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Swiss Garden Hotel Kuala Lumpur

117 Jalan Pudu, Bukit Bintang, Kuala Lumpur, Malaysia (Show on map)

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Area: Bukit Bintang Number of Rooms: 310

Recent customer reviews

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Very good

7.5

based on
4946 reviews

3878 reviews in English

Value for Money
7.3
Location
8.0
Staff Performance
7.5
Hotel Condition/Cleanliness
7.6
Room Comfort/Standard
7.5
Food/Dining
7.2
All reviews (4946)
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Chiew S. Couples Singapore, January 1, 2013
Value for money

Free shuttle to KLCC, Pavillion and Chinatown
6.7
This hotel is located near one end of the shopping street Jalan Bukit Bintang. It looks close on the map but walking there can be quite unpleasant as there are a lot of constructions going on around the hotel. The entrance of the driveway into the hotel is always wet due to water from the construction beside the hotel flowing down the street. The street Jalan Pudu in front of the hotel is always so congested that crossing the street is rather easy as the vehicles are not moving due to the heavy congestion. The hotel staff are friendly and helpful. Breakfast is quite crowded as most guests get complimentary breakfast. Free shuttle service to Chinatown has to be booked very early in advance as it gets fully booked very fast.
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Mei Y. Couples Malaysia, January 1, 2013
Comfortable and near to Shopping Mall

Good Service
8.3
comfortable hotel stay, felt secure with the lift security facilities where room card needed for the lift to go to your respective floor area. room and toilet is clean
Shopping Tip: walk across the road to all the famous food stall Hotel is opposite Malaysia Famous Food Streer Jalan Alor and shopping hot spot like Farenhheit 88 (Uniqlo & LV); Lot 10 (H&M) and Pavilion (a lot of famous brand like Gucci, LV, Prada, Zara, etc etc etc) Walk across and further down there are a street full with Pub & Bar (Changkat Bukit Bintang) happening in the night with cheap beer and great food
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Nashidah B. Groups Singapore, January 1, 2013
Not a friendly hotel

Clean room
4.3
Though we took a package deal, the hotel did not even give us welcome drinks which was included in the package. No friendly welcome and very bad service from the housekeeping as well. Overall not a pleasant stay at this hotel unfortunately.
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Danielle A. Groups Singapore, January 1, 2013
lukewarm service, hotel keycard didn't work.

nice room.
6.3
it could have been better - the room was nice, however the service was lukewarm, we got there late and was told there were only 2 rooms left and couldn't get our upgrade for a third bed until the next day. the hotel keycard didnt seem to work for the third day we were there, it was nye.
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Yvonne C. Couples Singapore, January 1, 2013
great location with good sized rooms

near shopping areas and good eating places
6
enjoyed my stay there except that they always forget to provide enough bath towels.
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Andrew T. Solo travelers Indonesia, December 31, 2012
Nice hotel with bad service

none
7
actually swiss-gaden is nice hotel but somehow i feel dissapointed with this hotel. this is minus point : - no wifi in room, got cable but recharge, there is an e-lounge at 11th floor but the price quiet expensive (RM 20 for half hour), free wifi is at lobby. - small swimming pool, actually i think this is for children pool not adult pool, adult pool maybe located at swiss-garden residence which is have to pay RM 25 /person even hotel guess have to pay. - House Keeping sometimes like to open the door without knock first, this is i have to complain to management. Overall is good hotel with bad facilities.
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Happy L. Couples Indonesia, December 31, 2012
Best Option to stay in Bukit Bintang

Comfortable Room, Good Service, Good Breakfast, Good Location
9
Our first time stay at the hotel, as we stayed couple times at the residence(apartment). Hotel room is clean and spacious, complete amenities, we were upgraded to the Executive Deluxe for staying 3 nights. Hotel Breakfast was considered good and up to the standard. Hotel location is walking distance to all the tourist attraction such as Jalan Alor, Petaling Street and Bukit Bintang shopping spots. Other good that i found here is that we had a good quiet sleep as the hotel location is not in the middle of Bukit Bintang crowded area but still within a walking distance.
Restaurant Tip: to go to Jalan Alor night dining place, just walk across the street from hotel main entrance in to a small alley next to the budget hotel where the 7Eleven are located. Keep walking and turn right and turn left on the next road (across this is parking entrance). Follow this road up, adjacent to this road is Jalan Alor. less than 3mins walk, avoid the traffic and the crowd.
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Teck L. Families with young children Malaysia, December 30, 2012
Great location but small beds

Room is clean, staff are friendly particularly Umi, close proximity to Tung Shin Hospital.
7.7
My family and I have enjoyed our stay at Swiss-Garden, particularly my 3.5yo daughter. The Deluxe with Breakfast room we stayed in was clean; beds were made daily; bathroom was clean and tidy; the room felt comfortable and cozy but only draw back was the bed was a tad too small. There were a good variety on offer for breakfast and varies daily. Overall, Swiss-Garden is in a great location and it is conveniently located to Tung Shin Hospital.
Shopping Tip: Swiss-Garden is within walking distance to Bintang Shopping Strip and if big shopping malls is not your cup of tea you could wonder across to the opposite end to experience a Cultural Walk and bargain hunting at Petaling Street.
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Alberto M. Solo travelers Portugal, December 29, 2012
Near town center

Very good location
6.3
The hotel is starting to looks old, some maintenance are really missing.
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Darsono B. Solo travelers Indonesia, December 29, 2012
Lovely Hotel and Services with smile
7.3
Lovely Hotel and Services with smile
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