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Recent customer comments

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Very good



based on 504 reviews
  • Hotel Condition/Cleanliness 7.2
  • Facilities 5.8
  • Location 6.8
  • Room Comfort/Standard 7.9
  • Service 7.7
  • Value for Money 7.7
  • Food/Dining 6.7

Hong D.
Vietnam
July 30, 2013
Super nice resort, best value for money!!!
Super nice staff, comfortable room, quite area
All the staff were super friendly and helpful. My standard room was well-quipped, clean and the bed was big enough for 3 people. I love the nice view to the pool and rice field. Breakfast was good enough. There was only 1 point that I did not like: no Wi-Fi in the room. You can only access internet in public places like near the pool, restaurant, bar, or reception area, where there were lots of mosquitos, and they really drives us crazy. All in all, I was totally satisfy that I chose Suly for my stay in Ubud!

james M.
Australia
July 30, 2013
relaxing,
gardens, quietness, location
I found the location great, as it wasnt noisy, but transport is a good idea if wanting to get out and about. The breakfast was pretty good, lunch and dinner not so great. The staff were very freindly.

Lau H.
Malaysia
July 26, 2013
superb nice!
extreme good staffs,nice environment, nice scene.
staffs are extreme polite and helpful,we arrive at the night time,they serve us towels to refresh us,how wonderful.on the way to room,they eplain the environment to us and helping us carry luggage,make us felt like you are welcome to the hotel.

Terri B.
United Kingdom
July 26, 2013
Relaxing
Bedroom, swimming pool, spa
My stay at the Suly Resort and Spa was lovely. We arrived early and our room was ready for us. The staff were really attentive and their english was very good. We got shown to our room and given welcome drinks. We were also given a free ten minute treatment in the spa which my boyfriend assures me was amazing, he had the foot massage. The location of the hotel was great, we hired a scooter so it was very easy to get around. I'd recommend staying at this hotel.

Gerhard M.
Netherlands
July 24, 2013
Very enjoyable and relaxing time
Peacefull environment, beatiful gardens and friendly staff
We had a pleasant comfortable stay, good starting point for sightseeing tours

Gerhard M.
Netherlands
July 24, 2013
Great traditional Bali style hotel, friendly staff
Beautiful and quiete surrounding, reasonable priced, close to the art center of Bali/Indonesia. Establishment of school where children from poor families can join without costs.
Overall our stay was pleasant, though due to many inexperience staff (maybe because use of school children for training} some small issues with booking. We did not get the rooms we booked, which was however made up by allowing us to cancel one room. Also insecure answers if we asked the staff for hotel information. But all this doesn't weigh up against the friendliness of all staff and fantastic peaceful stay.

sven E.
Sweden
July 19, 2013
very nice place for relaxation
Quit, beauty and smiling faces
Delightful, friendly but restaurant meny poor comparing with city places

Thea N.
Denmark
July 17, 2013
The staff was sweet but the food not so good
Staff, yoga and pool
My stay was very good. The staff was very friendly and helpfull. However the food in the resturant was not worth the money. Except the breakfast buffet and their pancake with coconut. That was deliciouse. The rooms has some funges problems.

Nicole A.
Canada
July 17, 2013
Beautiful, peaceful and relaxing.
The pool, the staff and the night time shows
It was perfect. Everyone was so friendly and it was enjoyable in every way !

Melanie B.
Canada
July 16, 2013
Incredibly attentive staff, beautiful environment
Staff, serenity, breakfast
From the moment you walk in, you are greater with the smiling faces of the young staff. A cool cloth and glass of juice greet weary travellers on arrival. Sounds unreal? No, just Suly. It truly was the staff that made the experience fantastic. In addition to me, the environment is calm and beautiful. To be honest, the room was average. The toilet space didn't leave much room for my husband's knees, and our AC didn't run well. That being said, the property was calming and the pool area was very nice. Breakfast included warm indo food as well as toast, delicious omelettes, and their banana pancakes. Getting into town was a significant walk, or a cab ride. The resort did provide a shuttle that did three runs in the day. The area surrounding the resort looks pretty run down, but has some gems like Bernadette's and White Box Cafe (guwung).