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Excellent 8.2
Based on 3342 reviews

Recent customer comments

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based on 3342 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.9
  • Location 9.2
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for Money 7.6
  • Food/Dining 7.4

Kenneth F.
United States
November 18, 2012
Loved the location,,Fantastic view of the river
Great staff and service
My wife and arrived early and were told our room was not ready.I was also told I could upgrade for a better view and room.The cost was minimal and we did so.Our room was not ready when promised so the hotel upgraded us once again free of charge to The Premium Room with a spectacular view of the Singapore River and Clarks Quay.In addition they gave us a complimentary 'cocktail hour' and breakfast at the Executive Club.It made our trip that much better.The hotel itself is lovely,immaculate and first class in every way.The staff was outstanding with a special thanks to Chor Yee Loh for her assistance with reastaurant reservations.Will definetly stay again.

Khee N.
November 17, 2012
Great location but small rooms
Good service, good location
As a quality auditor, I'm very specific about quality services and customer services. Below is my humble view of the stay: Need Improvments ----------------- -Counter staff was helpful in making the room changes as my original room was not having the view of clarke Quay. However, flexibility was not exercised as the staff required me to physically visit the counter at about 3pm instead of just giving me a call through the hand phone, which I had requested for. -Not all the buisness executive rooms are of the same size. The room at 1148 is smaller than the one in 1029. In fact, it is very small with what is being paid for the room. -The bath tub has a sliding door. Unfortunately, it does not allow the glass door to slide all the way to the end. The result, the toilet door is always wet after a bath is taken. I feel extremely uncomfortable because I like the toilet to be dry. -Feel like trying the SPA service but has given up because of the steep price and there isn't any discount for the guest staying at the hotel. The staff at the SPA counter was not really interested to introduce the service but just referred me to the brouche, Plus Point ---------- -The house keeping is doing a very good job in keeping the room clean and neat. Thay have even helped to fold my T-shirt and pants, which I think is very proactive and touching. -Have given compliments to the buisness lounge staff who served us during the stay, especually during the happy hour.

Kenneth G.
November 15, 2012
Great Location, staff were very friendly
Location, Good service
Staff very helpfull. Room a little tired but very clean. Very Quiet. Great location close to Restuarants and night life on Clarke Quay. Near MRT and Taxi's always at hotel front. We would stay here again.

Stefan K.
November 14, 2012
Good location if you are a tourist
Nice hotel
The hotel is nice but there is nothing outstanding about it. The location is good if you visit Singapore for the first time. You are at walking distance from China Town and the nearest MRT is very close. The location is mainly targeted for tourists.

Kharolina L.
November 13, 2012
Lovely hotel and lovely location
the crowd and the view
I love this hotel, really nice hotel with a very nice sight seeing and i love all the bars and crowd near the location. The service was also nice and friendly, big room, strategic location too.

bruce M.
New Zealand
November 11, 2012
the location was not as bad as i thought...
The hotel is a little tired but the location is good and the service is also good, great club lounge!
i normally stay at the hyatt but it was booked out, i pleasantly surprised with the swissotel, the upgrade to the chairman's suite was very nice and from that point on i only have good things to say...

Jialing N.
November 10, 2012
Great hotel with spacious room
Spacious, clean
Together with a few friends of mine, we had a staycation over @ Swissotel Merchant Court. First time staying there. Room was quite spacious even thou I only booked the "Classic Room". The hotel even go to the extra mile of putting "different types of cups" for different drinks in the room. Toilet was clean and "big" as compared to other hotels. Bed was comfy. And room has all the things you need. Iron, iron board and etc. Since i'm a singaporean, the chances of me staying there again is low, but nevertheless it's a good choice if you choose that hotel. Rows of pubs and MRT within a few minutes walk.

Michael M.
United Kingdom
November 10, 2012
Great location on the river
Next to Clarke Quay
met all expectations and provided very friendly service in all departments. the arrival experience is efficient and friendly with a good welcome feeling. the highlander in clarke quay is a great bar to start and finish a night out as it is only a very short walk across the river from the hotel. china town and boat quay are also close by and it is not too far to walk to the cbd and the marina. location is great.

David H.
November 10, 2012
Great Hotel
Good service
We have stayed several times at this hotel as it is well situated close to underground shops and restaurants. The rooms are clean and well equipped for business travel or holiday. Service is excellent from booking in to checking out. Good choice of food and beverage in restaurant and bar, service always comes with a smile. We are looking forward to our next stay.

Sumiaty S.
November 10, 2012
Great Location
Great Location
all of us are very happy to stay there due to great location surrounding clarke quay's night life. after one day adventure in the day time, we still can spend some time for rest and shower for a while before going out to enjoy night view, dinner and hippo duck by walking few minutes only. the room is bigger than others common room in singapore.