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Swissotel Merchant Court Hotel

20 Merchant Road, Clarke Quay, Singapore

Recent customer reviews

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Excellent

8.2

based on
3281 reviews

2351 reviews in English

Value for Money
7.6
Location
9.2
Staff Performance
8.1
Hotel Condition/Cleanliness
8.3
Room Comfort/Standard
8.3
Food/Dining
7.4
All reviews (3281)
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Mark P. Business travelers Singapore, January 31, 2016
Great location

Location, Bed, Wifi
7.7
No complaints.
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Bonnie B. Families with young children Philippines, January 24, 2016
Really good service but rooms are old

Location, staffs, clean
8.3
Enjoyed our stay here. The bed is standard but their pillows were comfortable. Looking forward visiting here again when they finished renovating everything.
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Anna H. Families with young children Australia, January 19, 2016
Lovely reception

Lovely, helpful staff, spacious and nicely renovated rooms, fantastic location.
9.7
Fantastic! Thank you to all the staff for helping make it so special, easy and enjoyable.
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Christophe D. Business travelers Switzerland, January 11, 2016
ideally located, an oasis in the heart of the city

location, swimming pool, conveniency
8.7
ideally located, an oasis in the heart of the city, this hotel has an unbeatable ratio price to quality.
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Peter C. Couples Australia, January 5, 2016
Disappointing

Location, Reception staff, Booking in
6.3
Shower had mold in the grout, similar issues with toilet and other areas of bathroom. Hotel under renovation f which we had no prior knowledge.
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Ian W. Couples United Kingdom, January 4, 2016
Good location, great staff, rooms under renovation

staff are very helpful and professional to sort out problems, location is perfect, good breakfasts
8.3
This is an older hotel currently under renovation. - location is perfect literally outside the MRT at Clarke Quay, walking distance to Clarke Quay, Boat Quay, China Town, Marina Bay area. Basically all the centrally located areas you'd want to visit. - Facilities at the hotel are good. Nice pool -not huge but decent, well equipped gym, nice restaurant with good breakfast - Hotel is under renovation until end of 2016. In a jan 2016 they have finished renovating the lower floor bedrooms and are currently doing the upper 3 or 4 floors. In a few months they will start the middle section. The reception is also under renovation as is the spa which is currently closed. Work is mon to Fri 9-5. - The renovated bedrooms are improved over older ones. New bathrooms with large shower replaces bathtub. Everything is new. Room is more open as they seem to remove some of the wall at the entrance. Definitely get a renovated room. - I had some issues during my stay - aircon that failed to reduce the temp below 25C which wasn't fixable so the manager Anna quickly arranged a choice of alternative upgraded rooms "advantage room". These are more spacious maybe 25sq m vs 20 and overall a better experience. She did a great job. - overall this is a hotel I would go back to especially once the renovations are complete. A hotel close by is the modern Park Royal. However this hotel has weirdly fitted out bedrooms, poor staff service and a narrow pool that may look great on photos but has virtually no guest space around it. Overall there's just something about it that makes staying here feel very detached. No homely feeling. If you want an alternative look at the hotels in marina bay Pan Pacific is stunning if you can afford it. Not as convenient but have wow factor and fantastic service. Swissotel Stamford has amazing views but with the reception in the shopping mall lacks a good vibe. Furama down the road is an ok cheaper option - business type hotel.
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Ian M. Couples Australia, January 4, 2016
Great Holiday

Location , Cleanliness of rooms , friendly staff
9.3
Great location at Clarke Quay , our room was unbelievably fresh and clean every day with even some of my shirts Id left over a chair neatly folded up for me. great staff all very friendly. Right in amongst the best drinking , eating and entertainment areas.
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Nuntarat K. Families with older children Thailand, January 3, 2016
Love this hotel

Great Location, Great Cleanliness , Great Staffs!!
9
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Dalton W. Families with young children Singapore, January 2, 2016
Renovation too noisy.

Good, location and room functionality design
8.3
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Audrey A. Families with older children Indonesia, January 2, 2016
great hotel

location, staff, ambience
8.3
I like the room was big, i picked twin room with double bad. It was suitable for me with 2 older children.
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