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Excellent 8.2
Based on 3335 reviews

Recent customer comments

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Excellent



based on 3335 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.7
  • Location 9.2
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for Money 7.6
  • Food/Dining 7.4

8 yiwen Z.
Singapore
May 16, 2014
Quite , clean , good food
Good location , fast check in , good food

7.7 Khishig-Erdene O.
Mongolia
May 12, 2014
cozy hotel with friendly staff
The pool side was nice, location was good - next to many restaurants and bars, centrally located
it was a pleasent stay

8.3 Ragil R.
South Africa
May 12, 2014
Centrally located and good quality hotel
Central Location; Nice Bed; Good Internet
My stay was very good. Staff were helpful and attentive, if not overly friendly. The location was perfect for business and also for the variety of restaurants at Clarke Quay for dinner options. Its pretty easy to get a taxi anywhere from there. The room was clean and well kept and the general atmosphere was upmarket. I would definitely stay there again for business but if I was there for fun and relaxation I might stay somewhere a bit more funky.

7.3 Chow L.
Singapore
May 10, 2014
Pleasant
Clean room, quiet, comfort
Good

9.7 Garnyaluck P.
Thailand
May 08, 2014
easy access to mrt
very comfortable

9 Andrew D.
Australia
May 07, 2014
A return visit we enjoyed and will return again
Great location, great gym, responsive staff
We started our stay at a busy time and had some problems with the room hot water. The staff were flexible in moving us as soon as possible to a nicer room with river view which was very much appreciated. The wifi was excellent and we both enjoyed using the gym.

7 Iva P.
Czech Republic
May 06, 2014
Good location but Too expensive for what you get
Great location, clean, economy version of regular swissotel
Great locations Too small pool area and club Very average food Clean and very nice staff The room price should be 150 max for double

8.7 SEE P.
Hong Kong
May 05, 2014
Excellent location and comfortable hotel
Great location (right beside Clark Quay); spacious and comfortable room; swimming pool with water slides (my kids love it)

7.3 Liew H.
Malaysia
May 02, 2014
Expensive hotel
Attentive staff, great location and clean rooms
Expensive and outdated rooms

5.3 Sarah R.
Australia
May 02, 2014
Not worth the money
Location only
Arrived at 9pm to find that our room was two single beds, not the king we'd requested as they didn't have one available. Staff were completely disinterested in helping us resolve it and only changed it for the second night of our stay after a mild meltdown on my part in their lobby. We asked if they include breakfast given they'd stuffed up, not a chance but they could give us $4 off if we wanted to book. Big corporate chains don't care about their service. Staff were just rude and unhelpful. For a 5 star hotel it's run down and old. Needs a decor update. Room was small and average. As was the pool. No wifi included, and was $15 Singapore dollars for 24 hrs and was slow and unreliable. Only good thing was its central location to MRT and Clarke quay. Don't waste your money here you can get much nicer for the same price.