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Excellent 8.2
Based on 3361 reviews

Recent customer comments

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based on 3361 reviews
  • Cleanliness 8.4
  • Facilities 8.1
  • Location 9.2
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for money 7.6
  • Food/Dining 7.4

martin H.
United Kingdom
November 28, 2012
Nice room and good location
I stayed at the Merchant court for a 2 day stopover. The hotel is very comfortable with friendly and helpful staff. Particularly liked the coffee machine and choice of teas in the room. Checkin and checkout was efficient along with all the staff.

November 28, 2012
great location
staff very helpful
stayed 2 days after a cruise could not fault this hotel our room was ready and the staff was very helpful great location , mrt station just around the corner

Chia E.
November 28, 2012
Good Location
the hotels itself is relatively very good although the hotel does look a little rusty. its clean, nice and very friendly staff, however the location is superb. its close to the rtm, china town, and even the marina sands bay, if you are looking to spoil yourelf then this hotel won't be the choice but if you are a tourist who wants to explore the city then its highly recommended and i have to say that its reasonably cheap compared to other hotels in the same area.

Chew G.
November 28, 2012
Good Location and Big Room
Good Service, Big Room,
they even provide me a baby cot when i requested it and the best part is foc.

Annop L.
November 27, 2012
Great location
The hotel is located in a very good location surrounded by restuarants and, importantly, subway station next door. Going to Orchard Road is only three stations from the Clarke Quay. The view toward Clarke Quay is beautiful. We will have a colorful night life here. The room is spacious and equipped with all necessary items you want.

Steve W.
November 26, 2012
Great location
xcellent night life - never boring moment
our first time in this hotel - great location and excellent night life. scenic night time views of the river and definately great durian ice creams along the way. river cruise a must do. great food court right across the river, under the novotel hotel, is highly recommended.

Siti R.
November 25, 2012
Lovely hotel but poor service at front desk
Close to shopping malls, mrt, entertainment areas such as pubs and clubs
We booked for the endless weekend with a higher floor but to our disappointment, we were given a family room with a lower floor stating king/queen sizes bed were not available. If they weren't available, why would we be given an approved booking? Anyway, we decided not to pursue. The family room has no view although decor and bed are comfortable. The bathroom is spacious. The room made no problem for us but it wasn't what we had paid for. The front desk receptionist could have done better.

Martin M.
November 25, 2012
Best Location
Great pool, really friendly staff
This is a very good hotel located in a great place. The room prices are reasonable for the quality of the accommodation

November 25, 2012
Good location
Access to Clarke Quay and China town
It was very convenient for me to go to Clarke Quay, Robertson Quay, Chinatown within a half day.

Andrea D.
November 24, 2012
Great locations and clean hotel
shopping centre just opposite of the hotel. very convenient.
very pleasant stay. clean and nice rooms and very friendly staffs.


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