Över medel 5,9
baserat på 12 omdömen
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Om Hotel de Ela


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Senaste omdömena

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Över medel

baserat på 12 omdömen
  • Renlighet 5,8
  • Faciliteter 4,0
  • Läge 7,2
  • Bekvämligheter på rummet 5,8
  • Service 5,5
  • Valuta för pengarna 5,5
  • Mat/Middag 5,8
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Michael från Storbritannien
Komfort Dubbelrum
Bodde i 2 nätter i maj 2016
terrible experience
I arrived at 10.15pm at the hotel to find the reception closed. Thus I could not check in or get my key. There was a notice on the door of the reception saying "reception hours 8:00-22:00". There were two numbers, I phoned both. One just went to voicemail and the other was answered by a guy who I think had just been working at reception. When I asked him how I could get my key he said "I am very far away now, I can't come back", when I pressed him he said "I just work there, take it up with management". I was enraged. I had to LEAVE this hotel I had PAID to stay at and then walk around the dimly-lit Berlin streets to find another hotel. The next day I came to check in and told the lady that IT DID NOT SAY ANYWHERE that the reception closes at a certain time (which is frankly bizarre and ridiculous and something that I have never come across, and I have travelled a fair bit). She replied "its in the documentation that Agoda sent" - which it was NOT. I am amazed I was so calm...I did double check and NOWHERE in the document or email I was sent by Agoda for the reservation did it say reception closed at 10pm. Shocking.
Recenserad 28 maj 2016


Elior från Israel
Komfort Enkelrum
Bodde i 2 nätter i oktober 2013
nice but old hotel
nice location
it's ok but the hotel is old, the room was small and the bed was not the best.
Recenserad 22 oktober 2013


Alastair från Australien
Komfort Enkelrum
Bodde i 2 nätter i juli 2012
not much going for it
easy to walk into city centre
my first hotel in berlin,after travelling through vietnam and getting good hotels with great customer serviceforcheap prices it was a rude awakening to get a very basic room at overpriced rates maybe 10-15 euros less would have been fair.no real customer service to speak of just heres your key now go
Recenserad 08 juli 2012


Tagirov från Ryssland
Bodde i 2 nätter i april 2012
A good hotel for not a long stay
Convenient location, near the city center
the hotel is very conveniently located near the u-bahn station, victoria luise platz. in the area of restaurants and places of entertainment. at the same time very quiet and peaceful place. the rooms at different quality and different price categories. i lived in a room with external private bathroom. it's not very convenient, but it is bearable, if your stay is not long. rooms are quite clean. this hotel is non smoking. in general, stay and value for money is good.
Recenserad 25 april 2012


Reshmie från Nederländerna
Trebäddsrum med delat badrum
Bodde i 3 nätter i september 2011
Not a 3 star hotel, but a 1 star hostel
location and free wifi
this was one of the worst places i have stayed during all my travels. completely over-priced, totally not worth it! the pictures on their website are a beautiful example of the wonders of photoshop, because the hotel (excuse me, the hostel) doesn't look like the pictures at all. the breakfast was a plate of a stale bread roll, three slices of something meaty and three slices of cheese, which are put out on the counter early in the morning and stay there until breakfast is finished 3 hours later. the room was spacious, but very depressing, with furniture from the 80's and curtains that only covered half of the window when completely closed. the lights in the hallways turn off automatically after a minute or so, which might be great for the environment, but it is such a hassle when you have to leave your room in the middle of the night to go to your external bathroom, without lights! and then the service...unbelievable, for a hotel that claims to be a 3 star place, the service was unacceptable and worse than in some of the no-star hostels i have stayed before. on the day i had to check out, i wanted to ask reception if they could call me a taxi to the airport....but there was nobody at the reception at 7.45 in morning. so i asked the lady in the breakfast room, who told me to wait for 10 minutes. when i pointed out i had to catch my flight, she told me reception would open at 08.00 and that she herself could not call me a taxi, because she didn't speak German. at 08.00 there still wasn't anybody at reception, and when i pointed out i was going to miss my flight, the lady from the breakfast room said the owner was still in the shower and would be on her way soon. i had to call a taxi myself, which would not be a problem if you are staying in a hostel and pay a hostel rate, but for a so-called 3 star hotel, that was unacceptable. in summary: you pay for a 3 star room but get hostel level service, definitely not worth it!
Recenserad 28 september 2011


Barry från Malaysia
Bodde i 4 nätter i augusti 2011
Good location friendly staff
High speed wifi internet
There are no elevator, so be prepared to climb at least 2 flight of stairs. There are no air-con but you can open the window.
Recenserad 19 augusti 2011


Mark från Australien
Trebäddsrum med delat badrum
Bodde i 6 nätter i juli 2011
Aweful, stayed 1 night instead of 6
This was classed as a 3 star hotel. I wouldn't give it 1 star. My room had half a curtain (covered half of one side), no fridge, no phone, no fan & no air conditioning. No offer to rectify. I left first thing in the morning .
Recenserad 18 juli 2011


Achim från Tyskland
Komfort Enkelrum
Bodde i 2 nätter i april 2013
Berliner Stattwohnung zum Hotel gemacht
nix nix nix
Einfache Fenster, undichte Türen, Lärm von der Straße, defekter Duschkopf. Alles nicht so doll.
Recenserad 21 april 2013


dirk från Tyskland
Bodde en natt i juni 2011
Freundlicher Service
gute lage
gute lage, aber für 85 euro kann man einfach mehr erwarten
Recenserad 12 juni 2011


Pasi från Finland
Familj med äldre barn
Komfort Dubbelrum
Bodde i 3 nätter i maj 2013
jos pieni nuhjuisus ei häiritse kuin kotona olis
palvelu ympäristö hinta
Recenserad 16 maj 2013


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