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Excellent 8.2
Based on 3335 reviews

Recent customer comments

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Excellent



based on 3335 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.7
  • Location 9.2
  • Room Comfort/Standard 8.3
  • Staff Performance 8.1
  • Value for Money 7.6
  • Food/Dining 7.4

7 DEBRA C.
October 21, 2012
great location
location, helpful friendly staff
four night stay stopover from london to australia. pleasant atmosphere, staff very helpful (arrived 8hrs earlier than planned)staff accomodating. rooms good size, clean. great location to metro, china town and central shopping centre.

9 Glen W.
Australia
October 20, 2012
Great service - could not fault them
Service at front desk, concierge and porters
the hotel isn't new, but the room ticks all boxes in relation to amenities. we asked for our duvet to be changed to sheets and blankets and this will done promptly while we were at dinner. the service was absolutely great - all the staff had a smile for everybody and nothing was too much trouble.

9 Alan H.
Australia
October 20, 2012
Lovely hotel and exceptional service
Exceptional service, extremely comfortable beds, use of Executive Club Lounge, proximity to Chinatown, Clarke Quays etc
We chose this hotel due to its location close to Chinatown and Clarke Quays. The service in all areas was exceptional and they have the most comfortable beds that we have encountered during our Asian travels. With our room selection we were able to use the Executive Club Lounge which came with free drinks and food from 6 - 8pm daily, a great bonus. Overall a thoroughly enjoyable stay and we would definitely recommend this hotel.

9 Frank W.
Germany
October 20, 2012
great hotel in excellent location
location an breakfast
jus had a 1.5 day stay at singapore. the location right on bank of singapore river is great to see the eye, downtown and make a bus tour.

7.7 Aheen L.
South Korea
October 19, 2012
Nice location but a bit old fashioned.
Right next to Clarke Quay, very easy to get around
the hotel staff was very nice and the hotel itself was old but still nice. there are two swimming pools and kids loved it. the breakfast was rather too simple.

9.7 lindsay E.
Canada
October 18, 2012
Luxury service and great location
Location is wonderful for nightlife in the city
Had a great time - only in Singapore for a one night and this hotel made it especially wonderful because of its location, luxury and speedy service. Would definitely recommend it especially since the value of the hotel is quite good for the services and location.

4.3 premnath N.
United Kingdom
October 18, 2012
Expensive!
Location
Rooms are very small for the money they charge. Disappointing.

6.7 Evangeline H.
Singapore
October 18, 2012
Swissotel Merchant Court
Great Location
Great Location - just across from Clark quay Rooms were not fanciful though. Check in was also really slow.

9.3 stephen P.
United Kingdom
October 16, 2012
First hotel I check when I visit singapore
Location on Clarke Quay, Nice Pool, Great service
Have been staying at this hotel regularly since 1999. Still as fresh and well maintained as when I first stayed. Hotel is clean and there is attention to details that make a difference. Staff always friendly. Service is professional and fast. Pool is nice and the gym is well maintained. Location is perfect for clarke quay / boat quay but the hotel is still quiet on the inside - and the MRT station is right next door - very convenient. Prices also tend to be very reasonable - good value for money verses other 5 star hotels

7.3 Audrey M.
Singapore
October 15, 2012
Great Location
Room was huge
Stay was overall good. Forgot to claim a parking coupon after check out but staff was nice and still gave us one. Only downside was that toilets were not very clean