Very good 7.9
Based on 4955 reviews

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About Sunway Pyramid Hotel East


Known as a perfect holiday retreat, Sunway Pyramid Hotel East is simply the ultimate destination for groups of friends, family, or lovers. Located in the heart of a theme park and a mega shopping and entertainment mall, guests will be delighted to surf the world’s largest man-made beach, take a stroll through the longest and highest bridge in Kuala Lumpur, go riding on the roller coasters, or go shopping at Sunway Pyramid, home to over 900 stores. This 4-star property boasts 534 rooms that are sophisticated and elegantly designed. Guests may enjoy the landscaped swimming pool, fitness center, and cross-signing privileges at the food and beverage outlets located at the extended premises. All in all, Sunway Pyramid Hotel East is a perfect hideaway from the workloads.
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  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • Car park
  • Airport transfer

Fitness & recreation

  • Fitness center
  • Spa

Swimming & soaking

  • Swimming pool [outdoor]

Food & beverage

  • Restaurant(s)
  • Coffee shop
  • Vending machine


  • Pets allowed

Cleaning services

  • Laundry service
  • Dry cleaning

Guest services

  • Luggage storage
  • Newspapers
  • Concierge

On-site facilities

  • Facilities for disabled guests
  • Elevator
  • Nightclub
  • Shop(s)
  • Smoking area

Health and security

  • 24-hour front desk
  • Safety deposit boxes

Business & money services

  • Currency exchange

Languages spoken

  • English
  • Arabic
  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • Malay
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Please be informed that Sunway Lagoon Theme Park is open daily from 10am - 6pm

Please note that guest must be a minimum of 18 years old to reserve a guestroom and check-in.

Kindly take note that Sunway Resort Hotel & Spa is a smoke-free hotel with all guestrooms and enclosed public areas being Smoke-Free Zones. Non-adherence of hotel Smoke-Free Policy in guestrooms carries a Room Recovery Fee of RM400 to be borne by the guest(s) concerned.

For Family Fun Package room type, please see the details regarding the child age policy in room information.

Check-in or check-out outside the mentioned hours may be subject to an additional charge.

Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-12 year(s) Must use an extra bed
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 181 MYR
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 20. Km
Distance to Airport: 50. Km
Non-Smoking Rooms / Floors: Yes
Number of Restaurants: 1
Number of Rooms : 534
Reception Open Until: 12:00 AM
Time to Airport (Minutes): 45
Year Hotel Built: 2004
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Verified traveler reviews

Filter by traveler type
Very good

  • Hotel Condition/Cleanliness 8.1
  • Facilities 7.7
  • Location 8.6
  • Room Comfort/Standard 8.0
  • Service 7.9
  • Value for Money 7.4
  • Food/Dining 7.5
Sort by

Yin L. from Malaysia
Solo travelers
Stayed one night in February 2016
Confusing Hotel New Block
I always book Sunway Pyramid Tower for my KL shopping trip. I drove and park my car in the car park which i familiar with. I was told by Reception Counter that i had book the west wing room (but its at new wing -block) that will need to go all the way outside from the existing old block. I felt this was not convincing, because the map in Agoda told the same location (that i usually go). This is totally different location if i need to go all the way out of old wing to new wing. I told reception to maintain me in old wing.. but need to top up a little amount. Well.. i think a lady solo traveller.. better stay familiar wing.. so end up i pay to end the argument. Agoda should separate the old and new hotel wing.. its totally differenct building. Anyway, i still will come back to stay Sunway Pyramid but to ensure my car parking at correct building.
Reviewed August 12, 2016

Low Q. from Singapore
Families with young children
Stayed 3 nights in December 2015
Most convenient
If you're on a shopping trip, this is the best place to stay
Reviewed August 07, 2016

Giovanna V. from Brazil
Business travelers
Stayed 5 nights in November 2015
Awsome location
Great hotel. Location right next to many shops and restaurants.
Reviewed August 05, 2016

Giovanna V. from Brazil
Business travelers
Stayed 2 nights in November 2015
Great hotel near sunway complex
Great hotel near sunway complex
Reviewed August 05, 2016

Jau L. from Malaysia
Families with older children
Stayed one night in December 2015
Great location
Reviewed August 04, 2016

Ting C. from Malaysia
Families with young children
Stayed one night in January 2016
Need to improve on the cleanliness
Reviewed August 04, 2016

Hock L. from Brunei Darussalam
Business travelers
Stayed 4 nights in November 2015
Nice, and clean room
Reviewed July 31, 2016

wael A. from Saudi Arabia
Stayed 2 nights in July 2016
very good
it was ok
Reviewed July 31, 2016

ooi S. from Malaysia
Stayed 2 nights in March 2016
nice breakfast
enjoyable although the price is higher........
Reviewed July 29, 2016

Tuan T. from Singapore
Families with older children
Stayed 2 nights in December 2015
hotel is right in the theme park, spacious and clean. and is near to everything u need in a holiday. parking is rather bad because it was really crowded. although parking is within the hotel premises, there wasn't really a lot of security so it appears to be a little not too safe leaving your vehicle there for a few days. walking distance to everywhere you wanted to go, no driving needed.
Reviewed July 28, 2016


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