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Sunway Hotel Georgetown

33, New Lane (off Macalister Road), Georgetown, Penang, Malaysia 10400 (Show on map)

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Area: Georgetown Number of Rooms: 250
Free Wi-Fi

Recent customer reviews

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Very Good

7.6

from 5363 reviews

Value for Money
7.6
Location
8.4
Staff Performance
7.4
Hotel Condition/Cleanliness
7.7
Room Comfort/Standard
7.9
Food/Dining
6.6
All reviews (5363)
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Kheng L. Families with young children Malaysia, December 18, 2014
2nd penang trip

Location location location
8
our stay have been quite pleasant except for the lift and parking thingy. As the hotel was full waiting for a lift down to the lobby is a nightmare, especially only 2 working out of 3 lifts. We were lucky to be staying at 4th floor and most of the time we had to take the stairs down. This was quite unpleasant for the senior citizens that were travelling with us. There was a day we waited for at least 15mins but eventually took the stairs down too. If the lift stops it will mostly be too full or it will just pass down our floor. Lift frequency seriously need to be looked into especially peek seasons. When car park is full, had to park on public parking bay outside the hotel. The problem here is parking coupon. The parking charges starts ard 7.30am and you better make sure you have enough coupon the night when you parked there. I was unable to find a shop selling parking coupon night or day around the shops there.
Yeo S. Families with young children Malaysia, December 18, 2014
Facility issues

Friendly staff, location not bad.
6.3
Toilet smelly. Lift card reader intermittent cannot read.
Chua B. Families with older children Malaysia, December 16, 2014
Comfortable

Location, amenities and cleanliness
9.3
Nicole S. Families with older children Singapore, December 16, 2014
Sunway Hotel Georgetown

Convenient
7.7
Not bad
Kim K. Families with older children Malaysia, December 15, 2014
Nice hotel with clean rooms and good location

locations, rooms, staffs
8.3
It was a pleasant stay in Sunway Hotel Georgetown with good locations, clean rooms and friendly staffs... Friendly staffs esp the security guards who helped us when we encountered difficulties in hotel carpark.
Tan X. Couples Singapore, December 15, 2014
Back again

Location, cleanliness, comfort
7
Back again in Penang and still chose Sunway Hotel. Besides the fact that there were quite a bit of ants crawling around in the room, everything was pretty alright. Hawker Lane is just downstairs which makes dinner and supper very convenient.
Alesia K. Groups Singapore, December 14, 2014
comfortable and clean stay!

the location was absolutely perfect. and there are many taxis easily available. and best of all was the clean and comfortable rooms
9
My family and I were very delighted with how clean and comfortable the rooms are! think because it is newly renovated! It it is very very value for money given the price. I liked how it was v clean and no frills. did not get to eat at the hotel. only minor bad thing i would say is that the aircon for one of our rooms was not working so well and it was not very cold. loved the toilets too as they were so clean!
Esterteo M. Couples Malaysia, December 14, 2014
Best hotel in Penang

Clean,Spacious,Value for money
8
The room is newly renovated,clean,spacious,centrally located and easy access to food stalls.
Hartarto J. Families with young children Indonesia, December 13, 2014
newly renovated and great location

comfort , big bed , geat location near food hawker
7.7
this is my second time stay at sunway. but this times different. the hotel newly renovated. Very good location near komtar and plenty of food hawker around the hotel
Chyin O. Groups Malaysia, December 13, 2014
Not sure if your check in time drag to 8pm!

The room is clean.
5.7
The rooms were full and we were told to check in at 2pm. Upon our arrival, the front officers told to wait till 3pm. We have waited for more than an hour and when check with the counter again, the front officer told us that "Oh, not sure what time you can check in, but might dragged to 8pm." The worse is their customer service will never reply your email. Very poor manner and terrible hotel management.

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Customer Reviews - Sunway Hotel Georgetown, Penang

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