty basic just what you would expect considering the price. The breakfast is average, again what you would expect. Overall the Suly resort was comfortable and clean and great value for money. My husband and I are Both teachers so enjoyed the trainees helping us around the hotel, for a good value resort close to ubud it's a great option!

8.7 Chwee N.
Malaysia
August 15, 2013
Clean, Friend staffs, big, quiet
Clean, Friendly, Big
I enjoy in staying here, friendly staff will smile to you anytime, anywhere. The room is big as well as bed, can fit to 4 persons! Though, the bathroom is somehow small and the basin as well. Overall, I would recommend to anyone here. Hope to go to Bali again

8.7 Barbara R.
Australia
August 12, 2013
Lovely surroundings and wonderful staff
The friendly, well-trained staff, the gorgeous bed and the setting
We loved our time at the Suly Resort. It set the standard for service in Indonesia. The staff were very well-trained, courteous and friendly. The setting was lovely. It was quiet, being a little out of central Ubud, except for the sound of a musical instrument being played at about 6am every morning. We didn't mind being woken up early but others might. It is set in lovely gardens with views over the rice-fields as well. Next time I would choose a rice-field view room as long as the room was as nice as ours. The room was large and furnished with antique wooden furniture as well as tv and air-conditioner. The bed was an enormous four-poster which was curtained with mosquito netting and was very comfortable. The bathroom was old but was okay except for the shower curtain which was a bit mildewed. Considering the price and the lovely bedroom I could overlook the condition of the bathroom. The meals were nice and the dining room is open to the gardens. I recommend the avocado smoothies. Yum! The language skills of the staff were not excellent but their friendliness and willingness to help made up for that. The resort includes a spa and guests are given a voucher for a free massage which is a great idea. Suly Resort was a great choice especially considering the budget price.