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Swissotel Merchant Court Hotel

20 Merchant Road, Clarke Quay, Singapore

Recent customer reviews

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Excellent

8.2

based on 3318 reviews

2377 reviews in English

Value for Money
7.6
Location
9.2
Staff Performance
8.1
Hotel Condition/Cleanliness
8.3
Room Comfort/Standard
8.3
Food/Dining
7.4
All reviews (3318)
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Magdalene A. Business travelers Singapore, October 10, 2014
Great stay

Polite staff, centralised located, clean
8
great stay
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Albert M. Business travelers United States of America, October 8, 2014
Disapointed

location, staff and food
7
While the location was good, there were a number of disappointments. First, my "king" size bed was two twin beds pushed together, and they were hard. Over a holiday weekend, the in-house movie channels disappeared and no one could answer when or if they were going to be fixed. Finally, the building is beginning to show its age and one has the impression that management is "cutting corners" to improve profitability.
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Chen G. Families with young children China, October 7, 2014
Unefficient service

location, buffet dinner and the swimming pool;
7
- I spent more than 40 minutes on check in, please improve your efficency regarding the check in service. - I stayed this hotel for 3 days, I went out in the morning and came back in the afternoon, but I found my room was not cleaned every day when I came back, I had to call the oepration manager to send someone to make up my room.where is the efficiency of your service? - The buffet dinner is very good! - Hotel location is next to Clarke quay, there are lots of good restaurants and bars you can find nearby. - The swimming pool is very good, my son loves it.
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James R. Business travelers United States of America, October 7, 2014
Location is great for nightlife / dinning

Location, Loction, Location
8
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Guy W. Couples Belgium, October 6, 2014
perfect location

location, cleanliness and design of rooms
8.7
we had a pleasant stay at the club level with nice varied breakfast (polenta, mini steak and smoked salmon as unusual add on the regular buffet one).. coctail hour was great with free flow of all drinks incl wines..., sparkling wine was missing though.. the rooms were modern design with quality materials and linnen used.. a balcony on top for a Clark Quais view was a winner.. step out the hotel and you are in the middle of the buzz... with orchard metro station leaning against the hotel the rest of town is soo easy accessible.. great stay..
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Huiru T. Groups Singapore, October 6, 2014
Comfortable room, checkin duration can be faster

Location, comfort, staff responsiveness
7.7
The checkin duration could be faster. Other than this, we enjoyed the hotel location and comfort of the room. Staff were also pretty responsive when we called for room service.
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Noel M. Couples Australia, October 6, 2014
Despite a booking, finding a room was a problem.

Cleanliness, location & quietness
4.7
Didn't feel welcome on arrival as no room assigned despite having a booking. Room was good for single business traveller but small for couple with only 1 bedside table & a fixed desk protruding from the wall causing a hazard at night. Certainly not value for money.
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Daryl H. Couples Australia, October 5, 2014
Singapore Stay

Location, Hotel Condition/Cleanliness and Frendly Staff.
9.7
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Michael L. Families with older children Singapore, October 5, 2014
pleasant

location, embience n friendly
8.7
Good pleasant.
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Stephen O. Couples Australia, October 5, 2014
Good value in best location

Location, location, location
8.7
Clean comfortable rooms in a great location at Clarke Quay and across the road from the MRT station. Buffet breakfast is extensive...but pricey. Will choose it again, next time I'm in Singapore .
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