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Recent customer comments

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Excellent



based on 3324 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.7
  • Location 9.2
  • Room Comfort/Standard 8.3
  • Staff Performance 8.1
  • Value for Money 7.6
  • Food/Dining 7.4

10 Tony R.
Australia
October 29, 2012
Lovely hotel and service with a smile
Luxurious, classy, great service
Enjoyed everything about this hotel. The staff make you feel at home and nothing is a problem.

7.7 TAWFIQ A.
Saudi Arabia
November 03, 2012
great location but rooms are small
its location is great, can be mixed between business and leasure.
nice and clean hotel, besides its convnenient location between business district and china town.

9.7 edward W.
Australia
November 03, 2012
great location with great service
service
We came through the recommendation from my employer who stayed there before and they were full of praise. We feel the same no negatives about the hotel every thing was excellent, service, standard of room and the ability to store a luggage after vacating a room was great. We plan to return to Singapore in the future for a longer stay and we will use this hotel again

8.3 Adeline L.
Australia
November 01, 2012
Great location
Great location
Would have been good if the hotel provided guests with free Internet. Comparable hotels near by (eg Novotel) provide this.

10 Daniel O.
Australia
October 31, 2012
fantastic location in the heart of clarke quay
great location, helpful staff, free wifi in lobby
stayed for 3 nights on a short stop over in singapore, right in the middle of "party central" in singapore. close to all facilities, shopping centre and mrt right below the hotel. all of singapore at your fingertips

6 David T.
Australia
October 30, 2012
Great location & friendly staff but plain.
Location / staff.
As mentioned above great location & friendly staff but vanilla / old / dated in regards to decor and services offered. For example no free internet computers like Novotel (across the river). Hotel needs to update both these items bearing in mind the competition.

7.7 Garnyaluck P.
Thailand
March 13, 2013
Close to MRT station
very comfortable

9.3 Dominic S.
United Kingdom
October 28, 2012
Lovely hotel, staff very helpful and friendly
Great location next to Clarke Quay and very close to all attractions - Chinatown & Marina Bay
We loved Singapore our Hotel was very central, the room was spacoius and clean, the roof top swimming pool overlook Clarke Quay, lovely hotel. The Staff were very friendly and helpful. The Hotel was located 10 yards from Clarke Quay and we were in walking distance from Raffles Hotel, Marina Bay and the Gardens by the Bay. In the evenings we walked to Chinatown great atomsphere, bargins and food. Our only regreat was we only had 3 days and were not able to see the rest of the beautiful place. Some people we spoke to told us it has got dear but compared to Australia it was less expensive. We hope to revist again.

9 Glen W.
Australia
October 20, 2012
Great service - could not fault them
Service at front desk, concierge and porters
the hotel isn't new, but the room ticks all boxes in relation to amenities. we asked for our duvet to be changed to sheets and blankets and this will done promptly while we were at dinner. the service was absolutely great - all the staff had a smile for everybody and nothing was too much trouble.

9 Alan H.
Australia
October 20, 2012
Lovely hotel and exceptional service
Exceptional service, extremely comfortable beds, use of Executive Club Lounge, proximity to Chinatown, Clarke Quays etc
We chose this hotel due to its location close to Chinatown and Clarke Quays. The service in all areas was exceptional and they have the most comfortable beds that we have encountered during our Asian travels. With our room selection we were able to use the Executive Club Lounge which came with free drinks and food from 6 - 8pm daily, a great bonus. Overall a thoroughly enjoyable stay and we would definitely recommend this hotel.