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Recent customer comments

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All reviews (257)

Business travelers (1)

Couples (35)

Solo travelers (8)

Families with young children (178)

Families with older children (27)

Groups (8)

Very good
based on 257 reviews
Hotel Condition/Cleanliness
Room Comfort/Standard
Staff Performance
Value for Money

8.7 Jon D.
United States of America
March 28, 2015
Sunwing was great - again.
family friendly, beautiful location and economical

4.7 Jarle G.
March 28, 2015
Renovation needed
Great breakfast. Good entertainment for kids. Nice beach.
Nice loction, but we were disappointed about the room standard. We had one standard studio and one Royal Family studio. At least our rooms needed renovation and also a lot better cleaning. Remember that a children hotel also means that your children easier get sick. Our baby got a virus infection, which ruined parts of our holiday.

7.3 Chad H.
United States of America
February 17, 2015
Sunwing Phuket
I arrived one day late because of airline delays, no credit or refund for one day during eight day stay. Every little thing was an additional charge. Not cool.

8 Saurabh V.
February 01, 2015
excellent location and facilities
the location is off from noise but still maintains it's liveliness due to many events being organised by the hotel. the beach is clean and safe for swimming. loads of entertainment for kids.
Stay was very pleasing. Perfect definition for value for money. Dream destination phuket was made more memorable due to resort facilities. Loads of fun for kids.beach is clean and excellent for swimming

January 09, 2015
Great Hotel very confortable
Big Room - Location on the sea - Entertainment
Very Good, the view, the sea, the location near Laguna, very quite place to relax

7 Willem H.
December 28, 2014
Family friendly place
Close to the beach, friendly staff, nice pool
Professionally run family friendly place. Lots of kids and children’s activities. A bit crowded all day long...

7 stuart D.
November 24, 2014
Front Desk not flexible or helpful
location, food, clean room
We were not allowed to have a late check out - and we only ask for ONE hour !!! you had to pay immediately 1000 thb extra. Usually in Hotels, this is never a problem. They were not fully booked and certainly could have been a little bit more forthcoming. The Front desk / help desk full stop was not very helpful, when you called them they said we should call the other front desk again, instead of taking a message or forwarding our call. When asking for help in person - 3 people would look at you and none of them would give you an answer, or one would give you an answer, but did not really know Phuket area e.g. were to get a motorbike. All of them were lacking friendliness and training!

8 Caldon P.
December 10, 2014
Good family hotel
On the beach, good fun for young kids and close to restruants on beach
Enjoyed the stay, place was very busy though with lots of kids and noisy but that is what you would expect from a kid friendly hotel. Family rooms are great for kids with a gated off garden that kids can play in on the ground floor.

South Korea
October 23, 2014
staffs need to mind change for visitor
Good see view. good for family with children. good facility
I satisfied about resort status and facility , dinner show and children show exept staffs. The owner should instruct your staffs strongly to be kind all visitor and children, keep smile face and good attitude. No geeting, not polite is no tip. And every breakfast, one staff checked the guest room number, he was very unpleasant to all.

7.3 Chris D.
South Africa
October 23, 2014
Family Fun at Sunwing
Pools, Rooms, Kids Club
Very good. It was a shame the kids buffet was not running in the evenings as the 'kids eat free' menu had no vegetables on it. The buffet breakfast was fantastic.