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Swiss Garden Hotel Kuala Lumpur

117 Jalan Pudu, Bukit Bintang, Kuala Lumpur, Malaysia (Show on map)

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Area: Bukit Bintang Number of Rooms: 310

Recent customer reviews

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Very good

7.5

based on
4945 reviews

3878 reviews in English

Value for Money
7.3
Location
8.0
Staff Performance
7.5
Hotel Condition/Cleanliness
7.6
Room Comfort/Standard
7.5
Food/Dining
7.2
All reviews (4945)
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Martin K. Couples United Kingdom, January 3, 2016
Could do with a makeover

A good location within walking ditance of Times Square and Bukit Bintang
5.7
The hotel is in a reasonably good location but the condition of the rooms and public area are below standard. The hotel could do with a makeover. It's definitely not 4 star
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Kar Y. Couples Malaysia, January 2, 2016
Recommended

Comfortable, Friendly Staff
8
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Junaid W. Families with young children Pakistan, January 2, 2016
excellent location & good Bb

1 location , 2 food & 3 is standard of hotel
7.3
nice to stay my children go easily to Bukit bintang , China town and transportation for any where
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Sonia P. Couples Australia, January 2, 2016
Overall Disappointed

Location
5
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Sonia P. Couples Australia, January 2, 2016
Overall Disappointed

Location is the thing
4.7
I have regularly stayed at the Swiss Garden Residence Kuala Lumpur and have always been satisfied with the service I received and the rooms. This was the first time I stayed at the Swiss Garden Hotel Kuala Lumpur and it will definitely be the last. The rooms were smelling of cigarette smoke despite asking for a non-smoking room and when a complaint was made to the staff, they came and acknowledged that the room smelt of smoke and sprayed a spray which did nothing. The staff couldn't understand plain English which made it very frustrating when asking about the simplest of things. It is a rundown hotel that classified themselves as 4 stars.
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Helen L. Families with older children Singapore, January 2, 2016
Convenient Hotel

Convenient
6
Hotel is located near Jalan Bintang within walking distance. Room is nice.
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Yu S. Families with young children Malaysia, January 2, 2016
Good location but No Free Car Parking

good location, need to Berjaya Time Square with walking distance, at the centre of city.
6.7
The front desk staff without smiley face and slow in response when asked for any questions. The service line should be more friendly when serve the customer..a bit disappointed as the hotel charge for the car parking fee of RM 10...Hotel should provide free parking to their customer..
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Karl W. Business travelers Thailand, December 29, 2015
Good value

Clean rooms, good service, good location ... basically what you need.
7.7
Not much more to say than the description. I normally choose this hotel, because of the location, clean simple rooms and decent breakfast, all at good value. The only thing I do not like, is that the Internet is kinda shitty ... keeps disconnecting from websites, disrupting for those who work with the www.
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Christopher J. Couples United Kingdom, December 28, 2015
Swiss Garden Hotel Kuala Lumpur
3
Terrible. Stay away. For the same money it's possible to get a hotel which is 100 times better
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Shalenna R. Families with young children Singapore, December 27, 2015
Upgrading needed

Bed is comfortable. Wifi is good. There is hot water.
7
Checking in is slow. There is only 1 queue for check in and unfriendly customer service. Room is small but everything in the room is old. Even the door to come into the room is old. Breakfast is disappointing for a 4* hotel. Not many choices. Noodles and nasi lemak is tasteless. Need to have many varieties for food to choose from. Carpark needs to be complimentary for hotel guests.
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