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Swissotel Beijing Hong Kong Macau Center Hotel

2 Chao Yang Men Bei Da Jie, Sanlitun Bar St. & Embassy Area, Beijing, China 100027 (Show on map)

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"I haven't seen anything that's good about this hotel...."

  • Chong, Malaysia
  • August 3, 2015
  • Area: Sanlitun Bar St. & Embassy Area
  • Rooms : 430
  • Free Wi-Fi

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Room Types
Swiss Executive
Swiss Advantage
Swiss Executive
Classic Room
Swiss Advantage Room
Classic Room with Breakfast
Grand Room
Grand Room


When would you like to stay at this hotel?

Features of Swissotel Beijing Hong Kong Macau Center Hotel

24-hour front desk

24-hour room service

24-hour security

airport transfer


business center

car hire

car park

coffee shop


currency exchange


executive floor

facilities for disabled guests

family room

fax machine

laundry service

luggage storage

meeting facilities



room service

safety deposit boxes


shared lounge/TV area


taxi service


Sports and Recreation

fitness center


indoor pool




tennis courts


free Wi-Fi in all rooms

Wi-Fi in public areas


car park

Languages Spoken

Chinese (Mandarin)



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This 5-star hotel is located in the central business district of Beijing, offering first class modern appliances and conveniences for the experienced traveler. Step outside the hotel and come face to face with thriving Beijing and all it has to offer, just a few steps away lies the subway station that has direct access to the Olympic Village, exhibition center, and railway station. There are 430 opulent rooms and suites to choose from at Swissotel Beijing Hong Kong Macau Center Hotel. Each room is tastefully-appointed and is equipped with modern in-room amenities to accommodate the needs of today's travelers. Exuding a truly international vibe the hotel practices a customized multi-lingual service and offers an array of international standard restaurants serving authentic dishes ranging from Cantonese, Japanese, and continental delicacies. Other facilities include a fitness and wellness center, function and meeting rooms, and a souvenir shop. Whatever the reason for your stay, Swissotel Beijing Hong Kong Macau Center Hotel will make your stay a good one. This 5-star hotel is located in the central business district of Beijing, offering first class ... see more
Smoking is only allowed in designated areas. Guests smoking elsewhere are responsible for all costs, damages, and liabilities caused by smoking.

Children and extra beds:
Infant 0-1 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-3 year(s)
Must use an extra bed

Guests over 3 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

When booking more than 5 rooms, different policies and additional supplements may apply.

Breakfast Charge (when not included in room rate)
198 CNY

Check-In From
2:00 PM

Check-Out Until
12:00 PM

Distance from City Center
6. Km

Distance to Airport
20. Km

Number of Bars

Number of Floors

Number of Restaurants

Number of Rooms

Room Voltage

Time to Airport (Minutes)

Recent customer comments

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Very Good


from 1191 reviews

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (1191)
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Phoebe W. Business travelers Singapore, August 22, 2015
Really a 5 star hotel?

location location location
Locals told us it's a 4 start hotel, surprise it's rated 5 star. Location is perfect, next to subway station, convenient to everywhere, but hotel certainly needs a renovation, my problem is bathroom has no shower curtain, so floor is wet after shower and there's no way to help it. And there's no shower head holder on the wall, so you have to carry the shower head all the time which is a stupid design. Overall I think it's max a 4 star hotel requires a complete renovation and besides location there's no other reason for me to return.
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Phoebe W. Business travelers Singapore, August 21, 2015
Location is the only advantage

A decade ago this hotel was really something, but as it lacks of renovation, I am kind of disappointed for this stay, rooms and bathrooms require a complete upgrade, no shower curtain and floor is flooded while showering, no where to place the shower head as there's no holder on the wall, have to carry the shower head while showering.
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Darren D. Couples Ireland, August 4, 2015
Poor welcome- overcharged

