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Swiss Garden Hotel Kuala Lumpur

117 Jalan Pudu, Bukit Bintang, Kuala Lumpur, Malaysia

Recent customer reviews

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Very good

7.5

based on 516 reviews

3937 reviews in English

Value for Money
7.3
Location
8.0
Staff Performance
7.5
Hotel Condition/Cleanliness
7.5
Room Comfort/Standard
7.5
Food/Dining
7.4
Families with older children (516)
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Anushia P. Families with older children Singapore, March 27, 2016
Location

Convenience in location, reasonably priced, good spread of breakfast buffet
8.3
Pleasant
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Winnie K. Families with older children Indonesia, March 26, 2016
Old hotel, noisy, dirty window
3
Long queue to check in and check out, only stay for 1 night and definitely never comeback. The window very dirty, full of dust. The bed feels like 1 star hotel, uncomfortable to sleep.
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Sunny K. Families with older children Malaysia, March 11, 2016
no
4
ntg to say
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Baharudin Y. Families with older children Malaysia, January 17, 2016
Family get together

location, dining, comfort
8
Pleasant
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Jusdi A. Families with older children Indonesia, January 5, 2016
Satisfaction

Location clean polite staff
8
Very satisfied
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Helen L. Families with older children Singapore, January 2, 2016
Convenient Hotel

Convenient
6
Hotel is located near Jalan Bintang within walking distance. Room is nice.
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Hamdi K. Families with older children Singapore, December 27, 2015
..................................................

1)subway and 7 eleven 2) easy to get the hotel 3)near bukit bintang
4.7
On 25 Dec to 27 Dec year 2015 We stayed this hotel for 3 day room number 1511 1)waterheater not working 2)air con also not working only one side is working 3)morning breakfast for 3 day in the same 😧
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Ewan D. Families with older children Australia, December 26, 2015
average service

location, convienience to hawker food street, family can stay
6.7
On check in at 2230 hours after long flight etc found check in service poor, lack of interest and very slow. Breakfast the first morning was reasonable but the next 2 mornings staff very slow to replenish buffet meaning very poor lack of choice and could not even get a coffee, machine had run out and not available for 15 min and yet 2 machines were available. Especially disappointed on Christmas morning as lack of food choice was at its worst. Had smoke smell drifting thru interconnecting door (assume people smoking in next room) water pressure in shower was very low. Loud banging noises during night, people banging doors at early hours like 0200 am 0430 am etc meaning we lacked sleep. The positive was helpful staff on check out to prepare bill quickly so I could check out promptly to be ready in time to catch train.
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Segar V. Families with older children Singapore, December 19, 2015
Close proximity to many places in KL city centre

Good location, availability of many eateries nearby, walking distance to monorail station
8
I stayed 2 nights at the hotel. Staff were pleasant and response was swift especially from room service. My only comment is on the noise being emitted from the ducts outside the room(probably serving water) especially in the early morning is distracting and irritating. Perhaps the hotel can look into using sound insulation to reduce the noise. The TV channels are limited for a 4 star hotel. Hope the hotel can look into providing 1 or 2 Tamil channels for Indian guest. Buffet breakfast is good. KWC, Central market, Petaling street are all within walking distance. For Hindus, Kottu Malai Pillayar Temple is just around the corner near 7-11 along Jalan Pudu. The location is great. We will definitely be back to Swiss Garden for our next visit to KL.
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Yamini C. Families with older children Sri Lanka, November 19, 2015
My stay in Swiss garden hotel

Location. Pool.gym
7.7
Good
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