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Recent customer comments

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Very good



based on 504 reviews
  • Cleanliness 7.2
  • Facilities 5.8
  • Location 6.8
  • Room Comfort/Standard 7.9
  • Service 7.7
  • Value for money 7.7
  • Food/Dining 6.7

Phil R.
United States
December 31, 2013
Beautiful, peaceful and relaxing stay.
Serenity, Value, Rooms
I loved my stay here. Great place to get away from the buzz of Bali tourism. The rooms were new and comfortable. The grounds are huge, full of gardens and nestled among rice fields, with view of volcano. Breakfast was great. Amazing value for what we paid. Expect lots of young staff members, they do internships here. Everyone was polite and helpful, though. No wifi in rooms, but the pool, lobbies, dining areas all have it. Free shuttle to Ubud center, driver/tour services offered right at hotel desk, lots of spa services here as well. If you are looking for a quiet retreat without busting your budget, I highly recommend Suly.

KOH P.
Singapore
December 16, 2013
nice place to stay own transport needed
clean , pool and operate by student
the place was large but own transport will be preferred. Run by student on intranship. good to let them have a try. Got 2 connecting room but one of the smaller room ac was not working.. they wanted to change but my mom feel it just one night and wweather is cooling .. so no change. Pool is nice .they have 2 pool. Abit of tips for the student will be great and make them happy to assist in their study.

long S.
Singapore
December 09, 2013
Comfortable and clean rooms, friendly staff
comfortable clean rooms, friendly staff and beautiful paddy field
comfortable clean rooms, friendly staff and beautiful paddy field

Debbie C.
United Kingdom
December 09, 2013
Disappointing, bad location
Decent breakfast, friendly staff, authentic design
We were looking forward to our stay at Suly but were disappointed. The location is a good 45 min dangerous dirty and loud walk to the centre of Ubud which was disappointing so you are left with a free shuttle that drops you at convenient times but then getting back is the problem its a taxi must at night. We stayed 3 nights as we had excursions booked however would have moved if this wasn't so. Overall the hotel is OK, breakfast was a good size and the pool looked nice. However the rooms didn't feel clean, I had ants in my bed which wasn't at all nice. The drinks and food very very overpriced in comparison to other places we went to. The hotel is run by children learning to study hospitality, however we found there was far too many of them in the hotel and it went from friendly to borderline creepy! Also there was a mess up with the booking we were overcharged and there was never an adult on hand to deal with the confusion which was quite irritating. We still are not sure whether we will get our money back. I wouldn't recommend this hotel but I would the the restaurants either side and the lovely deli next door. No wifi in rooms

Christophe Q.
France
December 07, 2013
Quite place
Swimming pool, room, quite
I enjoyed my stay in this hotel (clean, confortable, 2 swimming pools, restaurant, balinese dance, etc.). The only negative thing is defenetly the location. 3km from the center. Even with free shuttle (at 9am, 11:30am and 4:30pm), it's not enough. If you travel alone, it's not the best because of the location and the taxi will cost you 50k per run.

rifaatun N.
Indonesia
November 21, 2013
nice hotel
friendly, good view, inexpensive
Really enjoy this hotel, restful, staff are friendly, ricefield view, inexpensive and easy to find this hotel

Daniel E.
Canada
November 21, 2013
Suly offers an excellent value for the price
restaurant, pools, massage
We were impressed with the service as was provided by the students and employees of Suly. Each person offered genuine friendly and excellent service. Our room, although not fancy, was comfortable, clean and quiet overlooking the rice paddies. The pools were clean and inviting and the massages were excellent. It was especially nice to have flexible hours offered for food and massage. We also enjoyed the dance and music performance offered with the gala dinner. We would be interested at a later date to volunteer at Suly as they encourage volunteers to assist in the learning process of the young students who attend.

Nigel M.
Philippines
November 04, 2013
Relaxing and satisfied twith their friendly staff
Helpful and friendly staff, quiet location, affordability
It was reaaly a calming and relaxing experience staying in the hotel. Alst everybody are like friends. Guests, staff and even their superiors or managers woul gladly have a small talk with you every meal time. We just didn't like the smell coming from the bathroom. There's surely a problem with the drainage system and for that we cannot blame the staff or whoever in the hotel. At least, they make sure that our rooms are really clean.

Susan S.
United Kingdom
October 18, 2013
A delightful and unique resort
beautiful buildings and gardens, charming staff, peaceful and relaxing
This hotel is staffed by students of Bali Global Foundation. The atmosphere and service are wonderful, service excellent and location convenient--25 minute walk to downtown Ubud or a 7-10 minute taxi ride depending on traffic Spa services including massage available , free yoga classes, sumptuous buffet breakfast. The buildings, pools and garden are very beautiful, one can easily stay in the resort all day and never go out at all, it is so peaceful and relaxing! . Room service and delivery by local restaurants available as well as an in house restaurant with an enjoyable if not vast menu. It is a special accommodation, unusual , and I would definitely return there.

Morgane L.
France
September 17, 2013
A peaceful place where it's so pleasant to rest!
Friendly and efficient staff - peaceful place in the heart of Bali