arrow-up-icon Get points on your miles program!
Back to hotel info

Excellent 8.2
Based on 3335 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 3335 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.7
  • Location 9.2
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for Money 7.6
  • Food/Dining 7.4

8.7 Annop L.
Thailand
November 20, 2012
Grerat location and services
Location
The hotel is located in a very good location surrounded by restuarants and, importantly, subway station next door. Going to Orchard Road is only three stations from the Clarke Quay. The view toward Clarke Quay is beautiful. We will have a colorful night life here. The room is spacious and equipped with all necessary items you want.

8.3 Shun C.
Singapore
November 20, 2012
High Class, Prominent Location
Location, Staff Services, Room Dining
I am overall satisfied with the stay however the room seem to be a bit cramp and doesn't allow much accessibility. However the basic amenities of a hotel is met and the ambience of the place is nice too the hotel made my journey more enchanting and meaningful.

7.3 Linda N.
Malaysia
November 20, 2012
Great Location and service
near to mrt station
the hotel was near to the mrt station (just 5min walk to opposite underground central shopping mall). the receptionist was very friendly, she gave us early checkin with 2 queen bed.

7.3 Charles S.
United Kingdom
November 20, 2012
Good hotel in an excellent location
Proximity to MRT
Although this was my third stay at the Merchant Court and the staff were not at their best. The room itself was fairly small, although the bathroom was a good size with a bath. The hotel is right across the road from the Circular Quay MRT and you can be waiting for a train within 5 minutes of walking out of your room! Taxis are plentiful and tend to wait outside the main entrance. There is an gym/spa and the swimming pool is brilliant for adults and children, alike.

8.7 Serrine L.
Hong Kong
November 20, 2012
Great location nearby everywhere
Love the amenities at the room
Surprising me pleasant accommodation with Swissotel. Stayed at Ritz Calton before and the location was not as accessible to all the foods and entertainments that Singapore has to offer. Love the little things like the netspresso coffee machine, TWG tea bag n chocolates. Friendly and helpful staff at the front desk. We'll definitely stay there again.

8 Chon C.
Malaysia
November 19, 2012
Clean and nice
Location
The Hotel is well located with all the facilities you would expect. Hotels in Singapore are expensive and tend to be business focused, the Swiss Hotel is no different. The Hotel facilities are of a very high standard. One thing that really irritates me though is when you are paying nearly $350 per nigh WIFI is extra, surly this is a necessity today.

9.7 Kenneth F.
United States
November 18, 2012
Loved the location,,Fantastic view of the river
Great staff and service
My wife and arrived early and were told our room was not ready.I was also told I could upgrade for a better view and room.The cost was minimal and we did so.Our room was not ready when promised so the hotel upgraded us once again free of charge to The Premium Room with a spectacular view of the Singapore River and Clarks Quay.In addition they gave us a complimentary 'cocktail hour' and breakfast at the Executive Club.It made our trip that much better.The hotel itself is lovely,immaculate and first class in every way.The staff was outstanding with a special thanks to Chor Yee Loh for her assistance with reastaurant reservations.Will definetly stay again.

8 Khee N.
Singapore
November 17, 2012
Great location but small rooms
Good service, good location
As a quality auditor, I'm very specific about quality services and customer services. Below is my humble view of the stay: Need Improvments ----------------- -Counter staff was helpful in making the room changes as my original room was not having the view of clarke Quay. However, flexibility was not exercised as the staff required me to physically visit the counter at about 3pm instead of just giving me a call through the hand phone, which I had requested for. -Not all the buisness executive rooms are of the same size. The room at 1148 is smaller than the one in 1029. In fact, it is very small with what is being paid for the room. -The bath tub has a sliding door. Unfortunately, it does not allow the glass door to slide all the way to the end. The result, the toilet door is always wet after a bath is taken. I feel extremely uncomfortable because I like the toilet to be dry. -Feel like trying the SPA service but has given up because of the steep price and there isn't any discount for the guest staying at the hotel. The staff at the SPA counter was not really interested to introduce the service but just referred me to the brouche, Plus Point ---------- -The house keeping is doing a very good job in keeping the room clean and neat. Thay have even helped to fold my T-shirt and pants, which I think is very proactive and touching. -Have given compliments to the buisness lounge staff who served us during the stay, especually during the happy hour.

7.3 Kenneth G.
Australia
November 15, 2012
Great Location, staff were very friendly
Location, Good service
Staff very helpfull. Room a little tired but very clean. Very Quiet. Great location close to Restuarants and night life on Clarke Quay. Near MRT and Taxi's always at hotel front. We would stay here again.

7.3 Stefan K.
Sweden
November 14, 2012
Good location if you are a tourist
Nice hotel
The hotel is nice but there is nothing outstanding about it. The location is good if you visit Singapore for the first time. You are at walking distance from China Town and the nearest MRT is very close. The location is mainly targeted for tourists.