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Very good 7.9
Based on 652 reviews

Recent customer comments

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Very good

based on 652 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.6
  • Location 8.7
  • Room Comfort/Standard 8.3
  • Service 7.5
  • Value for Money 7.9
  • Food/Dining 7.0

david H.
United Kingdom
July 30, 2012
Centrally Located Friendly Hotel
Friendly staff, Nice Breakfast
Located in the Old Quarter, one of a chain of Hotels. Very friendly staff and nice rooms. Have stayed there several times although it is a little more than I like to pay for a Hotel in Asia.

John H.
July 30, 2012
Lovely hotel with helpful staff
Suite was spacious and well appointed on the top floor. Close to shopping and dining.
Our room was lovely, spacious and clean. The wait staff in the restaurant for our breakfast were extremely friendly and helpful. There was a reasonable range of both continental and Vietnamese food on offer for breakfasts. Baggage storage was no problem as they happily accepted our baggage on two occasions for storage while we were away on touring trips. The location was very close to a range of shopping and dining precincts and we were able to walk everywhere. Staff gave us sound advice on security for the night markets and happily supplied ice to our room upon request. We had some problem with hot water but this was rectified immediately after a phone call to reception. All in all a very pleasant stay.

Jacquelene O.
July 30, 2012
Good value hotel
Excellent customer service, very convenient to everything
We had two nights at Sunshine Suites. We can highly recommend this hotel. Staff extremely well informed and go the extra mile for their guests. We did have A problem with the TV but it was immediately resolved by the staff. The staff at the hotel are extremely friendly and helpful.

Zoe G.
United Kingdom
July 27, 2012
excellent hotel, lovely friendly staff
wifi in room and a computer
staff helped us out a lot during our staff with general questions and changing a flight for us. Lovely porter as well, very chatty. Clean spacious rooms. Would staff here again, value for money.

Zoe G.
United Kingdom
July 27, 2012
lovely hotel and service with a smile
great location
fab hotel, would defo stay here again. friendly staff and clean spacious rooms. Breakfast is ok.

Nollag D.
July 27, 2012
Great little hotel in the heart of the old quarter
location, ac, water pressure, lovely staff
We stayed in the hotel a total of 4 nights as we took tours from Hanoi and we have no complaints. Its great value for money, has a decent breakfast, is close to everything and if you want you can book tours through them but they are in no way pushy about this which is great (we booked our Sapa trip through the hotel). The water pressure is good, the ac in the room a godsend and there is also a PC in the room to keep up to date withe everything.

Nollag D.
July 27, 2012
perfect city centre hotel
location,location, location
Right in the heart of everything, friendle staff who dont push tours on you but will supply them if you want. Will mind your bags when you go away for a few days also. A good value place to stay

Susan B.
July 26, 2012
In the heart of the city so great location,
location and friendliness
We stayed one night, and left our larger bags there while we went to Halong Bay for 2 nights. Returned here for our final night and was grateful to be able to have left our bags in a secure location.

Henkie O.
July 26, 2012
Great location with friendly staff
good service and 24/7 ready staff
it is in the centre of old town, breakfast is normal with western and local food available, best thing is it has its own massage center in the hotel so can relax.

Joanne R.
United Kingdom
July 25, 2012
Good location, very small rooms
Right in the middle of the old quarter
Staff very friendly and helpful but I had booked a deluxe city view room and on arrival the room was the size of a ships cabin looking out onto a wall. When I went to reception I was informed that deluxe city view was the name of the room only - it didn't mean it had a city view!! However, it was only for 1 night and it is really well-located in the old town. Good breakfast and clean.