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Swissotel Merchant Court Hotel

20 Merchant Road, Clarke Quay, Singapore

Recent customer reviews

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Excellent

8.2

based on 3318 reviews

2377 reviews in English

Value for Money
7.6
Location
9.2
Staff Performance
8.1
Hotel Condition/Cleanliness
8.3
Room Comfort/Standard
8.3
Food/Dining
7.4
All reviews (3318)
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Teck H. Couples Singapore, October 4, 2014
service very slow

Good for drinking
6.3
Not so comfortable
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Terence L. Couples Singapore, October 3, 2014
Not preferred hotel to stay

Nothing
4.7
Don't feel good at all
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Oh S. Business travelers Singapore, October 3, 2014
Good hotel

clean, location and friendliness
8
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Hon L. Business travelers Malaysia, October 2, 2014
Not a five star hotel as classified
5
i didn't like it much except for the breakfast, good variety of food. Seriously, nothing I can think of.
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Yuping O. Solo travelers Taiwan, October 2, 2014
Nice & Comfortable, I like it!

Location, Clean, Comfortable
8
It was one night only, but i enjoyed the stay, will come back again!
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Ying C. Families with older children Hong Kong, October 1, 2014
Disappointed, Poor to Average

Locality, spacious room
5.7
3rd time been to Singapore. For Merchant Court Hotel: 1. Rooms are relatively old fashioned and a bit dirty. 2. My toilet sink drainage pipe is congested. 3. The TV provided is poorly displaced. It is being put in a cupboard with two opening doors. After opening the cupboard, one of the doors will obstruct the vision viewing from the neighboring bed. Get what I mean ? It is so strange ! And the room photo provided by the hotel appears to be misleading. The sound quality is also sub-optimal. 4. I have booked a room for 3 people. Hotel just provide room utilities for 2 people. No toothbrushes provided unless you make a request. A bit unreasonable. 5. Hotel does not know I booked a room for 3 people and want to charge me a surcharge of SG $84 per night. Wasted a lot of time explaining to them... somehow ridiculous. 6. Staff there are not very polite. My advice is... If you bring your love one or family to Singapore hoping to relax and have a good hotel to live in, don't choose this one. It will really make you feel disappointed given the great sum of money you have spent. Spend a little bit more to live in hotels in Orchard will give you a definitely fantastic experience in Singapore.
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William S. Solo travelers Australia, September 30, 2014
what

location, room, staff
9
Our stay was grest. Will stay sgsin ehen in Singspore again.
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Michael S. Business travelers Australia, September 29, 2014
Merchant swissotel

Nothing
3.3
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Muhammad F. Couples Indonesia, September 28, 2014
Late check in time

Location & room facilities
6
Actually, this hotel has late check in time, but my room was ready on 16:30 and made me wait in hotel restaurant.
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Martin T. Families with young children Singapore, September 28, 2014
Swissotel Merchant Court Hotel Review

Location, Food and Carpark
8.3
Pleasant stay. Hotel guest are usually elderly couples and family. Nice pool for children with water slide and great buffet spread at the Market Cafe. Just above train station and surrounded by Japanese style food and shopping at Central and Liang Court. Lots of food and bars for night life by Clark Quay (Singapore River) for tourists.
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