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Swissotel Merchant Court Hotel

20 Merchant Road, Clarke Quay / Riverside, Singapore (Show on map)

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Area: Clarke Quay / Riverside Number of Rooms: 476
Free Wi-Fi

Recent customer reviews

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Fantastic

8.2

based on
2843 reviews

Value for Money
7.6
Location
9.2
Staff Performance
8.1
Hotel Condition/Cleanliness
8.4
Room Comfort/Standard
8.3
Food/Dining
7.4
All reviews (2843)
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Ying C. Families with older children Hong Kong, October 1, 2014
Disappointed, Poor to Average

Locality, spacious room
5.7
3rd time been to Singapore. For Merchant Court Hotel: 1. Rooms are relatively old fashioned and a bit dirty. 2. My toilet sink drainage pipe is congested. 3. The TV provided is poorly displaced. It is being put in a cupboard with two opening doors. After opening the cupboard, one of the doors will obstruct the vision viewing from the neighboring bed. Get what I mean ? It is so strange ! And the room photo provided by the hotel appears to be misleading. The sound quality is also sub-optimal. 4. I have booked a room for 3 people. Hotel just provide room utilities for 2 people. No toothbrushes provided unless you make a request. A bit unreasonable. 5. Hotel does not know I booked a room for 3 people and want to charge me a surcharge of SG $84 per night. Wasted a lot of time explaining to them... somehow ridiculous. 6. Staff there are not very polite. My advice is... If you bring your love one or family to Singapore hoping to relax and have a good hotel to live in, don't choose this one. It will really make you feel disappointed given the great sum of money you have spent. Spend a little bit more to live in hotels in Orchard will give you a definitely fantastic experience in Singapore.
Michael S. Business travelers Australia, September 29, 2014
Merchant swissotel

Nothing
3.3
Muhammad F. Couples Indonesia, September 28, 2014
Late check in time

Location & room facilities
6
Actually, this hotel has late check in time, but my room was ready on 16:30 and made me wait in hotel restaurant.
Martin T. Families with young children Singapore, September 28, 2014
Swissotel Merchant Court Hotel Review

Location, Food and Carpark
8.3
Pleasant stay. Hotel guest are usually elderly couples and family. Nice pool for children with water slide and great buffet spread at the Market Cafe. Just above train station and surrounded by Japanese style food and shopping at Central and Liang Court. Lots of food and bars for night life by Clark Quay (Singapore River) for tourists.
Azalea S. Business travelers Singapore, September 27, 2014
Great stay

Location of hotel, cleanliness and standard of the hotel
8.7
It was a great experience. No problems faced. Great stay overall!
Luke H. Couples Australia, September 27, 2014
5 nights in Singapore City

Location, 5 star ambience, staff and ammenities
8.7
Very good, recommended.
Pek Y. Business travelers Malaysia, September 26, 2014
Great hotel and good location

Service, Friendly & good location
4
Thomas M. Couples United Kingdom, September 22, 2014
Our stay

Location location location
7.7
Perfect hotel for our needs, our room bit tired looking but very clean would stay again
Joon M. Business travelers Hong Kong, September 17, 2014
The room allocated to me has blood stain on it

Location ok
3.7
Not really pleasant becos the 1st night my bed sheet has blood.told reception they can't so anything. Changed my room next day and did not even apologize.
Ai T. Business travelers Singapore, September 17, 2014
Not up to expectation

Location, accessibilty, clean
6.3
It's my first time staying in this hotel, didn't meet my expectation

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Customer Reviews - Swissotel Merchant Court Hotel, Singapore

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