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Excellent 8.2
Based on 3342 reviews

Recent customer comments

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Excellent



based on 3342 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.9
  • Location 9.2
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for Money 7.6
  • Food/Dining 7.4

buki Y.
Israel
February 11, 2014
great location
location , room was big , stuff
since we have a young kid we choose this hotel because it has a nice pool , but we found that the location it self is great because it's just next to the main night life area of singapore and we enjoyed that very much .

Michael S.
United States
February 11, 2014
Close to Clark Quay
Location, Convenience, Shopping
It was very nice but a bit Expensive. Internet was poor. But Location was Great!

Linfang X.
China
February 10, 2014
A little disappointed at the staff attitute
Location, Location and Locatoin
This is the second time we stay in this hotel, last time feeling quite good, but this time got a little disappointed at the staff attitute, not friendly.

TSUNG-I L.
Taiwan
February 08, 2014
This hotel is worth to be back
The best thing about this hotel is their fantastic swimming pool and children-friendly water slide.
We had a group family trip and stayed at Swissotel Merchant Court for 2 nights. It is a satisfactory hotel with relaxed ambience and good location, only a short distance to Clarke Quay MRT, "The Central" shopping mall and those chic restaurants and bars at Clarke Quay. The room was big and clean. Toilet was nice. Housekeeping service was friendly and prompt. We also spent some time at the swimming pool and it was enjoyable. The hotel arranged "Lion Dance" performance for all guests at hotel entrance for Chinese New Year. The only inconvenient thing was: You can't choose King bed or Twin bed when booking this hotel from agoda.com. If you travel with children and book a Twin bed room, please ask for "twin standard bed", not "twin single bed". Because twin single beds are really small and unable to accommodate 2 parents and 2 children. The staff at check-in counter did not inform that.

Barrie C.
Australia
February 06, 2014
Not very happy
location, location, location
Three issues - room allocated was so bad we requested another one - this was done and 2nd room much better - room had been updated, TV was better and had a small balcony. Why did we not get this in the first instance? Girl at reception on check in did not explain hotel facilities ? don't know why so it took a day or so to find out where we could eat. Very annoying. Thirdly, we travel a lot and this is the first hotel we have ever been told that the hotel would be taking a cash advance out of our credit card of $400 - we did not comply but gave card details.

Saleh P.
Germany
February 05, 2014
Well-located hotel, very clean, great staff
Clean rooms, modern building, great location
There was no reason to complain, staff was very attentive and let us take a shower in the spa after checking out earlier before taking off to the airport. The location is tremendous for nightlife and restaurants with Clarke Quay literally right outside the door

Shirin F.
Singapore
February 04, 2014
brief, comfortable and nice
clean room, good service, comfortable
near to the mrt station. right opposite a shopping centre a lot of food and bars nearby good staff. friendly nice room

Hwee Y.
Malaysia
January 30, 2014
Nice hotel, but getting old
Clean, decent facilities, location
A quiet stay, with a nice pool. Location is great at the city centre, with close access to shopping centres and great food.

RODERICK A.
Philippines
January 29, 2014
comfortable and enjoyable
location, cleanliness and pool view
Generally enjoyable. The room is suited for business with the available table for laptops. Their internet is not for free though. Need to pay 5 sgd per day for wifi. Bathroom is okay but lacks toothbrush as one of the standard toiletries, so better bring one. They have a nail file but not a toothbrush..haha..no big deal though. Love their twg teas :) Overall its a bit pricey and i think one can find newer hotels with a better price range. But good location nevertheless.

Manish B.
Mauritius
January 26, 2014
Great location, ideal for family
Location, Room quality, Facilities for children
Very helpful staff, nice rooms. Hotel provided a pram and baby cot for our 15 month old baby. Well located opposite MRT station and The Central Shopping Mall