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Swissotel Merchant Court Hotel

20 Merchant Road, Clarke Quay, Singapore (Show on map)

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Area: Clarke Quay Number of Rooms: 476

Recent customer reviews

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Excellent

8.2

based on
3282 reviews

2352 reviews in English

Value for Money
7.6
Location
9.2
Staff Performance
8.1
Hotel Condition/Cleanliness
8.3
Room Comfort/Standard
8.3
Food/Dining
7.4
All reviews (3282)
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Eeliz N. Families with young children Singapore, December 29, 2013
Great

pool spa location
9.3
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Yeon K. Families with young children South Korea, December 29, 2013
Good location but very poor staff attitude

Location. Quiet surroundings
4.7
Location was very good. But staff quality was poor. I had to make several calls to get them thru. There were less number of staff to handle the same so call didn't go thru at one go. I had to make several calls to ask for more towels. At the same time their response was very slow. I made a call at 6:00 PM and they didn't bring the towels till the time I left the hotel at 7:30 PM. Again I made a all at 11:00 PM after I got back. But it has taken another 30 mins to get new towels. It was very disappointing.
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Roy R. Families with young children Indonesia, December 26, 2013
Good hotel, near everywhere, value for money

Near central mall, near Clark quay, near mrt
9.7
Very good, I was impressed by hospitality of the hotel personnels. Near Clark quay, good nightlife
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Grigory S. Families with older children Russia, December 26, 2013
You get what you pay

Location - just by the river. Close to MRT. Not expensive all inclusive hotel.
6
Nice experience, though hotel is worn out. But its location will compliment this downside.
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Manish B. Families with young children Mauritius, December 26, 2013
Great location, ideal for family

Location, Room quality, Facilities for children
8
Very helpful staff, nice rooms. Hotel provided a pram and baby cot for our 15 month old baby. Well located opposite MRT station and The Central Shopping Mall
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Hadinoto N. Couples Indonesia, December 26, 2013
Very Good, Very Good and Very Good

Location, Staff and Food
7.7
It is a very nice hotel that we got quite a good price from Agoda but unfortunately I haven't received the rewards - quite disappointed. The hotel gave us a very delicious cake because of my wife birthday. It has been a pleasant stay. The price of the hotel might be a bit high if you do not get any discount.
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Aellan C. Families with young children Singapore, December 25, 2013
I had a nice getaway with my wife

Gym is fantastic and has 3 levels! Easy access to MRT and to restaurants.
8.7
I had a great experience with the hotel and was really happy that the gym is well equipped. The pool is also a nice place to hang around and relax there.
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Foo S. Couples Singapore, December 25, 2013
Very pleasant stay!

Comfortable stay, large room and near to mall.
7.3
Overall it was a pleasant stay. There was a slight hiccup but the staff addressed it well.
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Tan C. Couples Singapore, December 25, 2013
Clean Room, Friendly staffs

Staffs, Food and Location
8.3
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Frannie L. Families with young children United States of America, December 24, 2013
EXcellent location, close to bar restaurant MRT

Great location, close to bar and restaurant, the MRT is right on the back door of the hotel
8.7
Love the location. So convenient to mall, bar, restaurant and MRT. It'll be the only hotel I will stay in Singapore.
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