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Swissotel Merchant Court Hotel

20 Merchant Road, Clarke Quay, Singapore

Recent customer reviews

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Excellent

8.2

based on 3322 reviews

2382 reviews in English

Value for Money
7.6
Location
9.2
Staff Performance
8.1
Hotel Condition/Cleanliness
8.3
Room Comfort/Standard
8.3
Food/Dining
7.4
All reviews (3322)
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Ian T. Families with older children United Kingdom, August 9, 2013
Good hotel poor food

Location, value, room size
6.7
Swissotel Merchant Court is a perfectly adequate hotel of its type offering good value.The restaurant facilities were disappointing but just over the river at Clarke Quay there is superb excellent choice.For luxury it is not the Four Seasons or Shangri La but it is a lot lower priced. It cannot be beaten for location and access to metro. Generally very good for everything else except restaurant. We found the food disappointing and had one very bad experience, however the reaction of the management when the problem was pointed out was excellent and handled in thoroughly charming manner.
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Ying S. Families with young children Singapore, August 9, 2013
Old hotel but convenient location, check in slow

Check in very slow, room only available after 3pm
5.3
Old hotel but convenient location, check in very slow and the room is not ready until 330pm. A bit disappointed.
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Efendy T. Families with young children Indonesia, August 8, 2013
Good hotel

Close to MRT and local rest
8
There are good and bad about this hotel. This hotel is very close to MRT, plenty of local foods and clean. However, the business advantage room is smaller compare to the classic room. We're booked under business advantage and the staff couldn't allow us to move to classic room (which practically is lower grade than the business advantage). A bit disappointed. Breakfast is no big deal.
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Efendy T. Families with young children Indonesia, August 8, 2013
Convenience hotel

Close to MRT and local food
7.3
There are good and bad about this hotel. This hotel is very close to MRT, plenty of local foods and clean. However, the business advantage room is smaller compare to the classic room. We're booked under business advantage and the staff couldn't allow us to move to classic room (which practically is lower grade than the business advantage). A bit disappointed. Breakfast is no big deal. The concierge were very helpful by giving suggestion and arranging transport for all of us
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Ngee Y. Couples Malaysia, August 8, 2013
Fantastic, Great view, perfect location to MRT

Location, Friendly staff, near MRT station.Clean room, hotel!
8.7
Nice and enjoy! Happy to stay at here! Nice room view, clean room, near to MRT, near shopping mall! Highly Recommended!!!
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Wirawan A. Families with young children Indonesia, August 8, 2013
nice hotel

quite , 5 minute walk to clarke quay, big romm
7
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Chin H. Groups Malaysia, August 6, 2013
It was nothing special. Average

Centrally located. Near to Clarkquay and Chinatown
8
The room was large, but the bed and design of room is rather old, it is time for some upgrading for the standard room. We were not happy that they charged us the Wi-fi in the room, many hotels has offered free wi-fi with this room rate.
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Wilson P. Solo travelers Indonesia, August 6, 2013
Small room, great location

Location, location, location
7.3
The stay was good. I received an upgrade to the swiss executive suite, with extra cost obviously. The room was however, very small. The view that was mentioned to be "great/superb/excellent" by the front desk staff, turned out to be just average by my standard. The hotel location is very convenient. Direct access to the MRT. Excellent surrounding nightlife that opens until very late every night.
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Lau H. Families with young children Hong Kong, August 5, 2013
A comfort and relax trip

nice swimming pool, confort bed, nice staff
9.7
I like the hotel outlook. The price is not too expensive for a 5 star hotel and it really value for money. The hotel room is a bit small but the cleaning condition is good. The bed and pallow are comfort. The hotel is very close to MRT station. I have a very good experience to stay in the hotel.
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Richard M. Couples Australia, August 4, 2013
Comfortable stay, friendly staff, good location

location, restaurants nearby, staff
6.7
We stayed for only one night but the stay was pleasant. The hotel is a little tired in style but a good location at Clarke Quay.
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