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Excellent 8.2
Based on 3358 reviews

Recent customer comments

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Excellent



based on 3358 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.0
  • Location 9.2
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for Money 7.6
  • Food/Dining 7.4
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Susan P.
Australia
December 19, 2012
Great, clean and well positioned hotel.
Close to transport,shopping, activities and night life. Sentosa Island, 20 mins away!
had a lovely stay,friendly and caring staff. room very comfortable, late check out to 2pm very handy.

Gwendolyn Z.
Singapore
December 18, 2012
Great hotel but staffs rather unhelpful.
Room service was very good, we ordered two main dish and it came with loaf of bread and butter great for our starter .
The room service staffs were very attentive. All our room service & meals came with bread & butter served . When we didn't order drinks and wanted ice , they even serve us cold water by their own initiation. Great service. Spa service was the ba. I wanted to go for spa at 6.30pm ,the spa reception staff asked if I could go at 7.30pm, I then inform her that the spa package I want to do takes 3hour 30 mins, she told me that she could do overtime. Upon reaching there , she just asked me to change & told me I still have time for steam room. When I came out in kimono ,she seated me in a room with a stranger guest for tea.. I didn't expect that as I expect a bit of respect and privacy . No other spa have ever done this. Lastly the massage was good by another masseue . I still have a express manicure & pedicure for my package after the massage, it was done by the reception staff , she didn't ask me to change into my clothing before the mani ,pedi session then she hurrily did my nails , my manicure was very badly done as she keep looking at her watch rushing for time. When I finished , she didn't help me open the door to go out. Not even helped me to open the toilet door and change .. My nail polish was still wet ,she just disappear into the room. My nail polish smudged and I can't be bother to tell her anymore. If it's rushed, she could have rejected my booking , instead of making me pay & rushing me during my spa session. It was not enjoyable at all.

Ee S.
Singapore
December 18, 2012
great location, nice room, nice view
spacious room with nice view
great location, with wonderful view. spacious room.. except for the slowness in checking us in and it is during the off peak hours at 4pm

Jennifer S.
United States
December 18, 2012
Beautiful hotel and wonderful service
Clean, good location, good service
The hotel lobby is gorgeous! We were greated by a welcoming staff. There were many people checking guests in so the line went quickly. We were offered an upgrade to an executive club room and believe it is worth it. The club room includes buffet breakfast and happy hour with free alcoholic beverages and finger foods! The international buffet breakfast was incredible! Many options to choose from spread across two different rooms! The room was very clean and bad a very comfortable bed! One of the best! Even the coffee maker was brand new! The pool has water slides ad even though it was crowded, it was easy to find a place to put our towels down. Our room over looked Clarke Quay, and we didn't hear any noise. Also, the blackout curtains blocked all the light.

Rene S.
Singapore
December 17, 2012
Fantastic Location
Location
Stay in hotel has been pleasant. Although the hotel could not provide us the room initially. We only checked in about 7 pm and yet no rooms was available. The hotel however upgraded us to a better room with nice view through the landscape of clark quay. stay is good. Hotel is near clubbing and drinking area. Good for party goers.

Valerie C.
Singapore
December 17, 2012
great hotel with good service standards
free wifi and breakfast with the swiss business executive room
Had a great deal booking via Agoda - was a great deal for the swiss executive business room. came with free wifi usage and free breakfast. room was well equipped and had spacious desk area for me to get work done. staff were friendly and helpful. it was an ease to get transportation to move around as well

Nicholas S.
United Kingdom
December 16, 2012
Great hotel in centre of Singapore
Location and Comfort
There were 2 of us staying here meeting up after years. We both arrived at different times of the day due to our flights but this was not a problem at all. The staff we encountered were all really friendly and the hotel is in a great location in Singapore - close to bars and the Subway. We would definitely stay here again.

Daniel K.
Singapore
December 15, 2012
disapointed by the service
location good
we are very disapoined by the services; 1st: morning call, we requested for the morning call service. They did call us at the reqested time, but they keep calling like 10 mins a time, and even come up to knock the door to make sure we are up. It is a bit too much. 2nd: we requested for the late check out at 2pm when we check in, and the reception is settled. But their staff knock my door twice before 12pm to ask me check out. I was on the phone while the first time he knocked the door, so i didnt answer, and he just opened the door and walked in! totally no privcy.

Denis U.
New Zealand
December 13, 2012
Top service, restful location
The Clarke Quay location is convenient to everything but away from the crowded CBD/Orchard areas
We stopped in Singapore for 2 nights on the way home to NZ. The checkin lady was very obliging, offering us a range of options to our booking, and in particular for our late flight on leaving. We were able to use the pool, spa, and shower facilities after we checked out of our room. We have stayed at the Merchant Court many times but not in the past 5 years. While our room had been repainted etc, we were disappointed that the hallways on our floor (level 2) had not been refreshed with damaged paintwork and sagging wallpaper. We avoided the expensive wifi (used business centre at no cost) and similarly saved by frequenting the many eateries closeby. Access to the rest of Singapore is easy with the adjacent MRT station and cabs.

Chi C.
Taiwan
December 13, 2012
Great location for night activities
Beautiful river view / good to take a night walk
Great location for night activities. THe room we stayed was relatively big with nice view but the sofa set seems have been missing from the room. It makes the corner looks empty.