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Swissotel Merchant Court Hotel

20 Merchant Road, Clarke Quay, Singapore (Show on map)

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Area: Clarke Quay Number of Rooms: 476

Recent customer reviews

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Excellent

8.2

based on
3282 reviews

2353 reviews in English

Value for Money
7.6
Location
9.2
Staff Performance
8.1
Hotel Condition/Cleanliness
8.3
Room Comfort/Standard
8.3
Food/Dining
7.4
All reviews (3282)
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Martin H. Business travelers United Kingdom, November 18, 2012
Nice room and good location

Location
8.7
I stayed at the Merchant court for a 2 day stopover. The hotel is very comfortable with friendly and helpful staff. Particularly liked the coffee machine and choice of teas in the room. Checkin and checkout was efficient along with all the staff.
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Daniel K. Couples Singapore, November 18, 2012
disapointed by the service

location good
4.7
we are very disapoined by the services; 1st: morning call, we requested for the morning call service. They did call us at the reqested time, but they keep calling like 10 mins a time, and even come up to knock the door to make sure we are up. It is a bit too much. 2nd: we requested for the late check out at 2pm when we check in, and the reception is settled. But their staff knock my door twice before 12pm to ask me check out. I was on the phone while the first time he knocked the door, so i didnt answer, and he just opened the door and walked in! totally no privcy.
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Chia F. Families with young children Singapore, November 17, 2012
Good Location

amenities
3.3
the hotels itself is relatively very good although the hotel does look a little rusty. its clean, nice and very friendly staff, however the location is superb. its close to the rtm, china town, and even the marina sands bay, if you are looking to spoil yourelf then this hotel won't be the choice but if you are a tourist who wants to explore the city then its highly recommended and i have to say that its reasonably cheap compared to other hotels in the same area.
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Annop L. Business travelers Thailand, November 17, 2012
Great location

location
7.3
The hotel is located in a very good location surrounded by restuarants and, importantly, subway station next door. Going to Orchard Road is only three stations from the Clarke Quay. The view toward Clarke Quay is beautiful. We will have a colorful night life here. The room is spacious and equipped with all necessary items you want.
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Saso R. Couples Australia, November 17, 2012
Great hotel and location

Standard and location
8
It is a really beautiful and clean hotel with great rooms and facilities. It is located a stones throw from Clarke Quay where there are fantastic bars , cafes and live music also.It is a one minute walk to the nearest MRT station - the underground system is superb. I recommend this hotel to anyone staying in Singapore.
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Siti R. Couples Singapore, November 17, 2012
Lovely hotel but poor service at front desk

Close to shopping malls, mrt, entertainment areas such as pubs and clubs
7.3
We booked for the endless weekend with a higher floor but to our disappointment, we were given a family room with a lower floor stating king/queen sizes bed were not available. If they weren't available, why would we be given an approved booking? Anyway, we decided not to pursue. The family room has no view although decor and bed are comfortable. The bathroom is spacious. The room made no problem for us but it wasn't what we had paid for. The front desk receptionist could have done better.
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Annop L. Business travelers Thailand, November 17, 2012
Grerat location and services

Location
8.7
The hotel is located in a very good location surrounded by restuarants and, importantly, subway station next door. Going to Orchard Road is only three stations from the Clarke Quay. The view toward Clarke Quay is beautiful. We will have a colorful night life here. The room is spacious and equipped with all necessary items you want.
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Linda N. Families with young children Malaysia, November 17, 2012
Great Location and service

near to mrt station
7.3
the hotel was near to the mrt station (just 5min walk to opposite underground central shopping mall). the receptionist was very friendly, she gave us early checkin with 2 queen bed.
Hotel Feature Tip: The only things was not good enough was no free wifi avaiable(It's was payable).
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Chon T. Families with young children Malaysia, November 15, 2012
Clean and nice

Location
8
The Hotel is well located with all the facilities you would expect. Hotels in Singapore are expensive and tend to be business focused, the Swiss Hotel is no different. The Hotel facilities are of a very high standard. One thing that really irritates me though is when you are paying nearly $350 per nigh WIFI is extra, surly this is a necessity today.
Sightseeing/Attractions Tip: Chinatown Clarke quay
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Saso R. Couples Australia, November 15, 2012
Excellent stay

Location , Standard , Service
7.7
It was great as usal.Great location and hotel.Wll stay again and recommend it to friends and family.
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