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Swissotel Merchant Court Hotel

20 Merchant Road, Clarke Quay / Riverside, Singapore (Show on map)

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Area: Clarke Quay / Riverside Number of Rooms: 476
Free Wi-Fi

Recent customer reviews

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Fantastic

8.2

based on
2725 reviews

Value for Money
7.6
Location
9.2
Staff Performance
8.1
Hotel Condition/Cleanliness
8.4
Room Comfort/Standard
8.3
Food/Dining
7.5
All reviews (2725)
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Nghia N. Couples Australia, September 19, 2011
Great location and friendly service

Central location and located at Clarke Quay
8.7
Prebook via third party through deals otherwise booking direct can be expensive especially when extending stay at the hotel
Restaurant Tip: The hotel is located at Clarke Quay a footstep out to restaurants, shops, railway stations and taxi ranks.
Derek K. Couples Australia, September 19, 2011
goiod value for money

across the road from the mrt; close to eateries of all sorts; thought of everything for the business traveller
8.7
the location of swissotel, while so close to most facilities you could want is yet quiet and away from the hustle and bustle of singapore. uniquely situated near the river for walking; the mrt for getting around although there was always a taxi available when needed. there is a mall across the road but unless its clothes and limited food don't rely on it too heavily. there are plenty of places to eat within easy walking distance and its flat walking as well. the staff were all courteous and seemed keen to make sure you were satisfied before moving on to the next person. the one gripe was the lack of extra cutlery at breakfast in the market cafe. as a buffet breakfast one should not need to ask for fresh cutlery. otherwise there was a good food assortment.
Malcolm B. Couples United Kingdom, September 18, 2011
Great hotel in a brilliant location

Location, Club gives access to the 11th floor lounge and cocktail bar
9.7
Good room, wonderful location with easy access to the riverside restaurants and bars, plus easy walk to Raffles. Hop-on hop-off bus in close proximity. Breakfast was excellent. Staf very friendly and accommodating.
Hotel Feature Tip: Take advantage of the opportunity for a shower and changing facilities if your departing flight is late in the day. We returned to the hotel after a hot days sight-seeing and found this was a great way to freshen up for the journey home
Angus S. Couples Australia, September 18, 2011
Great Location, Thats about it.

Location.
6.3
hotel is showing its age and needs room maintenance. staff seemed reluctant to go that extra yard to help. we asked for simple assisatance once or twice and were pretty much told to fend for our selves. simple requests were denied, like tranferring a call in house, or passing on an instruction to room service from the lobby..things that any good hotel would just do. internet access is expensive.
Restaurant Tip: Beerwerkz next door Wagyu burgers... brilliant.
Martin H. Couples United Kingdom, September 15, 2011
High Quality service and pleasant rooms

The service is outstanding and the staff see to every need with courtesy and friendliness.
9.3
I have stayed at this hotel on a number of occasions because I know the quality of service, the rooms and the general ambiance will always be of a very high standard. The location is excellent and is right beside the MRT.
Sightseeing/Attractions Tip: The MRT is a fabulous way of getting around to all the major attractions. China Town is always worth a visit and one can spend many happy hours browsing.
Trirat T. Couples September 13, 2011
Great location, nice and clean room but no view

location
9.7
Nice and clean room even our room seem a bit dated, not as the one show on the website.. ie television and working desk, also our room with no view but we do like the room. Good services and nice staffs.
Nightlife Tip: just cross over bridge in the front of hotel for lots of pubs, clubs and bars
Kevin J. Couples United Kingdom, September 13, 2011
great location and service with a smile

great location to the MRT, restaurants right on your doorstep
9.3
stayed at this hotel before, front desk very courtious and prompt, great rooms, clean, staff very happy, and fantastic location to MRT, restaurants right on your doorstep, & shopping.can't fault this hotel, will definately stay again.
Garry B. Couples Australia, September 12, 2011
good location

good customer service and very helpful
8
This hotel is a grand old lady..Rooms were spacious and clean but could do with a bit of a touch up. Her location in CLarke Quay is excellent. The breakfast is great and sets you up for the day. Blue potato very sad. Great setting but nobody there so ther is something wrong. Drink prices could be eamined as we would have had more there if the prices were reasonable.
Myron F. Families with young children Australia, September 12, 2011
Comfortable hotel and well located

nice swimming pool
7.7
Good service at concierge, comfortable rooms, centrally located hotel at Clarke Quay Did not get even a minute extra to stay back after checkout.
Restaurant Tip: Walk to China town just a few blocks away for some great food at very reasonable prices
Gladys R. Solo travelers Indonesia, September 11, 2011
Great location but tiny rooms

Location
7.7
The location was great, just right next to the train station and also next to the famous tourist attraction- Clarke Quay. However, the hotel fell short in features and amenities. Very tiny rooms.

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Customer Reviews - Swissotel Merchant Court Hotel, Singapore

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