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Sunway Pyramid Hotel East & West

Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, Malaysia 47500

Recent customer reviews

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Very good

7.9

based on
4700 reviews

4031 reviews in English

Value for Money
7.4
Location
8.6
Staff Performance
7.9
Hotel Condition/Cleanliness
8.1
Room Comfort/Standard
8.0
Food/Dining
7.5
All reviews (4700)
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Siew Y. Solo travelers China, March 30, 2015
Staff friendly and smile

room are clean with comfortable, theme park
8
Staff are friendly and smile ,shopping mall and theme park
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Chia H. Couples Malaysia, March 30, 2015
Goid

Clean,good location and staff
8.7
Good
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Fei W. Groups Malaysia, March 30, 2015
The location is excellent.

Clean, great location n connected room with single beds in both rooms.
8.3
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Andry H. Solo travelers Indonesia, March 30, 2015
Best Location.. nice place for shopping

best location, good staff
8.7
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Melanie V. Families with older children New Zealand, March 30, 2015
Fairly good Experience

close to great shopping centre, rooms comfortable and clean, waterpark
9
Checking in took a very long time and rooms were not ready until after 4:30pm, we had booked 3 rooms. Also apparently when I booked with agoda I did not state that there were two people in each room so when we got to hotel we only had one breakfast voucher per room per day-- so had to pay for the extra person, this may be an agoda problem but the first time that I have experienced this. We were tired after travelling and wished our rooms where ready especially since I paid extra for premium rooms. I also rang hotel 2 days prior to make sure they knew our arrival time and that we needed rooms with twin single beds, because of the teenagers. Also we had to go down a short flight of stairs to go up to our room. Lots of great shopping and the ice skating was amazing. We had to walk to other resort to go to the swimming pool so we didn't go there.
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Hermann P. Business travelers Germany, March 29, 2015
Do not stay on the 10th floor - it is too noisy

Swimming Pool shared with the Main Hotel
4
One needs to be careful. There are TWO hotels. The Sunway Pyramid is a lower class hotel. The upper floor is very noisy because of the cooling towers. Make sure that you do not get a room there. There is also a lot of construction going on righht now around the hotel. The car service the hotel supplies (Subcontractor) is very expensive. The taxis in front of the hotel are cheaper but you always need to negotiate.
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Karen C. Solo travelers Australia, March 29, 2015
Great Location

closeness to shops restaurants theme park
2.3
Enjoyable stay in comfort with great food and shopping.
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Jin C. Families with young children Malaysia, March 28, 2015
Good location

Clean, Close to sunway pyramid n sunway lagoon. 3.
8
Good, very convenient just walk few minute reach sunway lagoon n sunway pyramid.
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Siew Y. Solo travelers China, March 27, 2015
Staff friendly and smile

Room clean , comfortable, theme park
8
Staff are friendly and smile, room are clean and comfortable
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Siew Y. Solo travelers China, March 26, 2015
Staff are friendly and smile

Staff are friendly and smile , theme park
8
Staff are friendly and smile , theme park, shopping mall
Report this review
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