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Sunway Hotel Georgetown

33, New Lane (off Macalister Road), Georgetown, Penang, Malaysia 10400 (Show on map)

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Area: Georgetown Number of Rooms: 250
Free Wi-Fi

Recent customer reviews

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Very Good

7.6

from 5356 reviews

Value for Money
7.6
Location
8.4
Staff Performance
7.4
Hotel Condition/Cleanliness
7.7
Room Comfort/Standard
7.9
Food/Dining
6.6
All reviews (5356)
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Shing T. Families with young children Malaysia, September 22, 2014
clean hotel

near to George Town, clean, near to hawker center
7.3
hotel was clean, taxi hub just opposite the hotel, hawker stall just 3 mins walk down the road from the hotel.
Chew H. Solo travelers Singapore, September 22, 2014
Value for money !

Good location, reasonable price and clealiness
8
What a good experience stay!
Su Y. Families with young children Malaysia, September 22, 2014
Good location

Location Location Location
5.3
The hotel was newly refurbished and it was clean. Just walked out from the hotel and you will come to hawker stall selling famous local food. However the hotel staff needs to brush up and improve on their manners and service. They were really rude and not hospitable at all.
Shmily L. Families with young children Malaysia, September 21, 2014
A bad experienced with lack responsible staff

Strategic, Clean, Comfort.
7
Thing that we dislike. 1) Change English newspaper to Chinese newspaper. When ask the receptionist, she pointing to another front counter guy, then only tell customer don't have. Why can't receptionist just say no at the beginning? this is like kind of roles separation in front of customer. 2) My wife is doing breastfeeding and my baby is not feeling well. Thus we have the ice pack to keep the breast milk/ antibiotic in good condition along the travelling. We found out the hotel fridge can't freeze the ice pack and we get help from hotel staff. They ask us to pass it to the receptionist and they will put into cafe's fridge for us. They have labelled and assign a tag for us. It look's systematic. When we checkout, they can't find the ice pack however we have the tag to indicate our belongings. After 15 minutes searching, they finally found it and the ice pack just located in their normal cabinet. We are speechless with their staff who can't even understand English/ malay. We can't keep the breast milk/ antibiotic along the way back home to KL.
Lidwina V. Couples Malaysia, September 21, 2014
Great Hotel For Getaway

the location was perfect; the room was clean and comfortable as well as affordable for a night to stay
8
Shing T. Families with young children Malaysia, September 21, 2014
Clean hotel

clean, good location, near to hawker stall
7.7
Clean hotel, taxi hub just opposite the hotel, 3 mins walk down the road to reach food stall
Thiam K. Business travelers Singapore, September 21, 2014
Toilet is choke all the time

Location,
5.7
Average is good but very strict on check out time.
Lim S. Couples Singapore, September 21, 2014
advertise online provide airport transfer -

only location, nearby food
5
online remark request for airport transfer - none at all. when ask the staff don't seem to know about it.
Huai N. Couples Malaysia, September 21, 2014
good

location, new and clean
8.3
overall the stay is great with strategic location and newly renovated rooms. will definitely come back again. keep the wah lai toi channel as it's one of the reason why i like this hotel so much
Wei P. Solo travelers Malaysia, September 21, 2014
Expensive, small room, unsatisfying

Expensive, small room, unsatisfying
6
Requested for a double bed but instead was given two single beds. Room is small, not as portrayed by the picture. Bed uncomfortable. Insufficient parking downstairs. Overall, quite unsatisfied as for the price paid, better room was expected! A budget hotel could have provided the same room with cheaper price (by one-third)!!

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Customer Reviews - Sunway Hotel Georgetown, Penang

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