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Excellent 8.6
Based on 966 reviews

Recent customer comments

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Excellent



based on 966 reviews
  • Cleanliness 8.6
  • Facilities 8.2
  • Location 8.3
  • Room Comfort/Standard 9.0
  • Service 8.7
  • Value for money 8.6
  • Food/Dining 8.3
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Richelio L. from United States
Couples
Stayed 4 nights in January 2013
Lovely junior suites
The junior suites is the best eoom to stay with a great view of the ocean.
Very nice room, i will definitely come back again!!!
Reviewed January 18, 2013

Dan N. from Philippines
Couples
Stayed 2 nights in January 2013
Peaceful and quiet
Spa and Jacuzzi
Really good if you value the peace and quiet of your stay in Boracay. They also have relatively good Japanese food and the spa services are really good too. If you are a guest of this hotel, you may avail of their really good spa services at half the price. So if you want some peace, quiet and relaxation during your stay this place is for you. Oh and the service of their crew and staff is really amazing, stayed in 5 hotels already in Boracay, though all are good staff here would be the best.
Reviewed January 16, 2013

Yulia K. from Russia
Couples
Stayed 5 nights in January 2013
japanese management is not able to save this hotel
Good SPA but terrible standard rooms
we didnt see other rooms but standard diver's room is almost terrible. Its small and very simple. but thats only 1/2 of the problem. The real problem is when u open the door, sure you dont see the sea... but u dont see anything more except the opposite wall... so there is no sunshine over your terrace... and u can not dry your towels and bath suits ever... Also the hotel is located in the corner of the island and if u want to visit D'Mall or evening parties u must walk at least 30 min in one way. We would never choose this hotel again.
Reviewed January 15, 2013

TAKAHITO T. from Japan
Families with older children
Stayed 2 nights in August 2012
good service ,good staff
very kind staff
Room is very comfotable. Very near the beach. Staff is very kind. Restaurant menu is very delicious. Japanese food is very nice. there is no problem.
Reviewed January 07, 2013

Aristotel G. from Philippines
Couples
Stayed 2 nights in December 2012
Great location and service!
The tropical ambiance of the place made us feel more relaxed.
We had a great time and the resort, being away from the busy part of the island made us feel really relaxed. The spa which is part of the resort was a nice addition.
Reviewed January 01, 2013

Fanny H. from China
Solo travelers
Stayed one night in October 2012
seaside hotel
near the sea and comfort
this is a Japaness motel, the servise is good, and the food is delicious; only the location is not that good, cause it is in Stationg 3, it far away to D-Mall, even the seafood market,need to walk about half hour to get there
Reviewed January 01, 2013

Fanny H. from China
Solo travelers
Stayed one night in October 2012
comfort motel
near the sea and good Japaness food
a Japaness motel, the servise is good, and the food is delicious; only the location is not that good, cause it is in Stationg 3, it far away to D-Mall, even the seafood market,need to walk about half hour to get there
Reviewed January 01, 2013

Martin A. from Netherlands
Couples
Stayed 3 nights in December 2012
Nice located hotel with very friendly service
Well located, friendly personel, nice facilities and activities nearby
Nice welcome at arrival with welcome drink. Had dinner after checkin, restaurant has big choice of foods for good price. Location of the hotel is very good, along the west coast with all the bars, shops and restaurants and little walk to the city center of the island (d-mall). Very friendly personel, thanks to Bebz for helping with the activities on the island and recommending things to see. Included breakfast is maybe bit too standard but additional things can be ordered for extra. Very nice hotel with good facilities and well located to explore the island.
Reviewed December 31, 2012

Melcar J. from Philippines
Families with young children
Stayed one night in December 2012
Old and not well-maintained hotel
excellent service from the staff in the restaurant
the hotel is so ran down and not well maintained. the aircon can't handle the size of the suite. shower curtains are filthy, tiles are old and chipped. Few basic things missing in the room: daily complimentary bottled water, kettle, cutleries, flashlight. Wall clock wasn't working. Stick with Filipino food if you are dining in the restaurant. Western food are shocking and even Japanese food (which is suppose to be the specialty cuisine of the restaurant) was bad. The beach on this location was the worse part of the entire stretch of white beach. There were too many boats parked and water is not clean. The beads necklace upon arrival was a nice touch though and the staff were really really nice.
Reviewed December 30, 2012

Gavin B. from United Kingdom
Couples
Stayed 2 nights in August 2012
Excellent place to stay
Clean, quiet, near beach, nice staff
Surfside was a great place to stay, on the quiet end of the island & near the beach makes this an enjoyable stay. Staff were all very nice
Reviewed December 29, 2012