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Excellent 8.2
Based on 3361 reviews

Recent customer comments

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Excellent



based on 3361 reviews
  • Cleanliness 8.4
  • Facilities 8.1
  • Location 9.2
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for money 7.6
  • Food/Dining 7.4

Terry S.
Australia
April 22, 2015
Three day stop over before returning to Perth.
Service Cleanliness and position.
We thoroughly enjoyed our stay, but in saying that we found the breakfast costs way to expensive for what was there to pick from. I believe no breakfast should be at that priced at what we paid.

Margaret M.
Australia
April 22, 2015
Swissotel impressions
Location, room size, staff
for a hotel claiming 5 star, I thought the finish in the bathroom was poor. grouting was messy and didn't represent the standard the hotel is claiming. The lighting in the room was a bit of a pain to operate, and the air conditioning was far too cold. But overall a very enjoyable stay.

Wanni H.
Singapore
April 21, 2015
Great staycation
Personalized Experience
It was overall a great experience. As I was celebrating the birthday of my partner, the customer service manager Melissa Foo sent a wonderful cake up to the room upon our arrival. We were upgraded to the executive room which included access to the executive lounge. The breakfast was pretty decent both days, where I had some delicious food! (Scrambled eggs were awesome on one day, and roasted potatoes were really good on the other). There were some issues with the room that required the TV to be fixed twice, but they sent someone up to service it pretty quickly, and it worked fine the second time. Water pressure/temperature though could possibly be improved, as the pressure is pretty low, and temperature was inconsistent, so sometimes throughout your shower you would be faced with a really hot shower, and then the water would become really cold the next instant. I understand that they just fixed up a new water heating system, so that could possibly be just teething issues. On the second day, the water heater didn't work before we went out, but by the end of the day after we came back, it was fixed. Plus point for that =) Overall, it's a reasonably priced hotel that might be showing it's age in the rooms, but is well-maintained and the staff were quite affable. Will be back =)

Indika D.
Sri Lanka
April 15, 2015
wonderful stay at swissotel
staff, food and cleanliness

Andrew N.
Australia
April 12, 2015
Business stay with convenience
Location, breakfast, room
Large room and nice layout. Good breakfast and convenient location. Great stay.

Tan K.
Singapore
April 12, 2015
Average Stay
Location, comfort, size

YONG O.
South Korea
April 11, 2015
Reasonable choice
Good Location, comfortable, cozy
I Stayed at Executive on a business trip. It was worth it. The breakfast was great, too.

Dong L.
China
April 10, 2015
Great location, nice rooms
location, decor, room

Paul O.
Australia
April 07, 2015
Quiet as a mouse
so quiet. Location and location
fantastic. Very close to all entertainment transport and restaurants and bars.

Stuart V.
United Kingdom
April 03, 2015
Very good hotel
Clean, excellent staff and good location