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Swissotel Merchant Court Hotel

20 Merchant Road, Clarke Quay, Singapore

Recent customer reviews

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Excellent

8.2

based on 3318 reviews

2377 reviews in English

Value for Money
7.6
Location
9.2
Staff Performance
8.1
Hotel Condition/Cleanliness
8.3
Room Comfort/Standard
8.3
Food/Dining
7.4
All reviews (3318)
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Rusell F. Families with young children Philippines, March 29, 2013
Just a step away from Clarke Quay

Just a step away from Clarke Quay
7.3
We were expecting spacious rooms but surprised to see otherwise, even the bathroom is small.
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Michael S. Families with young children Australia, March 25, 2013
been there before, will stay there again

location, location, location
8.3
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Ariane B. Business travelers Australia, March 24, 2013
Professional, attentive staff. Great hotel

The staff are great. The pool is lovely. Great location.
8
I was only there for one night, but it's a great hotel if you can get it for a good price. Internet is still regarded as a luxury item though - they need to catch up with the need to provide access in public areas. I wanted to sit for a while in their bar and have a drink and sort out some email, but there is no access once you've checked out. It's absurd that Starbucks will provide me with Internet to go with my coffee, but a 5 star hotel won't give me internet to go with my very expensive drinks.
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Victor L. Business travelers Malaysia, March 24, 2013
Location is the reason for choosing this hotel

Location, shopping mall, mrt
4.7
The room was average, but i felt their beds were not clean, my body was sensitive to dust , was scratching the whole night, almost wanted to change room. However, the stuffs were friendly and helpful. Getting taxi is a pain in the x, outsiders are found in the que and waiting time was longer, if you are rushing beware!
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Kasthuri R. Couples Singapore, March 23, 2013
It was spectacular with the view and comfy bed.

The great view, the comfy bed and prompt room service.
5.7
It was fantastic and the staff even offered to upgrade my room when she found out the occasion excellent service without prompting.
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J T. Business travelers Indonesia, March 23, 2013
Great Location, Friendly Staffs,

Great Location, Friendly Staffs, Good size room
7.7
It is very close to City Hall MRT Station, about 3 minutes walk. This hotel is more suitable for the business travellers
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Tan T. Couples Singapore, March 21, 2013
Small and old room

Friendly and helpful staff
8.7
The room is small and design is old. However make up with very attentive and helpful staff.
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Kwame J. Couples United States of America, March 19, 2013
Disappointing

The location, the accesibility to public transportation, and nice valet help
5.7
Very average to be quite honest.... very nice staff, bhe room was very small and old. It was a nice hotel,definitely not 5 star for sure.
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Wee Y. Couples Singapore, March 19, 2013
Rooms a little run down

Centrally located, easy access to public transport, 5mins walk to shopping mall
6.3
Centrally located, easy access to public transport, 5mins walk to shopping mall
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Cynthiatse K. Couples Indonesia, March 18, 2013
We got a lucky deal, upgraded room, and abandoned

Location, location, location
9
Was upgraded to a business class with VIP club privilege. St. Patricks day celebrated nearby for 10$ beers (ouch). Was told our friend can join us in VIP for free instead of the normal charge of 30$...but was billed for it afterwards (lost in communication?) Free drinks Happy Hour was awesome! Crossed the street for tons of food and shopping. We tried to extend our stay and the hotel gave us some absurd price. I'm guessing we just got a lucky Agoda deal. I don't think I can afford to stay in this hotel again. But, it was nice while it lasted.
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