arrow-up-icon Earn points on your existing loyalty program!

Up to 30% off with Agoda Insider Deals!

About Super Hotel Candle

Description

Super Hotel Candle is a 4-star Japanese hotel situated in the heart of Hanoi. The property is merely 700 meters from Thu Le Zoo, a kilometer and a half from Hanoi’s biggest lake called West Lake, three kilometers from Ho Chi Minh’s Mausoleum, and 25km away from Noi Bai International Airport. The hotel offers luxurious and elegant rooms which feature a flat screen TV, free mini bar, and personal safe. The executive room includes a fully-equipped kitchen and a microwave. There are peaceful common areas for reading at every floor. Super Hotel Candle offers great facilities like Japanese-style bathhouses, thermal pools, a rejuvenating spa, and a modern fitness center on the third floor for free. Sakura-Lotus Restaurant on the M-floor serves Japanese, Vietnamese, and Western cuisines for you to enjoy every day. Super Hotel Candle reflects the spirit of Japanese lifestyle by making every effort to offer you the best memories in Hanoi.
Show more Show less

Features

Hotel Facilities

  • 24-hour front desk
  • airport transfer
  • bar
  • business center
  • car hire
  • coffee shop
  • concierge
  • currency exchange
  • dry cleaning
  • elevator
  • express check-in/check-out
  • facilities for disabled guests
  • family room
  • laundry service
  • luggage storage
  • meeting facilities
  • restaurant
  • room service
  • safety deposit boxes
  • salon
  • shops
  • shuttle service
  • smoking area
  • tours

Sports and Recreation

  • fitness center
  • garden
  • hot spring bath
  • hot tub
  • indoor pool
  • massage
  • sauna
  • spa
  • steamroom

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Parking

  • car park
  • valet parking

Languages Spoken

  • English
  • Japanese
  • Vietnamese
Show more Show less

Policies

Check-in or check-out outside the mentioned hours may be subject to an additional charge.

Children and extra beds
Infant 0-5 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 6-12 year(s) Stay for free if using existing bedding.
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
Show more Show less

Useful info

Breakfast Charge (when not included in room rate): 15 USD
Check-In From: 2:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 2. Km
Distance to Airport: 25. Km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 19
Number of Restaurants: 1
Number of Rooms : 72
Time to Airport (Minutes): 30
Year Hotel Built: 2013
Show more Show less

Recent customer comments

Filter by traveler type
All reviews (154)

Business travelers (111)

Couples (16)

Solo travelers (16)

Families with young children (5)

Families with older children (4)

Groups (2)

Excellent
8.1
Hotel Condition/Cleanliness
8.8
Facilities
10.0
Location
7.1
Room Comfort/Standard
8.5
Staff Performance
8.6
Value for Money
8.2
Food/Dining
7.3

8 Xinchang L.
Singapore
December 22, 2015
Value for money
Comfort, location, friendly staffs

7.7 Jan-Hendrik S.
Germany
November 29, 2015
Good, not fantastic
-
Nice staff, comfortable rooms. Location is a bit far away from anything interesting. I didnt eat much at the hotel but the club sandwich was not convincing, breakfast is ok.

6 Thi N.
United States of America
October 10, 2015
Disappointed
Cleaning, restaurant staffs and bellboy
Everytime you take a shower, water will puddled and does not drain like it should. The hairdryer blew out and short circuit. Breakfast boring, mostly the same everyday. In case if you need to weigh your luggages, you need to bring your (2) 20kg luggages down to the front desk, or else the won't bring the scale to your room. This hotel located on a oneway street which makes it a hassle to get a taxi or Uber. Last the booking staff was not helpful on any levels. The only good thing I can say about this hotel is the cleaning staff and bellboy.

8.3 Jee K.
Malaysia
October 03, 2015
Nice new hotel
Great Friendly Staff
it's the 1st time I stay here after 4yrs business trip to Hanoi..... Overall condition was pleasant but hopefully the wiFi can be improved......

8 mathen B.
Malaysia
October 02, 2015
Pleasant stay but not happy with the breakfast
clean and nice room, friendly staff,
Stayed for 2 days, it was a pleasant stay. The only disappointment was the morning breakfast. They should have more varieties.

3.3 Ha N.
Vietnam
September 21, 2015
Terrible experience. Feel like I was cheated!
It is in Hanoi. It is not crowded.
My stay at Candle Hotel was such a terrible experience. I booked wrong day so I had to pay for one more day full fee. Money is not the most important problem. Which make me unhappy is their staffs' attitude & unclear information. The way they treated their customers was badly, I feel like I was not respected by them, and it was like I was cheated! That was not my first stay there but absolutely my last time. Thanks Agoda for letting me show my opinion. I love your service much!

7.7 Boon T.
Singapore
December 14, 2015
Great Location, reasonable price hotel
Great location, nice food, great price

9 Smriti A.
Nepal
August 24, 2015
Fabulous, great hotel, friendly and helpful staff
staff attitude and performance, bedroom comfort and location

8 Alex R.
Canada
August 02, 2015
Nice and Clean
Cleanliness, Friendly Staff
Very friendly staff. We received a room upgrade given we were travelling for our honeymoon. Breakfast could use some work. Not a ton of choice unless you want local or Japanese style food.

6 Kwang L.
Singapore
September 01, 2015
grand entrance
clean, not bad location and quiet
good except the room level corridor has no air con


;