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Swissotel Merchant Court Hotel

20 Merchant Road, Clarke Quay, Singapore (Show on map)

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Area: Clarke Quay Number of Rooms: 476
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Recent customer reviews

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Fantastic

8.2

from 3164 reviews

Value for Money
7.6
Location
9.2
Staff Performance
8.1
Hotel Condition/Cleanliness
8.3
Room Comfort/Standard
8.3
Food/Dining
7.4
All reviews (3164)
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Tan S. Business travelers United Kingdom, April 15, 2012
nice but very heavy traffic

mrt station beside the hotel
7.7
although the hotel is very well decorated and cosy, the traffic seems to be a bit too heavy for business travellers. the hotel seems to be a very popular choice for tourists as it is just next to the china town and riverside where activity is hence makes the hotel feel very crowded especially for business travellers who need to use the lobby occasionally for meeting up with clients.
Tan S. Business travelers United Kingdom, April 15, 2012
nice but noisy

train station beside the hotel
8
a pretty pleasant stay except for the heavy traffic of tourists and noise that they make. it is more of a tourist hotel not specially tailord for business men. however, the mrt station is just beisde the hotel which makes travelling around very easy. the food is good though quite expensive. overall a nice stay but more suitable for holiday.
Fiona N. Solo travelers Australia, April 15, 2012
Great location, very average room overpriced

Swimming pool, fruit on counter, location
6.3
classic room was very primitive. still have crt tv’s. décor and furniture looks old. i had better hotels in america for a third of the price. when checked in expected to block on credit card for incidentals. i didn’t even spend in singapore in five days. i thought this was excessive. the bed was very hard. the pool was very good. opening hours were long which was great. the spa was the same temperature as the pool. it did not bubble. the fruit left on the check in counter was good. the concierge were helpful. great location, ease of access to all things in singapore. close to chinatown, mrt, singapore flyer, and a bus stop across the road for access to the zoo.
Sightseeing/Attractions Tip: close to chinatown, mrt, singapore flyer, and a bus stop across the road for access to the zoo.
Jennifer C. Couples United States of America, April 15, 2012
Great location

Near Clarke Quay, Chinatown, & Trains
7
Was quite happy with the hotel overall. The rooms were clean, but small. They could use some updating in the bathrooms. The location was excellent - across from Clark Quay, and near Chinatown. Right next to the train system which made it very easy to get around. Cabs also plentiful by the hotel. The pool area is nice, but not very big so one afternoon there were more people than chairs.
Priscilla P. Groups April 13, 2012
Lovely Hotel

Mini pool slide is great for kids
8.3
Quite convenient with a shopping centre and MRT next door. Very close to Chinatown. Hotel is also a pick up point for the Night Safari Shuttle bus.
Catherine D. Families with older children Australia, April 13, 2012
Good location & staff

Pool restaurants rooms very good
10
Staff very helpful especially when husband took I'll on last night. Close to great nightlife
Sightseeing/Attractions Tip: Selengor shop experience making your own bowl great fun for family Clark Key Night safari
Sam A. Business travelers Philippines, April 13, 2012
Convenient location and great amenities.

First Class professional services and great amenities
7.3
Generally the hotel has a convenient location and great amenities. The professional service is first class but there was a problem when our guests (booked for 4 weeks) were displaced because the first room given to them had some water leakage problem and they were assigned a smaller room.
Garry B. Couples Australia, April 11, 2012
Great location but rooms disappointing

Location and very obliging conceirge staff
5.7
was there last sept and was great. a nice big room, all ok. this time very disappointing. had friend with us and there was a mess up with room allocation and with bills settlement it took over 1/2 an hour to sort out charges to both rooms. a complete stuffup from start to finish. there was not attempt to appease us and to make some sort of allowance for all our troubles so that will be the last time that we stay there. a pity because it has a great location to all things in singapore
Sightseeing/Attractions Tip: Must try to see as much as you can when you are there. Singapore is a very interesting place and very clean.
Tuan A. Families with older children Australia, April 11, 2012
Average hotel in a good location

close to mrt, friendly service
7
this hotel is ok for a short stay. it is old and the carpet smells a little. room is small. it was clean, staff were pretty friendly, great location in clarke quay, the facilities were ok.
Ho P. Couples Hong Kong, April 9, 2012
Great Location and good service

High celling , good size room ,pro 5 star service
9.3
Everything is good apart from the hall way can be very loud when the people walk by or closing the door, other then that I think the room and location is good.

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Customer Reviews - Swissotel Merchant Court Hotel, Singapore

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