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Swissotel Merchant Court Hotel

20 Merchant Road, Clarke Quay / Riverside, Singapore (Show on map)

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Area: Clarke Quay / Riverside Number of Rooms: 476
Free Wi-Fi

Recent customer reviews

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Fantastic

8.2

based on
2783 reviews

Value for Money
7.6
Location
9.2
Staff Performance
8.1
Hotel Condition/Cleanliness
8.4
Room Comfort/Standard
8.3
Food/Dining
7.4
All reviews (2783)
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Wing S. Families with older children Hong Kong, August 31, 2014
Never stay here again

Free WiFi
6.3
Bad smell from toilet all days. Low water pressure of the shower tap. No tooth brushes, shaver provided unless call for it. Super poor TV remote control, ultra not sensitive. Never seen so called 5 stars hotel in such conditions ... horrible!
Ian T. Families with older children United Kingdom, August 31, 2014
Hotel in need of renovation

Location, reaction to complaint, location
6.3
Check in was painfully slow 45 minutes. When we then arrived at the rooms which were family rooms on the third floor. The best way to describe these rooms would be be grubby and shabby. They are in dire need of renovation, the hotel is aware of this and when we complained the manager explained that the renovations programme is planned shortly. Anyway we complained we were moved to the executive floors where the rooms were well appointed and clean, if a little small. The hotels reaction to the complaint was handled prfessionally and promptly, they were aware of the problems. The best feature of the hotel is its location attached to Clarke Quay mass transit station and directly opposite the Clarke Quay entertainment area with its restaurants and bars there is a footbridge adjacent to the hotel to get you there. However, here lies another problem that needs resolving when the hotel is renovated, it is very noisy and Clarke Quay is open until 4 or 5 am.
Choon H. Solo travelers Singapore, August 30, 2014
Nice room

Convience, comfort
9
Nice Stay
Gary T. Solo travelers Singapore, August 24, 2014
Review

Location
7.3
Karen B. Couples Australia, August 18, 2014
very enjoyable

clean, quiet and great location
9
Cleaner and better maintained than Marina Bay sands. Quieter than Novatel Central location great for tours, transport, shopping and restaurants. food menu a little limited Also stingy with allocation of coffee capsules for in room coffee machine but then Novatel is the same.
Yeriko P. Couples Indonesia, August 18, 2014
A Pleasant Hotel

The view, the location (near MRT and Clarkey Quay), and the atmosphere.
8
Ashfaq A. Families with young children Bangladesh, August 13, 2014
Loved our stay

pool view location
9
we loved our stay loved the pool side my kid enjoyed his best. location is really good u can get a taxi in the door step. late night food n entertainment is available in Clark Quay n MRT is just in the next building overall loved it.
Ng C. Couples Hong Kong, August 13, 2014
Choice for city run

Good location, good food, good services
7.7
The location of the hotel is good, next door is Clarke Quay and a mall, the Central. Plenty of food stalls and restaurants. Near other location such as Bugis and China Town. Did not get a chance to try the pool and spa. The breakfast is good, range of choices.
Pichai V. Families with young children Thailand, August 10, 2014
Best hotel in Clark Quay

Good hotel, near MRT & swimming pool close at 10 pm.
8.3
First time here but will come back again and again.
Sean H. Solo travelers Singapore, August 5, 2014
Swissotel Merchant Court Hotel

very good
10

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Customer Reviews - Swissotel Merchant Court Hotel, Singapore

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