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Excellent 8.2
Based on 3344 reviews

Recent customer comments

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Excellent



based on 3344 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.8
  • Location 9.2
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for Money 7.6
  • Food/Dining 7.4

Sandy R.
Indonesia
December 30, 2012
Small room but clean.
Gym facilities are good
We booked a connecting room. Arrived after 12 noon. The receptionist said one of the room was not checked out yet plus the check in time was at 3 pm. They asked us to come back around 3. We came back quarter before 3 and met the same receptionist. He said that the room was not ready yet and asked us to wait in the lounge and he would came back to us when the room was ready. He never came back to us. After 3 pm, we came again to the reception and inquired about our room. The lady said that our room were not ready. We asked if we could have at least one room since the other receptionist had told us that one of the room was ready. After few calls, she gave us one room. The other room was ready few hours later.

Lai C.
Hong Kong
December 29, 2012
Excellent service
Good location and excellent service
The hotel is a little bit dated, but the service is excellent. MRT station is steps away and very close to shops and restaurants. Nice swimming pool and poolside bar. Easy to access to China Town, Sentosa and all the major attractions. Recommend for business and family trips.

Jakin L.
Hong Kong
December 29, 2012
Classy hotel with warm, friendly staff
Great location, only 2-3 stations away from most attractions
Good quality amenities, from TWG tea to a personal nespresso coffee machine, toiletries. They even had a selection of complimentary pillows for you to choose! Must try the amazing down feather mattress topper! Quality of the wine glasses, water glasses and teacups were very good, we liked the teacups so much we bought some to take home! Only con would be that service was a bit slow, but understandable since it was during the peak Christmas season.

chan L.
Hong Kong
December 29, 2012
Good location
At the centre of the city
Good location, on top of mrt, shopping mall next to the hotel

Pek B.
Malaysia
December 29, 2012
Comfortable room
good location
The room is huge..the bed is so comfortable..the hotel located at great great location, easy accessed to MRT station.. it is so happening to the night club..nice food around that area as well..taxi is always available..

Tay H.
Singapore
December 28, 2012
Great Location but small room
Location
The location of the hotel is great. Next to a shopping mall with lots of food offered. The hotel also located next to a mrt station which make travel to different parts of the island easily. The hotel got a great swimming pool and a well equipped gym for a nice workout. The only problem face is the room temperature in the room is very cold even the temperature is set at 27 degree but there are windows that u can open to air the room. overall a pleasant stay..

john G.
United Kingdom
December 28, 2012
friendly staff, great location, rooms pleasing
location, nothing to much trouble for the staff.
location. friendly staff, convenient to all major attractions in singapore.

lau R.
Singapore
December 28, 2012
Great location
Bathtube, Big rooms
Q-ing time for check in took about 20 to 25 min. Breakfast variety is less. Staff is polite as in greet the customer when see them.

Seah I.
Singapore
December 28, 2012
great hotel with clean rooms
very near to Clarke quay
Great hotel and location. Rooms are clean. Near to Clarke quay.

Joost V.
Netherlands
December 28, 2012
Great hotel!
Location
Nice hotel, friendly staff. Smooth check in. Around 11:30 am. Spacious room. Close to restaurants, river walk. Next to MRT station... It is a upscale, expensive area. Next to a small shopping mall. Clean and well maintained.