arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type

based on 319 reviews
  • Hotel Condition/Cleanliness 7.0
  • Facilities 6.1
  • Location 7.4
  • Room Comfort/Standard 6.4
  • Service 6.6
  • Value for Money 7.0
  • Food/Dining 6.3

William A.
March 14, 2016
Clean hotel
Clean hotel

William A.
March 14, 2016
Clean hotel
Clean hotel

Pierre L.
February 19, 2016
the location and pool
The room we reserved wasn't the room we had...

Mohammad A.
February 08, 2016
Bad hotel
Unfortunately, the truth is not a hotel as the pictures do not exist for cleanliness never very bad reception uncooperative problem is not only the hotel but the problem that I am sure Bmoukekm and must be one before your site is to follow up these bad hotels ...

Benoit M.
February 02, 2016
Average but...
Hotel needs refreshement

Heather E.
January 10, 2016
Great location
Near sky train, near river, nice pool, easy access to all sites
great location for travellers, take a river boat for all sites and sky train from airport , excellent value for money

Tsering C.
January 02, 2016
Old, Frown Face at Front Desk but good location !
Location & the room service !
Smooth Check-In with bell boy helping us out with our luggage escorted to the room. Clean Room, quick room service. The hotel was centrally located at River Side with tuk tuk and taxi outside the porch. The kitchen lady was kind enough to make us breakfast as per our choice even though it was past our breakfast time. However the front desk staffs needs to go to charm school, they can barely look at you while talking to you. They make faces as if we are there for free. Too bad, the management need to revise their quality check with the staffs.

Jimmy R.
United States
December 29, 2015
Excellent Hotel
I have traveled all over the would several times and consider Swan Hotel to be one of my favorites. The staff is excellent. The breakfast is superb. The hotel is located near the river and I love tr
Love the staff, the breakfasts and the size of the rooms.

December 14, 2015
central location
powerful shower (though limited hours for hot water), friendly porters, good-sized room

Lorraine P.
December 08, 2015
Close to bts, nice pool, clean hotel
Close to bts, nice staff & clean hotel, pool
Only con- Expensive for wifi