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Swissotel Merchant Court Hotel

20 Merchant Road, Clarke Quay / Riverside, Singapore (Show on map)

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Area: Clarke Quay / Riverside Number of Rooms: 476
Free Wi-Fi

Recent customer reviews

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Fantastic

8.2

based on
2828 reviews

Value for Money
7.6
Location
9.2
Staff Performance
8.1
Hotel Condition/Cleanliness
8.4
Room Comfort/Standard
8.3
Food/Dining
7.4
All reviews (2828)
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Frank W. Families with older children Germany, September 30, 2012
great hotel in excellent location

location an breakfast
9
jus had a 1.5 day stay at singapore. the location right on bank of singapore river is great to see the eye, downtown and make a bus tour.
Michael D. Solo travelers Australia, September 30, 2012
Great Hotel

Almost instant attention to problems - incredible!
10
Very nice, very comfortable. A major problem became evident when room safe was found defective at 11:30pm and replaced just after midnight. All other queries and concerns were given similar attention. Nothing was too much trouble and the Swissotel will be widely recommended to my friends and associates. I am most impressed with the hotel and Singapore and will yet again return. With a major shopping mall across the street the Swissotel has even more attraction as a great hotel at which to stay.
Shopping Tip: As described above
Yoji M. Couples Japan, September 29, 2012
Good lacation , center of Clarke key, 5min fm MRT

Poeple are always friendly, and used to catch up the request from the guests.
8
Allways many poeple are in and out ,look busy, however the room are calm , of course not big size, however relaxed very well.
Ye S. Families with older children South Korea, September 29, 2012
good location

good location
10
We enjoyed staying at this hotel. best location in qlarke quay area, beautiful swimming pool, tidy room, friendly staffs. Everything was good.
Chung M. Couples Hong Kong, September 28, 2012
Comfortable Hotel

Convenient Location
8.3
Good service from receptionist. Location is convenient. Room is clean and cinfortable.
Sean W. Couples Australia, September 28, 2012
Well located hotel central to Singapores nightlife

Great food, great atmosphere
7.3
We were not impressed at first because they had screwed up our booking by providing 2 single beds and not the double we had ordered.Initially the staff were very unhelpful but after some animated discussion they provided an upgraded room the next day.
Nightlife Tip: Please be aware just about all establishments load the advertised price with a 10% service charge and then add GST.
Bealer J. Couples United States of America, September 27, 2012
Good location and nice room

Location and amenities
8
Very pleasant stay Excellent location for sightseeing and evening social life
Travel tip: Hotel breakfast was expensive and not the best
Marion M. Couples Australia, September 27, 2012
Great location and room size

Easy walking access to everything
10
The hotel is in a great location across from the MRT and next to Clarke Quay.
Ching C. Business travelers Malaysia, September 27, 2012
good service but poor value for money

location convenient, bathroom amenities
7
overall is ok, hotel should provide free internet wifi service same like others hotel in town.
Ian H. Couples Australia, September 26, 2012
Good location and friendly service

Good location next to MRT
9.3
My wife and I stayed here for 2 nights as a transit stop after 4 weeks in Europe, to break the journey back to Australia. Check in was smooth and uncomplicated, and our room request for a king bed and non smoking was fine. The rooms are average size but quite adequate with plenty of room for our 4 suitcases and hand luggage. The bed was very comfortable with a firm mattress and pillows. The AC worked well with simple controls. This is a good hotel, very busy and reasonably priced. The lobby bar area was in our opinion inadequate. We settled down on a sofa around 10.30pm for a 'nightcap' but sadly left after there was no sign of any service after 10minutes. There were a couple of large groups in the area and preference was given to anyone who walked up to the bar rather than waiting for the waitress service. This is hardly fair or acceptable. More staff were needed or at least an acknowledgement that we were there and would be attended to shortly. The hotel is situated on Clarke Quay, with easy access to the restaurants/bars in the area. The MRT station is located next door to the hotel so it is easy to get to anywhere in Singapore with little effort. Shopping in the Clarke Quay area is limited to the MRT access is important. This hotel provides good service in a good location and is suitable for business and short holiday travellers.

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Customer Reviews - Swissotel Merchant Court Hotel, Singapore

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