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Very good 7.4
Based on 500 reviews

Recent customer comments

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Very good



based on 500 reviews
  • Hotel Condition/Cleanliness 7.2
  • Facilities 6.0
  • Location 6.8
  • Room Comfort/Standard 7.9
  • Service 7.7
  • Value for Money 7.8
  • Food/Dining 6.7

Barbara R.
Australia
August 12, 2013
Lovely surroundings and wonderful staff
The friendly, well-trained staff, the gorgeous bed and the setting
We loved our time at the Suly Resort. It set the standard for service in Indonesia. The staff were very well-trained, courteous and friendly. The setting was lovely. It was quiet, being a little out of central Ubud, except for the sound of a musical instrument being played at about 6am every morning. We didn't mind being woken up early but others might. It is set in lovely gardens with views over the rice-fields as well. Next time I would choose a rice-field view room as long as the room was as nice as ours. The room was large and furnished with antique wooden furniture as well as tv and air-conditioner. The bed was an enormous four-poster which was curtained with mosquito netting and was very comfortable. The bathroom was old but was okay except for the shower curtain which was a bit mildewed. Considering the price and the lovely bedroom I could overlook the condition of the bathroom. The meals were nice and the dining room is open to the gardens. I recommend the avocado smoothies. Yum! The language skills of the staff were not excellent but their friendliness and willingness to help made up for that. The resort includes a spa and guests are given a voucher for a free massage which is a great idea. Suly Resort was a great choice especially considering the budget price.

Felix B.
Indonesia
August 10, 2013
Quite
good hotel, peace area and quite
This resort is quite a distance from Ubud but in a very peaceful area set amongst the rice fields.

Scott-Ryan A.
Canada
August 09, 2013
Quiet garden Oasis south of town
Friendly staff, nice grounds, charming location
Don't stay here if you are planning on being in the centre of town and walking everywhere. Though they do offer a free shuttle. Do stay here if you would rather look out your window at a lush green rice field and pay less by not staying directly in town. Yeah, it's slightly outside (5-10 minutes), but get yourself a scooter and drive yourself wherever you want to go. The staff - all young people, as you've heard by now, and super friendly and helpful. The grounds are quite nice, as well as two decent pools. Rooms and big and clean. You definitely get what you pay for here and I'd stay here again next time I'm in Ubud.

Winnie O.
Australia
August 07, 2013
Quiet, lovely view, friendly staff, some hiccups
Quiet, friendly smiles, breathtaking views
We enjoyed our stay at suly. Loved the old architecture and the quietness . It had an old world charm and our room had a lovely view of the paddy fields n the pool . The buffet breakfast was adequate, though some may consider it spartan . It didn't cost us much so we didn't have high expectations . There were a couple of hiccups . The staff was friendly but maybe because it was a training centre , they were rather slow in responding to requests although I could speak adequate bahasa . Asked for shower gel to be filled up n didn't get it done till late, sometimes only gave us one set of towels instead of two. The hotel also seem to depend on contract taxis for shuttle instead of having their own vehicles n on one occasion we waited for an hour at Ubud at the stipulated time before finally catching a taxi back. The pool was disappointing . I had gone there with a purpose to get some swimming done but for some reason it was always under treatment so it was unavailable. There was a smaller pool but it didn't look inviting. Finally I think the staff was instructed to promote their products like "nature walks" so when we asked for walks we could do ourselves we got very little help .

Alisa K.
Thailand
August 05, 2013
Great Hotel for a retreat in nature
Peaceful, close to nature, economical
We had a wonderful stay at Suly Resort & Spa. The hotel is well-decorated in Bali style with pretty flowers along the way in. The only drawback during our stay is the breakfast. There is no meat served.

Allison B.
United States
August 05, 2013
Very peaceful quiet place, lovely gardens.
Very friendly staff, lovely surroundings, good breakfast.
Overall it was a great place. Very relaxing and peaceful atmosphere. Beautiful pool and garden. Only issues were the free shuttle ride into town. We had to wait quite a while for more taxis to come a few times and first room we got was very smelly do to bad sewage system. The staff did try in vain to clean it up, but smell came back and we were able to change rooms with no more problems.

Camille R.
Australia
August 03, 2013
Enjoyable but a little far away
The pool!
This hotel was nice and it is run by a man who sends orphans to school and teachers them about working and they do so at the hotel, all the locals talk about good Karma for the owner! It's a nice place. The food was a let down but the pools are nice, our bathroom was a bit musty and smelt a little weird but all in all we had a nice time.

Hong D.
Vietnam
July 30, 2013
Super nice resort, best value for money!!!
Super nice staff, comfortable room, quite area
All the staff were super friendly and helpful. My standard room was well-quipped, clean and the bed was big enough for 3 people. I love the nice view to the pool and rice field. Breakfast was good enough. There was only 1 point that I did not like: no Wi-Fi in the room. You can only access internet in public places like near the pool, restaurant, bar, or reception area, where there were lots of mosquitos, and they really drives us crazy. All in all, I was totally satisfy that I chose Suly for my stay in Ubud!

james M.
Australia
July 30, 2013
relaxing,
gardens, quietness, location
I found the location great, as it wasnt noisy, but transport is a good idea if wanting to get out and about. The breakfast was pretty good, lunch and dinner not so great. The staff were very freindly.

Lau H.
Malaysia
July 26, 2013
superb nice!
extreme good staffs,nice environment, nice scene.
staffs are extreme polite and helpful,we arrive at the night time,they serve us towels to refresh us,how wonderful.on the way to room,they eplain the environment to us and helping us carry luggage,make us felt like you are welcome to the hotel.