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Swissotel Merchant Court Hotel

20 Merchant Road, Clarke Quay / Riverside, Singapore (Show on map)

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Area: Clarke Quay / Riverside Number of Rooms: 476
Free Wi-Fi

Recent customer reviews

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Fantastic

8.2

based on
2779 reviews

Value for Money
7.6
Location
9.2
Staff Performance
8.1
Hotel Condition/Cleanliness
8.4
Room Comfort/Standard
8.3
Food/Dining
7.4
All reviews (2779)
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Yuen C. Families with older children China, July 8, 2013
Nice place

Convenient, comfortable and large enough
8
My experience here is very nice, the hotel is right near MRT Clarke Quay Station. One thing that is not too good is that the hotel does not provide toothbrush and toothpaste.
Kai M. Families with young children Hong Kong, July 8, 2013
Excellent location, lots of bars and restaurants

Good swimming pools with slide, my kids love so much.
8.7
Feel comfortable. Good location, just next to MRT
Alison F. Couples Australia, July 7, 2013
good but but pricey food

large rooms and modern bathroom. Friendly ei the h good service. Very efficient.
6.7
Had a very comfortable stay and found the hotel staff very attentive. A couple of things to mention. Firstly the charges for any food and beverages were quite high. Secondly the air conditioner i found this quote implant. is situated so that the air is blown into your face when you are in bed. I
Kerry T. Couples United Kingdom, July 7, 2013
Fantastic hotel in the heart of Clark quay

Great service, perfect location, lovely staff
9
We had a fantastic weekend here and would not hesitate to recommend the hotel
Asril S. Business travelers Indonesia, July 7, 2013
very good location.

location, breakfast and clean
8
2 night ad very nice location for me also about entertaiment and night life.
Iain D. Couples United Kingdom, July 7, 2013
Great base to explore Clarke Quay

Location, Location and locatioin
7.3
The stay was good. Arrived early and was able to leave luggage although room was not available until later. Extras such as Internet and breakfast are expensive, especially considering the Options available on the doorstep. Pricing can be hit or miss, sometimes expensive but would stay there again
Tony C. Families with young children Hong Kong, July 6, 2013
Comfortable and convenient stay

Clean, comfortable bed, attentive
6.7
Basically good as clean and comfortable bed, but the room is relatively small and Not well designed and furnishing for young kids stay in the room. And there are some noise from the exhaust vault of the ventiliator in the room, which distribute kids sleep.
Iga F. Couples Indonesia, July 6, 2013
Comfortable and classic room and beside mall

Comfort room, classic european design, near to shopping mall and nightlife
9
Comfortable room for quality sleep in central of city. Beside central shopping mall, variety of food and bevrage Near to riverside and china town
Angeline N. Couples Singapore, July 6, 2013
Pleasant stay

Comfortable bed, good quality complimentary coffee and tea, convenient location
7.3
The location of the hotel is excellent, it is just at Clarke Quay MRT, a short sheltered walk to the hotel lobby, and at the heart of Singapore River with plenty of night life. It is also next to Central Shopping Centre and a short walk to Liang Court. However, the hotel staff are inattentive to guests and rather hinsensitive. For example, the hotel staff asked for more personal details compared to other hotels, which I felt was intrusive. In addition, the hotel staff did not read the requests I made through Agoda website, for example the bedding type and the level of the floor. The hotel staff also failed to inform me of the discount available to guests if they dined at the in-house Ellenborough café. I paid the normal price only to discover guests were eligible to a discount the next day. Even the café staff did not bother to ask and they were also inattentive to guests, e.g. provided cold water when I requested for warm, did not provide milk with the tea, did not clear the plates in a timely manner.
Claire H. Couples United Kingdom, July 6, 2013
Enjoyed every moment! The staff made everything so

Excellent location. Great staff service. Fantastic pool facilities.very close to clarke quay.
9.7
Fantastic experience all round. We were celebrating a special occasion and the hotel made it so very special for us. I love it when hotel staff have taken time to learn your name, little touches like that make you feel special and valued as a customer. The hotel is close to Clarke quay and the MRT which makes it easy to travel around and see various sites. We will be staying with the hotel again when we visit Singapore.

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Customer Reviews - Swissotel Merchant Court Hotel, Singapore

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