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Excellent 8.2
Based on 3361 reviews

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Excellent



based on 3361 reviews
  • Cleanliness 8.4
  • Facilities 8.1
  • Location 9.2
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for money 7.6
  • Food/Dining 7.4

Chun C. from Hong Kong
Families with young children
Stayed 3 nights in November 2014
good
good service and lication. nice swimming pool.
Location is extremely good. rooms are tidy, service is also good. The only problem is room lock always failed. i have changed the keycard few times but stil found it hard to open.
Reviewed December 08, 2014

Cindy O. from Singapore
Couples
Stayed 4 nights in December 2014
Merchant Court
Near MRT, near bars/clubs, near SG river
Reviewed December 06, 2014

SAU W. from China
Couples
Stayed 3 nights in November 2014
convenient
- excellent customer service, -near MRT, -reasonable price
Reviewed December 04, 2014

Norma N. from United Kingdom
Couples
Stayed 3 nights in November 2014
Good riverside location
Well located, comfortable rooms, efficient staff.
We enjoyed a 3 night stopover at Merchant Court on our way home from New Zealand. The hotel was well placed for exploring the riverside and close to MRT station. The room was serviced daily and the air conditioning was efficient and very welcome! But English travellers would appreciate more than 2 English Breakfast Teabags per day!!
Reviewed December 02, 2014

Costas D. from Greece
Business travelers
Stayed 6 nights in November 2014
Fair value at such price
Location only
The rooms and bathroom at the hotel needs renovation urgently very old style. The staf at the reception was not polite at all.
Reviewed November 30, 2014

lian C. from Singapore
Families with young children
Stayed one night in November 2014
Nice staff nice pool nice room
Swimming pool
A value for money hotel and the pool is not so crowded, good enough for children
Reviewed November 30, 2014

Sally T. from Singapore
Business travelers
Stayed 2 nights in October 2014
pleasant stay
nice location
pleasant
Reviewed November 29, 2014

jayne P. from Australia
Groups
Stayed 4 nights in November 2014
Excellent location, poor value for money
Location. Great proximity to Clake Quay and the MRT station
The hotel is of average standard, however I felt they are charging premium prices. The room and beds were comfortable, but not much space. The bathroom was small. The shower was over the bath and did not have adequate holder for the shower rose, meaning you had to hold it throughout the shower or keep pressing low to stop it spraying water everywhere. Housekeeping was good. Pool area very nice. Decor slightly tired especially in corridors although a member of staff said renovations are happening. We did raise our disappointment with the room with reception staff and were compensated with a free breakfast buffet for two on our last day. Again, this was very average with a small selection, so we were glad we'd not paid the usual price of $33++ per person. Overall a nice stay in an average hotel that I think is relying on its location to command higher prices.
Reviewed November 29, 2014

Aaron C. from Malaysia
Business travelers
Stayed one night in November 2014
Cosy stay
Room tidiness, Room comfortable, good location
Overall was great. Just the breakfast is too western.
Reviewed November 26, 2014

Neil R. from United Kingdom
Solo travelers
Stayed one night in November 2014
One night only
Location, location, location
Very convenient for what little time I had.
Reviewed November 25, 2014