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Sunway Hotel Georgetown

33, New Lane (off Macalister Road), Georgetown, Penang, Malaysia 10400 (Show on map)

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Area: Georgetown Number of Rooms: 250
Free Wi-Fi

Recent customer reviews

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Good

7.5

based on
4276 reviews

Value for Money
7.6
Location
8.4
Staff Performance
7.3
Hotel Condition/Cleanliness
7.6
Room Comfort/Standard
7.8
Food/Dining
6.6
All reviews (4276)
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Kai X. Families with older children Singapore, June 14, 2014
Good location with a hawker centre nearby

Location to the heritage sites, good food nearby and clean hotel
8.3
Everything bout the hotel is excellent. Only drawback was the lift. During our stay, the lifts were faulty and they had to station a person in each lift so that they can go up and down the building to fetch everyone. This caused a long delay whenever we want to leave or go back to our rooms. Apart from that, it's a clean and modern hotel. Excellent value for money
Ying F. Couples China, June 14, 2014
Good front desk staff,

Clean and comfort room condition, poor facilities such as the swimming pool, gym room and the lift system
5.3
A good test to my patience, especially taking the lift.
Mei F. Couples Singapore, June 14, 2014
Pleasant and relax

Location, staff friendliness, comfort
8
The location of the hotel is great, next to the food street and the local products store. Walking distance to supermarkets and shopping malls. Hotel room is comfortable and clean. However, the check-in and check-out service was very slow which needs more improvement. Overall, pleasant and will definitely be back.
Andrew B. Families with older children Australia, June 14, 2014
frustrating

rooms where good don't have another 2
7.7
staff where useless pool kept being closed lifts broke down for three days also note they charge extra on top of agoda not sure this is right staff kept apologising but didn't fix any problems until i got angry not what you want on a family;y holiday!
Hui W. Families with young children Malaysia, June 14, 2014
elevator didnt work

breakfast
6.7
elevator didnt work for all d days i stay. check in n check out hav to queue long time. very small pool. but stategic location
Ws G. Families with young children Malaysia, June 13, 2014
comfort

easy access, near to shopping centre, easy to find local food
6.7
Jeremy Q. Business travelers Singapore, June 13, 2014
Pleasant. Nice room size and clean

Nice room size, clean and convenient
7.3
Pleasant except for the lifts that were spoilt during our 3 days stay. Apart from that, everything was good. Will recommend friends to this hotel.
Ng L. Couples Singapore, June 13, 2014
Good Location and nice room

Cleanliness , Location and Safety
7.7
Stay was comfortable and close to shopping and food areas. Generally safe to explore at night. Close to bus interchange, tall building, easy to return to at night. Room was very clean, the only downside was lift was out of order and needed to be manually operated.
Siew L. Groups Singapore, June 13, 2014
Fun and enjoyable

Comfort Food Service
6.7
Fun and enjoyable. Good Food and shopping was near.
Yuan Y. Business travelers Malaysia, June 13, 2014
nice, clean and confortable

friendly staff, clean and comfortable
8.3
comfortable and near to city

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Customer Reviews - Sunway Hotel Georgetown, Penang

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