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Swiss-Garden Hotel Kuala Lumpur

117 Jalan Pudu, Bukit Bintang, Kuala Lumpur, Malaysia (Show on map)

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Swiss-Garden Hotel Kuala Lumpur Kuala Lumpur - Guest Room Swiss-Garden Hotel Kuala Lumpur Kuala Lumpur - Interior Swiss-Garden Hotel Kuala Lumpur Kuala Lumpur - Meeting Room Swiss-Garden Hotel Kuala Lumpur Kuala Lumpur - Balcony/Terrace Swiss-Garden Hotel Kuala Lumpur Kuala Lumpur - Restaurant Swiss-Garden Hotel Kuala Lumpur Kuala Lumpur - Coffee Shop/Cafe Swiss-Garden Hotel Kuala Lumpur Kuala Lumpur - Fitness Room Swiss-Garden Hotel Kuala Lumpur Kuala Lumpur - Guest Room Swiss-Garden Hotel Kuala Lumpur Kuala Lumpur - Guest Room Swiss-Garden Hotel Kuala Lumpur Kuala Lumpur - Facilities Swiss-Garden Hotel Kuala Lumpur Kuala Lumpur - Guest Room Swiss-Garden Hotel Kuala Lumpur Kuala Lumpur - Pub/Lounge
Area: Bukit Bintang Number of Rooms: 310
Free Wi-Fi

Recent customer reviews

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Very Good

7.6

based on
4444 reviews

Value for Money
7.4
Location
8.0
Staff Performance
7.5
Hotel Condition/Cleanliness
7.6
Room Comfort/Standard
7.6
Food/Dining
7.3
All reviews (4444)
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Jian F. Couples Malaysia, August 4, 2013
Great Stay

Clean room, good location and nice design
9
Phoay L. Groups Malaysia, August 4, 2013
Centrally located

The location
6
Pros - Centrally located at Bukit Bintang. Walking distance to shopping malls, food and beverage outlets and easy access to public transportations. Cons - Very bad traffic condition.
Laree H. Families with young children United States of America, August 3, 2013
Worn down "4" star hotel

comfy bed, internet, pool
5.7
I would rank this a 3 star hotel. Overall cleanliness was lacking and I think it could benefit from some renovation. The carpet was worn and although we were supposed to be in a non-smoking room, the smoke smell lingered. The breakfast buffet was fine--good variety of food from eggs and omelettes, to cereals, croissants, hummus, pita bread, veggies and salad, fruit, and various cooked dishes. The toilet was not cleaned when we arrived in our room and that was quite off-putting, to say the least. The staff was friendly. If you are traveling with young children, you will need to get a taxi to go anywhere as the streets immediately around the hotel were not pedestrian-friendly and the metro was not accessible from the hotel. The free shuttle service to 2-3 sites was a plus.
Ahmad M. Business travelers Malaysia, August 2, 2013
ok not bad

easy to city
6
toilet is not good, my water sink always stuck, water pressure for the toilet is slow, everything else is perfect, just the toilet.
Sharon L. Couples Malaysia, August 1, 2013
A good 4 stars hotel

helpful staff, good breakfast & centrally located
8
Nice room with good breakfast. Staffs were friendly and the hotel is centrally located. Near to shopping complexes. Suitable for family as the room is quite big. Will stay again.
Christina J. Business travelers Singapore, July 31, 2013
Great place

location, breakfast spread, hotel layout
8
good location with easy accessible to city with great spread
Helen D. Couples United Kingdom, July 30, 2013
Inexpensive, centrally located city hotel

Quick check in, reasonable breakfast - as expected!
6
Comfortable room with all facilities as expected. Bathroom rather dated and grubby looking, but generally reasonable hotel for a city break. Good value for money.
Hariharan R. Couples Singapore, July 29, 2013
Very comfortable and relaxing holiday

Breakfast was great, staff were friendly and helpful, the hotel rooms were comfortable
8.3
Swiss-Garden Hotel Kuala Lumpur is, as it says, a 4 star hotel. It has the main concept of a luxury hotel, giving the impression of a 5 star hotel. However, it slips up on certain details that makes it fall back to the 4 star category. Negatives (I'm being extremely harsh here - perfectly acceptable for a 4 star hotel I suppose): - Room cleanliness is not up to par. The first room we were given had a pungent stench of smoke even though the room was on a non-smoking floor. You would think the cleaning crew would at least spray some air freshener. We requested a room change (we were given a new room very fast), and in the new room, there was a bracelet under the bed that was left by the previous occupants (cleaning wasn't thorough). - The quality of some of the facilities looked a little substandard for the hotel outlook. The facilities could have also been maintained a little better as some of it looked a little old and worn out. (Not a big issue) - Service was good and friendly, but took too long. The hotel seems to be short-staffed. There were only 2 people at the reception handling check-ins and check-outs. When we tried calling the reception to enquire about wi-fi, we were transferred around and left holding the phone for far too long. The room cleaning service was not up to scratch either. When we asked them to come at 6pm, they had to be called to be reminded. We ended up waiting in the room as they cleaned it (awkward), all the while in wet clothes after coming back from a swim. - The swimming pool and gym are tiny. The swimming pool is a circle with a diameter of probably 4meters. - Extremely limited television channels. I'm guessing about 7 or 8? Also no DVD player. Positives: - The hotel exterior and lobby look very nice. - The staff are very friendly and helpful once you have their attention. - The breakfast buffet is very good. 5 star hotel standard. - The bed is very comfortable. - Hot water in the shower. (Very clean bathroom/toilet) - 5 to 10minut
Chris H. Families with young children Australia, July 29, 2013
Great Family Room

The attentive professional staff, good quality and variety of food, fantastic family room
8.7
We booked the family room which was great. Large rooms with separate bedroom with king bed for adults. bathroom was big with double sink which helped with kids accessing. The staff where very helpful welcoming, polite and spoke very good English.
Chang L. Couples Australia, July 29, 2013
Friendly atmosphere. Staff are very polite.

Friendliness. Nice restaurant. Fast check in.
8
Very pleasant. Staff are very friendly and very helpful.

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Customer Reviews - Swiss-Garden Hotel Kuala Lumpur, Kuala Lumpur

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