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Excellent 8.2
Based on 3335 reviews

Recent customer comments

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based on 3335 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.7
  • Location 9.2
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for Money 7.6
  • Food/Dining 7.4

6 Matthias D.
May 26, 2013
Stressfull to get what I have paid for
Close to the restaurant mile
You first have to heavily complain to get a comfortable room with an acceptable view, not acceptable for a Hotel in that class. Just 10 sunchairs on the pooldeck for so many People in a Hotel of that size; nobody could stay there and relax. Not acceptable for a 5* Hotel!

9 Julian K.
May 24, 2013
Good entry level 5 star hotel.
Location was great right next to clarke quay, many taxis, friendly staff

7.3 Kelvin K.
May 23, 2013
Comfortable stay in a central location
location, great customer service, decent view

7.3 Kelvin K.
May 23, 2013
Location, location, location

7.3 WEI H.
May 23, 2013
the hotel room was clean

6.3 KAM L.
Hong Kong
May 23, 2013
staff manner needs improvement
front desk check-in staff no patience listening to customer's need. 1st room assigned is far below as fairmont standard, old, badly maintained and just next to life and so nosiy for the whole night. after complaint, room changed, just up to swissotel standard but not great. not such pleasant experience for this stay.

10 Ronnapop V.
May 22, 2013
Went on our anniversary, was just PERFECT
Service, Location, Night life.
We went on our anniversary. They upgraded us the room with free wifi and a bottle of wine and some chocolate. Did not expect that much. Truly appreciate their service. Just right on the MRT station and next to Clarke Quay. Only thing to comment is the fitness center is a bit smelly.

10 Bee A.
May 22, 2013
comfortable and centrally located hotel
clean, comfortable, next to the MRT
This is the 2nd time staying at Swissotel Merchant Court. the beds are really comfortable and the staffs are really friendly. This time, they have upgraded my classic room to the club room on the top floor. This place makes me felt home away from home.

9 audrey L.
May 22, 2013
It was a great hotel with nice clean room
Clean, Centrally located and easy accessible

8.7 Laura S.
United Kingdom
May 22, 2013
Excellent location on the river
Balcony view of the river, large comfortable room, seconds from MRT