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Swissotel Merchant Court Hotel

20 Merchant Road, Clarke Quay, Singapore

Recent customer reviews

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Excellent

8.2

based on 3320 reviews

2379 reviews in English

Value for Money
7.6
Location
9.2
Staff Performance
8.1
Hotel Condition/Cleanliness
8.3
Room Comfort/Standard
8.3
Food/Dining
7.4
All reviews (3320)
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Wee Y. Couples Singapore, March 19, 2013
Rooms a little run down

Centrally located, easy access to public transport, 5mins walk to shopping mall
6.3
Centrally located, easy access to public transport, 5mins walk to shopping mall
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Cynthiatse K. Couples Indonesia, March 18, 2013
We got a lucky deal, upgraded room, and abandoned

Location, location, location
9
Was upgraded to a business class with VIP club privilege. St. Patricks day celebrated nearby for 10$ beers (ouch). Was told our friend can join us in VIP for free instead of the normal charge of 30$...but was billed for it afterwards (lost in communication?) Free drinks Happy Hour was awesome! Crossed the street for tons of food and shopping. We tried to extend our stay and the hotel gave us some absurd price. I'm guessing we just got a lucky Agoda deal. I don't think I can afford to stay in this hotel again. But, it was nice while it lasted.
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Chee H. Couples Malaysia, March 18, 2013
Good location

good location, check in was fast enough and friendly staff
8.7
Customer service are good, and the location of this hotel is ideal, near to the mrt station and there is one shopping mall in front of the hotel.
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Gregory H. Business travelers Australia, March 18, 2013
ok

great staff close to everything good restaurant
7.3
I think that this is a good hotel but now it is getting a bit dated.....my bathroom definitely was not that of a 5 * hotel.......standing in a chipped bath to shower is not 5 * quality!!! The paintwork was dirty and stained in the bedroom and the bathroom and now needs updating. Having said that the hotel is a great place to stay , staff are excellent , common areas are pleasant, and the bedrooms are very well equipped with everything one would need to stay there. My biggest " whinge " has to be the business centre. My Ipad was damaged en-route so i was reliant on hotel business centre's..........and sadly every time i went to use this one no one was in attendance......with very limited opening hours through the week , a half day on Saturday and closed altogether on Sunday's.....and with starting price's at $2 for ten minutes....lucky for me there was an independent one just around the corner from the hotel.
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Wenyu L. Business travelers China, March 18, 2013
Quite comfortable

Good location, nice view, quite and peaceful
8.7
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Tiong J. Families with young children Singapore, March 17, 2013
Impressed

Friendly, Professional and clean
8.3
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Xuanwan F. Couples Singapore, March 17, 2013
Comfortable stay in the city

Comfortable rooms, Good customer service, Convenient location
9.3
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Julian K. Solo travelers Malaysia, March 17, 2013
Good entry level 5 star hotel.

Location was great right next to clarke quay, many taxis, friendly staff
9
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Khalid A. Families with older children Qatar, March 16, 2013
great location

location and staff at consierge desk
9.7
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Steven P. Couples United Kingdom, March 13, 2013
Nice hotel but rooms need a little renovation

Great Location for Clarke quay
7.7
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