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Swiss Garden Hotel Kuala Lumpur

117 Jalan Pudu, Bukit Bintang, Kuala Lumpur, Malaysia (Show on map)

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Area: Bukit Bintang Number of Rooms: 310
Free Wi-Fi

Recent customer reviews

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Good

7.5

from 4773 reviews

Value for Money
7.4
Location
8.0
Staff Performance
7.5
Hotel Condition/Cleanliness
7.6
Room Comfort/Standard
7.5
Food/Dining
7.2
All reviews (4773)
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Kok K. Couples Malaysia, November 24, 2014
Spacious hotel room

Spacious and new room with clean bathroom
6.3
The hotel room is spacious and pleasant with a clean bathroom however the front desk services is not as friendly as previous reviewers mentioned.
Fernan S. Couples Singapore, November 24, 2014
The locatios is good and the staff is very accomod

Location staff and cleanliness
8.7
Thank you for upgrading the room to executive room your staff is very accomodating and helpful. See you again
Yong C. Families with young children Singapore, November 24, 2014
good location

great location, good food and shopping malls within walking distance
7
major shopping malls are just a distance away and many local roadside food stall
Yong Q. Groups Singapore, November 23, 2014
value for money

good location, clean and comfort room
8.7
upgraded to Swiss Garden Residences, the wifi is not working very well, other than that everything is good
Bee S. Couples Malaysia, November 23, 2014
Disappointed

1) Good location 2) complimentary drink 3) big room size
5
Stayed 2 nights and picked it as was attracted by its appearance And the star rating but was disappointed after checking in. The hotel is old; shower was lousy and cleaning staff couldn't understand English. The TV do not have a remote control and many channels were very hazy! Service response is too slow and waited long time when I requested for change of hand towels. Not good value for money. The only plus is the location which is near to various eateries, Chinatown and shopping malls.
Soo P. Business travelers Malaysia, November 23, 2014
Fair and easy.

Flexibility of time for check out and accessibility to rooms are somewhat secure with the tagging of card at the lift, but not limited to one floor only.
6.7
Haven't got the chance to explore the facilities as busy during the stay.
Luqman B. Couples Singapore, November 23, 2014
Our KL trip

I like most the friendly staff, honesty housekeeping & nice live band.
8.3
Lee A. Business travelers Singapore, November 22, 2014
The rooms and hotel rather old

Near to local restaurants
5
Average
Mohd K. Families with young children Malaysia, November 22, 2014
nice sleep in

cleanliness, staff performance and room scenary
7.3
The check in process takes some time as it turn out agoda didn't notify the hotel upon our booking. But everything else is ok.
Sheldon D. Business travelers Malaysia, November 17, 2014
Its really a 4 star hotel.

Nice, Clean, good hospitality and spacious hotel.
7.7
First impression was bad due to the location. Bad traffic jams and narrow roads. Believe theres also a work in progress for the local LRT commute. Car park does not have a lift. All lugages needs to be carried up via stairway. Soon as I walked in the hotel voila! All negativity of the complaints earlier was gone! Receptionist was efficient, helpful and fast. Checking in took about 4 minutes. Greeted with a wide smile and immediately made me at ease. Room was cosy and clean. Adequate lightings and air condition was in super condition. Overall this hotel is value for money. p/s: There is bus shuttle for room guest who wants to roam the local Chinatown daily.

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Customer Reviews - Swiss Garden Hotel Kuala Lumpur, Kuala Lumpur

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