arrow-up-icon Get points on your miles program!
Back to hotel info

Very good 7.4
Based on 499 reviews

Recent customer comments

Filter by traveler type
Very good



based on 499 reviews
  • Hotel Condition/Cleanliness 7.2
  • Facilities 6.0
  • Location 6.8
  • Room Comfort/Standard 7.9
  • Staff Performance 7.8
  • Value for Money 7.8
  • Food/Dining 6.7

7 delimawati S.
Indonesia
May 27, 2013
comfortable for relaxation and yoga
clean room, friendly staff & nice bed
hotel managed by tourism's students, they are very friendly and the hotel area was very clean. Very comfortable for relaxation and yoga.

9.3 Lauren K.
Australia
March 05, 2013
Fantastic Paradise Hotel with friendly staff
Rice field location, pool, food
We extended our stay here for 2 extra nights due to the lovely staff and fantastic location. Food and drinks are great, breakfast is huge and fresh. Pool is clean and with a gorgeous view over the rice fields. Rooms are big enough and with everything we needed. We would come back here every time we stay in Bali. Transfers to Ubud centre an added bonus.

8 Kevin H.
Mauritius
February 21, 2013
Lovely hotel
Very peaceful.
Our stay at the Suly Resort was very nice. We did like it very much because it is so quiet and peaceful.

6 adi Z.
Indonesia
February 20, 2013
Old hotel
Rice Field View
Old hotel, not so well maintained. but has a large bathtub in the room. food was okay. but the best part is the ambience of local ubud culture, because they have balinese art practice venued in the hotel.

8 JUWAHIR T.
Malaysia
February 08, 2013
Clean room with great service
Hotel staffs are underprivileged people
we stayed in suly resort on our 3rd day in bali, having the plan to visit the north side. we were welcomed with wet towels and cold drinks since we reached the place at noon-plus point! the room is pretty good; clean & comfortable (after all, its all that matters!) hot shower works perfectly fine, and the toilet is clean. another plus point for this resort is the very humble and helpful staffs. they did not provide iron in your room, so you'd have to call the room service to pick up your clothes, and they'll iron for you - foc! as we were resting, getting ready for bed, we read the brochures left on the bed-side tables. and we found out that all the staffs there are actually the less fortunate people who lives at the resort (they have a hostel there) and are trained to serve the customers. everyday they have yoga classes which you can join for a very reasonable price. they also provide good spa massage. good way of helping those in needs!

9.3 Laura F.
Australia
January 19, 2013
What an amazing place
Everything! staff, views, clean, comfortable, food!!
i loved it so much here i didnt want to leave, ever. such friendly staff, clean and comfortable rooms. i regretted not trying their massages and yoga. totally recommend, you wont regret it!

6.7 Olivia Y.
Cote D'ivoire
January 15, 2013
Interesting experience
Great service from children there
(1st, sorry, I am francophone but try my best in english as most of reviewers are anglophones) Our stay at Sullu was first of all a great stay. Except that we found it too expensive, it was because of the holliday season. In our first room, the AC did not work but they changed our rooms the same day. The room is clean, just the bathroom that has a bad smell. We could read the problem of the smell in other comments, but it is not that disturbing. But the hotel is clean and rooms are with aircon (AC) (that we had) are great and clean. The must was the contact with the children, who are so smilling everytime. You can get real contacts with some of them. A comment is a general comment of our trip itself, that we found Bali is so turned to Tourism, that sometimes you don't kno if contacts you think real are because of you or because of your cash... but this is part of the trip! Breakfasts are good, but just the minimum you have. We could have more variety in our breakfast in other similar quality hotel. But children do their best to offer a great service. We were kind of disappointed with the spa who offer same prices for the hotel, but with less quality than you find in Ubud. I had my pedicure and manicure outside in the dark, with mosquitos and my massage with a lot of noise outside and no aircon. For the exact same price, I could have much better... Overall, our stay was great though!! :D

10 Bernd R.
Germany
January 14, 2013
Great location for relaxing with very caring staff
very nice rooms, staff speaks English, very caring staff, very nice atmosphere
We had a very pleasant stay for unfortunately only some nights at Suly Resort & Spa and we both enjoyed it very, very much. We had the Deluxe Garden View room on the 2nd floor, very nice and sort of traditional. The second day we decided to use the pool during night time when we came back from shopping in town. The staff was really nice and helpful and even brought us some towels and turned the light on, just to make it special for us. much appreciated. I have to mention they even took care of me when my stomach troubled me - they brought some tea to our room. Overal one of the best stays we ever had.

9.3 Geoff S.
United Kingdom
January 13, 2013
The best service ever !
Excellent service from excellent staff, all trained in the hotel's own school.
This hotel has it's own Foundation, which operates a hotel training school for disadvantaged senior high school students from all over Indonesia. So the service is great, the student workers are polite, well informed and just so helpful. They seem to know they have been given a chance for a new life and they work hard and try hard to succeed. The hotel is spacious, the pools are clean and well maintained, the restaurants are well staffed and efficient and the food is good. The new hotel building is pleasant and the rooms are large but for some strange reason the bathrooms are tiny and cramped.I know that Indonesians are happy and smiling people generally but this hotel tops the list for friendliness, helpfulness and happiness.

7.7 Toni L.
Australia
January 12, 2013
Staff here were so helpful and friendly
Pool and staff
The hotel was run by the mature children who attended the school located at the front that i did not realise was even there. The hotel area was large and had everything you need. The staff would help with anything you asked for and there was always someone to help. The pool area was beautifully kept and the water clean. We had the opportunity to spend new years night here and the children put on a wonderfully presented Balanise show. I could not recommend this hotel highly enough. I travelled with my 6 yr old daughter and the staff were fussing around her so much she now thinks she is a queen!!!