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Recent customer comments

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Very good

based on 502 reviews
  • Cleanliness 7.5
  • Facilities 7.6
  • Location 8.2
  • Room Comfort/Standard 7.7
  • Service 7.6
  • Value for money 7.3
  • Food/Dining 7.0
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Merlyn S.
December 12, 2012
Lovely hotel with great room, location & service
The location is great and it is the first hotel that has no smoking regulations.
The hotel is near to the mall, you could use the back door to reach the mall. The room is new renovated and spacious. The service and breakfast was superb. I will definetely stay here again.

Yuanita S.
December 06, 2012
Great location
Very closed with shopping malll
I like to stay here closed the mall, right in the center

Alya W.
November 27, 2012
good location , sizeable rooms
Location is in center Surabaya, nearby malls, big rooms.
we went for a short trip due to business, and location is perfect. not far from malls and easy to find food all around. breakfast is just average. room size is bigger than average, but the hotels do shows its age.

Adriana G.
November 16, 2012
Great location and big room
Near the malls, spacious room, good spa
I spent 3 nights in this hotel with my friend. The staff are very friendly and we are fortunate because we get room upgrade to bussiness room. I like the room because it is very big, with a living room next to the bedroom. The room is clean, the bed is very big and firm. It is also easy to get taxi from the hotel.

Kholid A.
November 14, 2012
Great Hotel
In the middle of the city
Me and my family really satisfied with this hotel, near with a lot city facilities. the room and the other is clean.

noki A.
November 09, 2012
Lovely hotel
best hotel in the city
Surabaya plaza hotel is our one choice

Chih-Yang C.
November 09, 2012
Great location and nice rooms, but pricey food
Next to mall, bigger room than most hotels
I stay with this hotel a few times already. The hotel has good location right in the center of the city and next to a shopping mall. The rooms are spacious and clean. The only problem I have with the hotel is the food in the hotel. The room service menu is extremely pricey, even more expensive than higher end hotels like Marriott. It's somewhat offset by numerous restaurants around the hotel. But you're in trouble if you go hungry in the middle of the night and only food available is in the hotel. Plus the wireless internet is very slow. But I find that a common problem in Surabaya hotels.

Tony G.
October 29, 2012
Just standart Hotel
Best Location
Hotel Location is good, Room condition was not good. Furniture was old and not well maintained. No wifi. Noisy surrounding. This hotel is not 4 star, is just 3star hotel.

Agus T.
October 17, 2012
good location and big rooms
location of hotel is good, room is clean and big, service with a smile
Nice big room and bed which is good for us as we ħάѵĕ 2 kids under 4 in-tow. Easy excess to å 24hr McDonal shud u b hungry at midnight only problem is the hotel swimming pool is not in the same building, ħάѵĕ to walk outside as its next to the carpark.

Hong Kong
October 15, 2012
40 mins from airport but the room is too old
With surabaya plaza next to hotel
Service is OK and staff is nice. The room is too old and with some smell when enter to the lobby.