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Excellent 8.2
Based on 3345 reviews

Recent customer comments

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based on 3345 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.8
  • Location 9.2
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for Money 7.6
  • Food/Dining 7.4

December 04, 2014
- excellent customer service, -near MRT, -reasonable price

Norma N.
United Kingdom
December 02, 2014
Good riverside location
Well located, comfortable rooms, efficient staff.
We enjoyed a 3 night stopover at Merchant Court on our way home from New Zealand. The hotel was well placed for exploring the riverside and close to MRT station. The room was serviced daily and the air conditioning was efficient and very welcome! But English travellers would appreciate more than 2 English Breakfast Teabags per day!!

Costas D.
November 30, 2014
Fair value at such price
Location only
The rooms and bathroom at the hotel needs renovation urgently very old style. The staf at the reception was not polite at all.

lian C.
November 30, 2014
Nice staff nice pool nice room
Swimming pool
A value for money hotel and the pool is not so crowded, good enough for children

Sally T.
November 29, 2014
pleasant stay
nice location

jayne P.
November 29, 2014
Excellent location, poor value for money
Location. Great proximity to Clake Quay and the MRT station
The hotel is of average standard, however I felt they are charging premium prices. The room and beds were comfortable, but not much space. The bathroom was small. The shower was over the bath and did not have adequate holder for the shower rose, meaning you had to hold it throughout the shower or keep pressing low to stop it spraying water everywhere. Housekeeping was good. Pool area very nice. Decor slightly tired especially in corridors although a member of staff said renovations are happening. We did raise our disappointment with the room with reception staff and were compensated with a free breakfast buffet for two on our last day. Again, this was very average with a small selection, so we were glad we'd not paid the usual price of $33++ per person. Overall a nice stay in an average hotel that I think is relying on its location to command higher prices.

Aaron C.
November 26, 2014
Cosy stay
Room tidiness, Room comfortable, good location
Overall was great. Just the breakfast is too western.

Neil R.
United Kingdom
November 25, 2014
One night only
Location, location, location
Very convenient for what little time I had.

Lorraine L.
November 17, 2014
very good location
location. rooms. service.
service is good. the location is awesome. super near the mall w lots of dinning choices. near the mrt as well. room is comfortable.

Phuspha S.
November 17, 2014
Location is right next to the MRT station which is very conveniennt
Booked the Swiss Business Advantage Room, which was rather small. Room given was facing the wall of another building without any view. Asked for a change of room and the hotel staff helped us to move our things on the next day while we were out to a room facing the Boat Quay. Breakfast has a good selection but rather the same everyday.