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Excellent 8.2
Based on 3335 reviews

Recent customer comments

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Excellent



based on 3335 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.7
  • Location 9.2
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for Money 7.6
  • Food/Dining 7.4

Juergen K.
Germany
August 12, 2013
good location
lage, service, pool

wilson P.
Indonesia
August 12, 2013
Small room, great location
Location, location, location
The stay was good. I received an upgrade to the swiss executive suite, with extra cost obviously. The room was however, very small. The view that was mentioned to be "great/superb/excellent" by the front desk staff, turned out to be just average by my standard. The hotel location is very convenient. Direct access to the MRT. Excellent surrounding nightlife that opens until very late every night.

Richard M.
Australia
August 12, 2013
Comfortable stay, friendly staff, good location
location, restaurants nearby, staff
We stayed for only one night but the stay was pleasant. The hotel is a little tired in style but a good location at Clarke Quay.

Ying S.
Singapore
August 12, 2013
Old hotel but convenient location, check in slow
Check in very slow, room only available after 3pm
Old hotel but convenient location, check in very slow and the room is not ready until 330pm. A bit disappointed.

Ian T.
United Kingdom
August 12, 2013
Good hotel poor food
Location, value, room size
Swissotel Merchant Court is a perfectly adequate hotel of its type offering good value.The restaurant facilities were disappointing but just over the river at Clarke Quay there is superb excellent choice.For luxury it is not the Four Seasons or Shangri La but it is a lot lower priced. It cannot be beaten for location and access to metro. Generally very good for everything else except restaurant. We found the food disappointing and had one very bad experience, however the reaction of the management when the problem was pointed out was excellent and handled in thoroughly charming manner.

efendy T.
Indonesia
August 12, 2013
Convenience hotel
Close to MRT and local food
There are good and bad about this hotel. This hotel is very close to MRT, plenty of local foods and clean. However, the business advantage room is smaller compare to the classic room. We're booked under business advantage and the staff couldn't allow us to move to classic room (which practically is lower grade than the business advantage). A bit disappointed. Breakfast is no big deal. The concierge were very helpful by giving suggestion and arranging transport for all of us

efendy T.
Indonesia
August 12, 2013
Nice hotel
Close to MRT and local foods
There are good and bad about this hotel. This hotel is very close to MRT, plenty of local foods and clean. However, the business advantage room is smaller compare to the classic room. We're booked under business advantage and the staff couldn't allow us to move to classic room (which practically is lower grade than the business advantage). A bit disappointed. Breakfast is no big deal.

efendy T.
Indonesia
August 12, 2013
Good hotel
Close to MRT and local rest
There are good and bad about this hotel. This hotel is very close to MRT, plenty of local foods and clean. However, the business advantage room is smaller compare to the classic room. We're booked under business advantage and the staff couldn't allow us to move to classic room (which practically is lower grade than the business advantage). A bit disappointed. Breakfast is no big deal.

Ruby H.
Indonesia
August 11, 2013
value for money due to agoda special disc
large, near MRT, walking distance to attraction
Wonderful experience. will stay here for next trip

Michele R.
Australia
August 11, 2013
Very relaxing with very attentive staff
quiet, friendly, attentive staff
We loved our stay at this hotel. We were there for our 44th weding anniversary and received plenty of attention on the day by the staff in the members club room on the 11th floor. They seemed to know us by name which was wonderful. Food and service were excellent. Our room was extremely clean and well catered for with lovely views of Clarke Quay and beyond. We would definitely come again.