arrow-up-icon Get points on your miles program!
Back to hotel info

Excellent 8.2
Based on 3335 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 3335 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.7
  • Location 9.2
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for Money 7.6
  • Food/Dining 7.4

7.7 Lillian W.
United States
December 23, 2015
SMCfeedback
Renovated, modern, clean
Very good. Service is excellent

9 John L.
United Kingdom
December 22, 2015
A comfortable stopover
convenience, location, staff
The hotel is currently being re-furbished and this causes some problems - but not evening or night

8 mery H.
Indonesia
December 11, 2015
Good stay
The spacious room
I stay in this room for 2 times as I like everything that this room has..

8 mery H.
Indonesia
December 11, 2015
Spacious room
Big rest room, living room and bed room..
The room has balcony with big living room area. There is big dining table and small bar area. The room is clean with fast response staff with your enquiry. .the both room is spacious with bath tub and big dressing table..iI like this room very much..

8 mery H.
Indonesia
December 11, 2015
Group stay
Good location...nice staff and clean room

7.7 mery H.
Indonesia
December 11, 2015
Group stay
The location..the room condition. .the cleanliness and the location of hotel is great.

7.7 mery H.
Indonesia
December 11, 2015
Good stay
Good stay
We are group of family.we book few rooms..the rooms were clean, the staff are friendly and the location is near to mrt and shopping centre. ..

10 Jun J.
Philippines
December 09, 2015
Superb
Staff location and room
Very convenient. Just at the exit of Clarke quay station. Super accessible and worth your stay

9.3 Brent D.
United States
December 09, 2015
Great Hotel!
Location, Staff & Value for Money
We booked a 1-day staycation for our 11th anniversary weekend. 2 reasons we chose this hotel... it was the hotel I first met my husband and that it has this little water slide for kids. We planned to bring the girls to enjoy the pool. Unfortunately, it rained heavily after we checked in so the kids didn't get to even see the pool! While checking in, the staff ask if we stayed at the hotel before and hubby told them we stayed there 13 and half years ago and this was our anniversary weekend. The guy upgraded us to an executive room on the 10th floor! We were very grateful for the gesture. The bellboy who brought up our luggage gave us a room orientation, everything from how to operate the coffee machine to locking/unlocking the safe deposit. Our girls had a blast on the king bed because the linens were so comfy! They even had a pillow menu whereby you can choose any kind of pillows from the a'la carte menu. We left the room for the mall and dinner. Few hours later, we were surprised to find a bottle of wine, 2 wine glasses and a card from the management wishing us a happy anniversary. Next morning, we had ordered in-room breakfast and they pushed a cart of breakfast. Waffles was not that impressive but the eggs on toast, hashbrowns were good. Their little jars of jams were awesome! All in all, it was the best staycation we had ( tried Carlton, Studio M, Hotel M etc ) and we can't wait to go back there again! This time, we have to go to the pool! :) Lastly, we thank the management and the staff for their great customer service!

8.3 Ching K.
Hong Kong
December 06, 2015
Comfortable
Location, hotel service and staff performance