The room was very spacious
Unfortunately we had a bad experience with this hotel. While I understand that hotels have set check in times, we were very disappointed to arrive after travelling for almost 30 hours to find that as we were cheking in early morning ( 6am) the hotel receptionist stated we were liable to pay afull days extra rate to check into the room straight away. The hotel was very quiet definitely not at capacity and there was no compromise despite this. In fact they charged us almost 100 pounds sterling which was almost double the nightly rate we were paying for our 3 night stay there- not the nicest thing to arrive to and start a two week stay in the country! This experience was made worse by hte lack of efficiency of the staff. For some reason it took them almost 40 minutes to check us in from the time we walked in the door to time we were given the keys. IN comparison to any other hotel I have checked into, the average time usually is about 5 minutes given that they have all details and room stay was prepaid. Overall an extremely disappointing and would definately NOT recommend this hotel. ZERO customer experience. They do not appear to care for the guests at all.
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Chong C. Families with young children Malaysia, August 3, 2015
just an ordinarily hotel, don't deserve 5 star

I haven't seen anything that's good about this hotel.
Bad experienced. Staff at Concierge not friendly at all, rude i would say.
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Lars A. Couples Sweden, August 1, 2015
Rude duty manager Monica Wu

Location, 24hr room service, taxi
It was ok except for one rude staff Monica Wu
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Lars A. Couples Sweden, July 31, 2015
Staff service too cold

We got the fake money from taxi driver, duty manager is very kind to help and check CCTV for us and told it was CLEAR to see the driver changing fake money in taxi, and we were thinking just notice hotel attention on this driver in case other customer got cheat again, but he encourage us call the police, once police come, the duty manage said he is not sure about the CCTV of what he had checked. Came front desk pay extra deposit when we get back hotel in evening on 31st Jul, the duty manage said coz deposit no enough so she can't extend the room which we had paid online advance for us, at the time I told her my wife is pregnant and we went out all day and my wife is very tired, she need rest, and we will pay the rest money when we check out, but the duty manage said if we don't pay enough deposit, she can't let us go back to our room at least leave my passport there as guarantee. Even finally she gave us the room key, but the key can't use for elevator. We booked the room with two breakfast on last stay night, but front desk called us and said our room is not included breakfast and tell us to pay the breakfast, but why they can't clench inline before border us? Lobby lounge in evening no staff stand by all the time, have to scream so they come to help. Overall so disappoint about the hotel, most of staff stay cool when customer ask for help, and if they don't happy, they can even be rude and kick us out. So sad about it.
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Lars A. Couples Sweden, July 30, 2015
The hotel bed not comfortable

Swissotel Beijing Hong Kong Macau Center Hotel
The bed is sinking when sleep. And the mini bar price is not meansense,
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Dolphia B. Couples United States of America, July 29, 2015
All services are so great.

1. Restaurant, 2. Subway next to hotel, 3. Tour Guide
Room is great but bed is likes hard as rock.
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Madhuvanth S. Couples India, July 13, 2015
Old hotel, old carpets, needs upgrade

Good location
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Lauren F. Groups United States of America, July 12, 2015
Very tedious and undisclosed charges

location, location, location
We stayed at Swissotel when it was 100ºF in Beijing. The first room's air conditioning did not work. It took 4 phone calls (we were hung up on by customer service) and 1 hour to get to a suitable room. The next morning we were told that our double bed room only came with 1 breakfast and it would be 198 yuan per additional breakfast to eat a buffett. When we went to talk to customer service we discovered an undisclosed 1099 yuan charge was made to our credit card. They had never told us and also said it should have been 500 yuan (they didn't know where the other 599 came from...).
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Customers like this hotel for:
Nearest transport:
  • Dongsi Shitiao Subway Station (0.2 Km / 3 min walk)
Area recommended for:
  • nightlife
  • restaurants
  • shopping
Distance to airport:
  • Beijing Capital International Airport (19.7 Km)
  • Beijing Nanyuan Airport (20.6 Km)
Customer comments:
  • "Clean good rooms" , "Excellent connection to subway" , "Great location"
Top attractions in the area:
  • Sanlitun Yashou Clothing Market (0.9 Km / 11 min walk)
  • San Li Tun Bar Street (1.0 Km / 12 min walk)
  • 3.3 Shopping Centre (1.1 Km / 14 min walk)
  • Bar Blu (1.1 Km / 14 min walk)
Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

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