arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.2
Based on 3344 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 3344 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.8
  • Location 9.2
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for Money 7.6
  • Food/Dining 7.4

Ruben T.
Singapore
December 12, 2012
Good service with quality rooms
View, swimming pool
A pleasant stay, sure to come again, good customer service and nice place

DANEELS E.
Switzerland
December 12, 2012
Swiss quality hotel :)
Very good Location
Very nice pleasant staff from reception to cleaning people! Being swiss, I've loved the Nespresso machine in the room as well as the great hair dry (valera) - as in most hotel, they are very bery bad! For once i had my hair well done! Nice pool with a good view. What needs to be improve is the shower curtain (in most hotel they are never changed/cleaned...). You need to put a glass....

Michael C.
United Kingdom
December 11, 2012
Good central location, some rooms a little tired
Attentive service the norm
A convenient location, attentive service and good value makes this our regular Singapore stopping point. It's good for B&B but facilities are a little limited for such a central hotel. However, plenty of great eating places within walking distance and easy reach. The standard bedrooms are a little on the small side and some are overdue refurbishment. Prices seem to be creeping up and it's a shame in this day and age the wi fi is an extra.

Graham M.
United Kingdom
December 10, 2012
All good thanks.
Location
Was given a room upgrade as the hotel was busy so that was a nice bonus.

David M.
United States
December 10, 2012
Very nice hotel but poor shower facilities
location, cleanliness
Hotel is nice, breakfast is way overpriced. The bathroom is clean but the shower had a hole in it and the showerhead is far too low. Internet speed is good, location is good, staff is good. I would recommend the hotel to folks interested in being close to clarke quay. I would skip the breakfast next time as you can go across the street to starbucks and spend a fraction of the money.

Corey L.
Australia
December 08, 2012
Nice Hotel, Good Location
Spacious and comfortable room
Only stayed for the one evening after arriving late at night. Late checkout was not an issue and staff were very helpful. Overall the rooms were spacious and comfortable as well. Breakfast was included and the buffet had a wide range of foods, which were enjoyable. Overall a pleasant nights stay.

rui D.
Australia
December 08, 2012
Perfect place to rest after a night of partying
great location
This hotel is located at Clarke Quay which is only a minutes walk to the hottest bars/clubs. The rooms were very clean and tidy; just like the pictures. We stayed for 2 nights and travelled via the MRT (the clarke quay stop is 2 mins walk from the hotel) to Sentosa Island and other tourist attractions. We would stay at swissotel merchant court again if we were in Singapore. Also, after you check out, you can still store your luggage at the concierge and they also offer shower facilities when you come back (singapore is very hot and humid atm). Only downside is that they take a deposit for "smoking penalties" and the refund after you check out is very lengthy.

QIAO Y.
China
December 06, 2012
Small room
convenient location close to Clarke Quay and China town
I booked a classic room for my stay in Singapore but after checking in I just figured it was not as big as 30 square meters. And besides, the air conditioner was very noisy; there was no cash machine in this hotel; and I rarely saw the porter during my stay. In my point of view, it is just a 3 star+ to 4 star hotel rather than 5 star.

Jim C.
Australia
December 06, 2012
Great location
Room was next to the pool much appreciated by the kids!
This hotel was good value for money for Singapore. Itwas a lovely spot to stay right close to the river and we were able to wander along the riverbank, within walking distance to the Merlion. There were eateries closely and handy also plenty of shops. The kids loved the pool as well. I will stay here again.

Qiumei L.
Singapore
December 06, 2012
Commendable customer service
Efficient service and well-equipped facilities
Commendable customer service rendered for our requests. A few of the hotel staff could actually remember and greet us whenever we travelled in and out of the hotel. The room is considerably well-equipped with facilities but I did encounter issue with the shower heater. Overall, we were still quite satisfied with our stay.