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Very good 8.0
Based on 431 reviews

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Very good

based on 431 reviews
  • Cleanliness 8.1
  • Facilities 7.3
  • Location 7.9
  • Room Comfort/Standard 8.0
  • Service 8.0
  • Value for money 8.3
  • Food/Dining 7.8
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radha K.
June 25, 2016
good hotel
good location

Maria N.
June 15, 2016
the staff is not really approachable

Ranjoy B.
June 07, 2016
Can't fault the value for money
Pretty happy with my stay here, the staff were very friendly, location was great and the free shuttle to Patong waws very welcome. I wouldn't hesitate staying here again for my next visit to Phuket.

Rebecca M.
New Zealand
June 01, 2016
Not the best
Quite an average stay. Room did not seem very clean when we first arrived. Internet connection poor. We were not notified that there are actually two building/parts to the hotel - we were in the main block with the beach front view- very old building and felt damp the whole time - looked nothing like the photos. However, on the positive side there was a handy shuttle every 30mins during the day to Bangla Rd - and good breakfast selection.

Ching W.
Hong Kong
May 23, 2016
24hrs check-in service
Very nice!

Daniel J.
April 26, 2016
Good hotel for the money *when on offer*
The rooms and facilities were nice enough, I really liked the pool, as did my three year old son. The location isn't so great, it's the very end of Patong beach, which is small and a bit dirty and mainly rocky. The hotel it self faces a busy road, so eating outside at the front means sitting opposite lots of traffic which isn't nice, so we generally sat inside and enjoyed the sea view from there. You can walk (5 to 10 minutes) to the nicer part of the beach, but found going in to town just that little bit too far - so taxi was used then. Two very minor points: (1) The hotel WiFi didn't work in our rooms, which were right at the back of the hotel. (2) The odd little control box that controlled all the lights and AC next to the bed was a bit faulty, suddenly deciding to randomly turn one of the bed lights on and off over and over in the middle of the night. Some prodding of the control in question eventually made it stop. It looked pretty damn old so I guess it was worn out. Breakfast was nice, pretty normal hotel buffet stuff. Depending on the traffic, its between 35 minutes and 1 hour from the airport by taxi. Depending on the taxi, you may get sea-sick on the way! Some of them drive like crazy people, too fast over the mountain roads often on the wrong side (at night, around blind corners, up a hill!), which I really hated - so dangerous. Luckily we had a careful driver for the return trip. Overall, I'd say its worth its price *when the rooms are on offer*. The listed "normal price" is way more than I'd pay for the place though.

Talha C.
April 19, 2016
Unresponsive/Ignorant Staff
When we first arrived, our booked room was unavailable. We were made to wait 1 hour for a different "upgraded" room. They gave us a free dinner coupon for 2 to make-up for the delay. Getting to our room required to master a maze trail of long corridors and changing 2 elevators. Our baby daughter accidentally locked us out of the bedroom and it took them almost another hour and 2 reminders to just get the room open again. The location of the hotel is not that great as it is located at the end of the beach where the sands end and rough ground begins.

Judith P.
United States
April 17, 2016
Good location
Location away from the beach and the party area. Only disappointment was the room location that faced the road and bar area. All night cars, bikes and party buses up and down the road. No sleep and no other rooms available.

Chong P.
April 06, 2016
Nice Hotel Compare to The Royal Paradise Hotel
Travelled with hubby and my son aged 4+yo. Last Day at Phuket. HAD STAYED 3 HOTELS IN PHUKET. Compare Apple to Apple (Sunset Beach Hotel vs The Royal Paradise Hotel). This is much much better than The Royal Paradise Hotel. RECEPTION : Polite and Helpful ROOM : Huge and 85% Clean. Can't be too high expectation sometimes. BREAKFAST : Love it... At least the western breakfast combination is much much better than The Royal Paradise Hotel. They served lesser varieties but really good enough. LOCATION : Further from the Junceylon and Bangla Road. Dont' Worry, they provide FREE SHUTTLE TO JUNCEYLON from 9am -9pm - breaktime between 5pm-6pm. It's two-way transfer. 8-10min away by their FREE SHUTTLE. STREETFOOD : Just in front of the hotel during night time. It's GOOD and slightly much cheaper. SWIMMING POOL ; Fantastic... A lot of shades, all over the pool. If you don't like your kids or yourself get caught in sunburn, this is really perfect. Will stay in this hotel again if travel to Phuket.

Stefanie H.
April 05, 2016
Hotel employees are conspicuous by listlessness and lack of eagerness
Hotel: Most of the equipment is old, dirty, broken or not maintained enough. e.g.: the Fitness Center can not be used because every equiment is broken oder totally rusted; in the room the floor was was not swept and the shower is extremely mold; in the public corridors of the building I have seen sometimes mouses and in most corners is garbage or dirt Personnel: Hotel employees are conspicuous by listlessness and lack of eagerness: e.g.: The breakfast buffet is not or only insufficiently refilled; enough Staff is present but nobody feels responsible or seems to be interested in a good Service. Everybody is lazy and seems to be listlessness. I have NEVER seen such a Situation before! Summary: No 4 **** Hotel --- this Hotel will not see us again!