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Excellent 8.2
Based on 3335 reviews

Recent customer comments

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Excellent



based on 3335 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.7
  • Location 9.2
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for Money 7.6
  • Food/Dining 7.4

9 Ying S.
Singapore
December 21, 2012
Lovely and cosy hotel with fantastic location
Hotel service is good, room is big, location is perfect for tourist or business travelers
My mum and auntie stayed there for 6 nights. They can rarely speak English, but the hotel staff are so friendly, so they feel the hotel like their home. The location is perfect, with gorgeous view of Singapore river. Less than 1 minute walking distance to the Clark Quay MRT station. Only 3 stops away from Sentosa (Vivo City). 10 mins walking distance to China Town, Raffles Place and there's shopping mall - The Central, linked next to the hotel. The room is huge compare to other new hotels. Although the hotel itself is a bit old. Still very cosy and comfortable hotel for either leisure or business travelers. Highly recommended. Value for Money!

8 Wong Y.
Malaysia
December 21, 2012
Good Location.
Hotel is located directly in front of MRT station.
Hotel is a bit old but well maintain. The rooms are reasonably sized but looks tired. However, this hotel manage to keep everything clean and in good running conditions.

9 Maree A.
Australia
December 20, 2012
Lovely hotel, staff very friendly and helpful.
Excellent position close to restaurants, shopping centre and MRT. Great breakfast.
I have stayed at the Swissotel Merchant Court before and it lived up to my expectations. Rooms are not huge but adequate.

6.7 ramasamy K.
Malaysia
December 19, 2012
location is in a beautiful river valley area.
surrounded by restaurants
good and quite stay enjoying the river valley multicuisine, restaurants.

10 Susan P.
Australia
December 19, 2012
Great, clean and well positioned hotel.
Close to transport,shopping, activities and night life. Sentosa Island, 20 mins away!
had a lovely stay,friendly and caring staff. room very comfortable, late check out to 2pm very handy.

9 Gwendolyn Z.
Singapore
December 18, 2012
Great hotel but staffs rather unhelpful.
Room service was very good, we ordered two main dish and it came with loaf of bread and butter great for our starter .
The room service staffs were very attentive. All our room service & meals came with bread & butter served . When we didn't order drinks and wanted ice , they even serve us cold water by their own initiation. Great service. Spa service was the ba. I wanted to go for spa at 6.30pm ,the spa reception staff asked if I could go at 7.30pm, I then inform her that the spa package I want to do takes 3hour 30 mins, she told me that she could do overtime. Upon reaching there , she just asked me to change & told me I still have time for steam room. When I came out in kimono ,she seated me in a room with a stranger guest for tea.. I didn't expect that as I expect a bit of respect and privacy . No other spa have ever done this. Lastly the massage was good by another masseue . I still have a express manicure & pedicure for my package after the massage, it was done by the reception staff , she didn't ask me to change into my clothing before the mani ,pedi session then she hurrily did my nails , my manicure was very badly done as she keep looking at her watch rushing for time. When I finished , she didn't help me open the door to go out. Not even helped me to open the toilet door and change .. My nail polish was still wet ,she just disappear into the room. My nail polish smudged and I can't be bother to tell her anymore. If it's rushed, she could have rejected my booking , instead of making me pay & rushing me during my spa session. It was not enjoyable at all.

8.3 Ee S.
Singapore
December 18, 2012
great location, nice room, nice view
spacious room with nice view
great location, with wonderful view. spacious room.. except for the slowness in checking us in and it is during the off peak hours at 4pm

9.7 Jennifer S.
United States
December 18, 2012
Beautiful hotel and wonderful service
Clean, good location, good service
The hotel lobby is gorgeous! We were greated by a welcoming staff. There were many people checking guests in so the line went quickly. We were offered an upgrade to an executive club room and believe it is worth it. The club room includes buffet breakfast and happy hour with free alcoholic beverages and finger foods! The international buffet breakfast was incredible! Many options to choose from spread across two different rooms! The room was very clean and bad a very comfortable bed! One of the best! Even the coffee maker was brand new! The pool has water slides ad even though it was crowded, it was easy to find a place to put our towels down. Our room over looked Clarke Quay, and we didn't hear any noise. Also, the blackout curtains blocked all the light.

8 Rene S.
Singapore
December 17, 2012
Fantastic Location
Location
Stay in hotel has been pleasant. Although the hotel could not provide us the room initially. We only checked in about 7 pm and yet no rooms was available. The hotel however upgraded us to a better room with nice view through the landscape of clark quay. stay is good. Hotel is near clubbing and drinking area. Good for party goers.

8 Valerie C.
Singapore
December 17, 2012
great hotel with good service standards
free wifi and breakfast with the swiss business executive room
Had a great deal booking via Agoda - was a great deal for the swiss executive business room. came with free wifi usage and free breakfast. room was well equipped and had spacious desk area for me to get work done. staff were friendly and helpful. it was an ease to get transportation to move around as well